AutoNation USA Denver Broadway
Customer Reviews of AutoNation USA Denver Broadway
Review type:
Lying salesman
by AB on 07/20/2023Yes "lying salesman" is a meme, but I'm still going to call this location out for it. Bought a car used. It had some minor damage on it. Realized it wasn't for me, no big deal, and this location Autonation USA Broadway refused to honor the… money-back guarantee because of preexisting damage they lied about. Refused to provide images, had no damage itemization, rushed through paperwork, just had to go off the word of one sales guy. Guess the paycheck was more important than integrity. Lying used-car salesman stereotype with shady practices. If you need a car take your money somewhere else.Excellent
by Desiree on 02/02/2023Easy to work with and very courteous. Thank you AutoNationHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Simple and easy car buying experience
by climbinsimon on 01/16/2023The staff answered my questions quickly and were able to help me purchase my car without any stress.Hi, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Car Damaged During Transport Poor Customer Service
by LF on 11/10/2022I bought a high end 85k+ sports car that had to be shipped from another out of state Auto Nation store. The car arrived with quite a few cosmetic damages that were not on any of the pictures of the original listing. I also called the… dealership that posted the car and asked if there were any cosmetic defects on the car to take note of that were not shown in the photos. I was assured that there were none. The whole bottom of the front bumper was scratched up pretty badly and it's quite obvious that it was sustained during the transport process or at least it was new. I asked if anyone inspected the car before they accepted the delivery and no one did. Sid, my sales associate, tried to tell me that the car is sold in "as is" condition. I had asked prior to signing any paperwork that if the car arrived not as pictured, can I refuse delivery and get my deposit back and he told me yes. I felt like I was lied to. On top of it all, within the time that the car was listed to the time that it arrived, which was approximately 3 weeks, there was an additional 536 miles put on the car. I refused delivery and had to talk to Tina, the manager. She promised that all the noted cosmetic damages would be addressed. I have wasted time out of work to drop my car off twice and still they have not correctly fixed the front bumper. I will have to bring my car in again for a 3rd time. This has all been such a waste of my time. It should have all been taken cared of the first time around when they had my car for 2 days. It has not been a fun car buying experience. I do not recommend this dealership. If you shop here, get EVERYTHING in writing and in detail because they will go back on what they tell you or outright ignore it. A lot of assurances verbally but will not back it up. Luckily, I bought this car with cash. I can imagine how much more time I would have had to spend at this dealership if I had to do a loan.Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (720) 909-6615 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
No service
by Jmw on 11/09/2022The car I purchased showed a check engine light the second day of ownership. Took it to the dealer and they diagnosed it as a recurring fault. Sent me to a BMW dealer who originally cleared the engine light. Service manager at Autonation… said he would follow up with me. It is now 8 days later and I can’t get anyone at Autonation Broadway to answer the phone. The BMW dealership fixing the car cannot get them either. Absolutely horrendous service and follow up. I don’t recommend this dealer for anything, not even sales if their customer service is the poor.Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (720) 909-6615 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Easy sales experience
by Jmw on 11/09/2022This is a buyer friendly dealership. The sales and financing side were excellent.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Experience
by Bethany Maguire on 07/26/2022Haggle-free buying was pretty nice. The sales team was very helpful. There were a few issues with my car but they fixed them right away. Everyone was very patient, helpful, and went out of their way.Hello Bethany, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Love my truck!
by Hugh on 02/21/2022Love my truck! They can be a bit busy at times, so it's worth making an appointment. But even so, they were very helpful with everything!Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Good Friends!
by Desire on 02/16/2022The salesman, Kevin, and managers, Dann and Michael, are amazing! Anything I asked for they were able to give me with out any hesitation. Most of the time I was there we spent telling stories and laughing. It felt like I was visiting my… good friends, only I drove away in a new car 😂 Would absolutely recommend!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Ford Explorer
Ram 1500
Ford Bronco Sport
Honda CR-V
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are deeply disappointed by your experience at AutoNation USA Denver Broadway. Please reach out to us at (720) 909-6615 when you can so we can address this situation directly. Thank you and have a great day.
by Nyla Silvester on 07/21/2023