AutoNation Honda 104

I brought my civic to Autonation 104 after a minor accident that triggered my airbag system and seatbelts. I ask my service advisor to work with State Farm on the repair. I didn’t hear from my service advisor for a week. It is nearly impossible to get ahold of anyone on the phone in their service dept. When Morgan S. finally returned my call, she stated she had been out sick. My repair should have been addressed by someone else in her absence. Meanwhile Statefarm continuously tried to make contact with the service dept. with no luck. Two weeks have gone by. I finally speak with Morgan after not hearing from her and have to repeat all the claim details I’ve previously communicated to her. I don’t hear back with any progress so reach out again. This time she tells me I need to open a claim with my insurance agent. I feel that she never listened to me or made an effort to take my claim details. She never made an effort to help or communicate with me or my agent for a $4300 repair! Also left voicemails with the Service Manager, who never returned my call. After nearly 4 weeks of trying to work with Autonation 104, I gave up and picked up the civic. I’ll take it to a different dealer, won’t be back. This service department is completely incompetent. Worst communication and experience I’ve had at a repair facility. Would never recommended this dealer.