Antonino Acura
Dealership Sales Review
Upon my arrival to Anonino Acura in Groton it started off fine. Ron is a great salesman got to test drive the car I was interested in right away, but thats where the good experience stopped. I am a mechanic myself and brought to their attention that the tires were very unsafe due to dry rotting all over (over 5 year old tires) and the brake pads were worn to nearly 20% remaining causing wild vibrations upon braking. What bothered me was when i mentioned this to the sales manager his response was very aggressive and defensive with a very loud and say non friendly tone. It was a battle just to get them to fix basic safety hazard on the car which is not safe or morally right . They do not thoroughly inspect the used vehicles and are not willing to fix them hoping the customer won't notice. As we kept talking numbers I could hear the manager in the back still yelling and making fun of me, the customer, almost as high school gossip. Very VERY unprofessional. So bad that I eventually got them to fix the safety problems and got a decent price agreed that I still will not do the deal. The worst part is that I felt unsafe turning down the deal there I had to email them once I got home, that's how uncomfortable the sales manager made me. Terrible experience. My recomendation to anyone who reads this is DO NOT trust their used vehicles. The staff for the most part is very immature and unprofessional and the sales manager is, simply to put, a [non-permissible content removed]. Definitely will not recommend this dealer to ANYONE, very stressful and bad experience, lesson learned don't make the same mistake I did..
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No