Customer Reviews of AutoNation Honda 104
Review type:
So much care!
Rating for car repair
by Season Fall on 09/30/2023We were pleased with the service that we rece8ve on our Honda CRV 2016. It was done in a timely schedule as we did not know that we had to have an appointment to get it done. A dead battery is very important if you need you need your… car. Thank you.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Terrible Service and Communication
by Andrew H. on 09/29/2023I brought my civic to Autonation 104 after a minor accident that triggered my airbag system and seatbelts. I ask my service advisor to work with State Farm on the repair. I didn’t hear from my service advisor for a week. It is nearly… impossible to get ahold of anyone on the phone in their service dept. When Morgan S. finally returned my call, she stated she had been out sick. My repair should have been addressed by someone else in her absence. Meanwhile Statefarm continuously tried to make contact with the service dept. with no luck. Two weeks have gone by. I finally speak with Morgan after not hearing from her and have to repeat all the claim details I’ve previously communicated to her. I don’t hear back with any progress so reach out again. This time she tells me I need to open a claim with my insurance agent. I feel that she never listened to me or made an effort to take my claim details. She never made an effort to help or communicate with me or my agent for a $4300 repair! Also left voicemails with the Service Manager, who never returned my call. After nearly 4 weeks of trying to work with Autonation 104, I gave up and picked up the civic. I’ll take it to a different dealer, won’t be back. This service department is completely incompetent. Worst communication and experience I’ve had at a repair facility. Would never recommended this dealer.Hi Andrew, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to us at (303) 578-6112 at your earliest convenience to discuss how we can turn your experience into a positive one.
HRV-2024
by Tennessee on 09/28/2023Jay was wonderful, everyone was so patient and determined to find a way to make sure I could leave with a car.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Simple recall turns into major service screw up.
by Autonation on 09/28/2023Terrible service team. I went in for a recall and the service writer couldn't even tell me if they replaced the part or just inspected it. This was the 2nd time I brought it in for the same recall. And if that wasn't bad enough, they… scuffed the material on the drivers seat and now they need to keep it longer to replace the seat cover. Do not go to this dealership for service!!!!!!Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda 104 take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6112 to discuss what we can do to help.
Good Service Team
by AndreaT on 09/28/2023We have (2) 20 yr old Honda Pilots. On separate occasions we had each one diagnosed for possible issues. Two different service reps: Crystal and Morgan. Both made me feel that I was getting personal attention and each explained… everything carefully. Options for work to be done were gone over. Time of work estimates were totally reasonable. I was pleased that there weren't a bunch of items suggested that might seem like "selling up". Any discounts available were applied to the final totals. And Roberto is an EXCELLENT mechanic. He is candid, honest, and explains in lay terms. With both cars, our issues were addressed and we left feeling confident in our vehicles.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
David Ly was an amazing mechanic he explain to me what I needed done on my
by Fely on 09/27/2023Amazing dealership and the rest of the staff are very helpfullHello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
New HRV SPORT
by Vickie in CO on 09/25/2023Worked hard to get the car I wanted and at the price point I had to stay at which with important bring on Social Security. Important to note there was another dealership closer but they dug in with price and insisted I had to have ALL… options they would be putting on and would not consider maybe going down on price for those. Many things I just plain don't want!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Joannad on 09/18/2023Even with an appointment and them being short staffed they were quick and timely as they could gave as accurate as they could estimates.Hi Joannad, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience at AutoNation 104 Honda
by John_Mc on 09/16/2023We needed to service the AC unit in our 2023 Civic before giving it away to our daughter / stepdaughter who was moving to CO. Autonation was able to take us right away. Moses walked us through what the potential issues and solutions would… be. We got the car back quicker than expected, the AC was fixed and the price was fair. While in CO I would recommend them to any Honda owner.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Соstunner
by Alla Intezar on 09/14/2023Costumer service always on top , very professional and friendly . This time I gave new young man just started not remember his name. Only service took to long 7 hoursHello, thank you for the high star rating! Drive safe, and we'll see you on the road.
Honda Passport Service
by CBM-DOC on 09/09/2023The service department did a great job. Dropped off the car Wednesday afternoon, and picked it up Thursday afternoon. Just as promised.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Pleasant experience
by So HAPPY on 09/06/2023I was extremely impressed with the way the sales person (Justin) listened to me and was willing to let me test drive vehicles so I can narrow my search. He did not push any vehicle in my face and I felt he was not just looking for a sale.… Buying a car is not the greatest experience, but it was pleasant at AutoNation Honda!! Thank youHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda 104! Don't hesitate to call us if you ever need anything. Be safe on the road!
It was a great 😊 day
by Roman C on 08/30/2023Definitely I’ll come back for my next car or suv they are so nice and make me feel like family!!Hello Roman, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
104 Honda Service
by Rmenard on 08/30/2023We had a good experience as usual at Honda 104. In and out for what we needed done on our HR-V.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
New car purchase
by Lori262 on 08/25/2023I recently purchased a used vehicle from Auto Nation 104. Special shout out to my sales rep, Shawn! He was great. I traveled from Parker to Westminster. He took good care of me and made the experience very easy. Highly recommend this… location.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda 104 and we hope to be of service again in the future.
HRV Service
by Lakim Neerg on 08/24/2023Service was started immediately at appointment time, completed in a timely manner.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recent car sale
by mbarngrover on 08/22/2023Had a wonderful experience buying the car and Matt was very communicative and helpful through the whole processHi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service on Accord
by Decker, Guy on 08/17/2023Kristil Gardino is always very professional and a pleasure to work with.Hello, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Pleased in the end
by AccordHo on 08/14/2023This location did everything they could for me to leave happy. Thank you for extending your customer service when you needed to.Hello, we appreciate you taking the time to leave us this feedback. Here at AutoNation Honda 104, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (303) 578-6112 to discuss ways we can better serve you in the future.
New Honda CRV purchase
by BrentKG on 08/12/2023Everything went smoothly. Everyone at dealship was great.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Honda 104
by Lindaval on 08/08/2023I had scheduled appointment online but it didn’t show on their schedule but they worked me in for a wheel alignment. Moses was super nice and very helpful! I live I. Golden so I really appreciated not having to come back.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Mel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/25/2025