Skip to main content

AutoNation USA Denver Broadway


5501 S Broadway, Littleton, CO 80121 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Car Damaged During Transport Poor Customer Service
Written by LF on 11/10/2022

I bought a high end 85k+ sports car that had to be shipped from another out of state Auto Nation store. The car arrived with quite a few cosmetic damages that were not on any of the pictures of the original listing. I also called the dealership that posted the car and asked if there were any cosmetic defects on the car to take note of that were not shown in the photos. I was assured that there were none. The whole bottom of the front bumper was scratched up pretty badly and it's quite obvious that it was sustained during the transport process or at least it was new. I asked if anyone inspected the car before they accepted the delivery and no one did. Sid, my sales associate, tried to tell me that the car is sold in "as is" condition. I had asked prior to signing any paperwork that if the car arrived not as pictured, can I refuse delivery and get my deposit back and he told me yes. I felt like I was lied to. On top of it all, within the time that the car was listed to the time that it arrived, which was approximately 3 weeks, there was an additional 536 miles put on the car. I refused delivery and had to talk to Tina, the manager. She promised that all the noted cosmetic damages would be addressed. I have wasted time out of work to drop my car off twice and still they have not correctly fixed the front bumper. I will have to bring my car in again for a 3rd time. This has all been such a waste of my time. It should have all been taken cared of the first time around when they had my car for 2 days. It has not been a fun car buying experience. I do not recommend this dealership. If you shop here, get EVERYTHING in writing and in detail because they will go back on what they tell you or outright ignore it. A lot of assurances verbally but will not back it up. Luckily, I bought this car with cash. I can imagine how much more time I would have had to spend at this dealership if I had to do a loan.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Abbott Carter on 11/18/2022
Dealer Response
Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (720) 909-6615 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Report