Customer Reviews of AutoNation Subaru West
Review type:
Greatest!
Our Touring Beauty
by BJT on 06/30/2023We had an easy and fun experience. Had to order the Forester we wanted and it arrived in a timely manner. We highly recommend Alan in sales.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Dan on 06/28/2023Worked with Don at Autonation West. Smooth process without the predatory sales tactics you see all too often at other dealers.Hi Dan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Would not recommend
by Lisa S on 04/29/2023I bought a used car, that I was told had a 157 point inspection. It absolutely did not, I don't think anybody even looked at it. One of the headlights was out, which I didn't notice until the ride home at midnight because it took that long… to finish paperwork. The android system in the vehicle was trashed, making it so I can't use the backup camera. It continually cycles through different modes, no way to stop it. They said they'd replace it, after a month of waiting for an appointment, the replacement they had was also faulty. The part is on back order, it's been 2 months since I bought the car and who knows when it'll be fixed. The service people are awesome, luckily, but the sales person never answered my calls or emails, he just handed the mess over to the service department. I do not recommend this location.Hi Lisa, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6120 to discuss what we can do to help.
Bonnie Nathanson
by Bonnie1 on 01/25/2023My service representative was amazing. She reached out to the GM who had scheduled something additional during my visit to make sure that was taken care of as well. I was in and out in record time. She was very personable and pleasant to… deal with.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Subaru Dealer
by swinkelman on 01/21/2023Recently purchased a 2023 Crosstrek Limited. Our salesman Dan Carne spent considerable time with us to help us understand the car's features, options, and technology before and after the sale and was easy and straightforward to work with.… The time that they spent with us when they delivered the vehicle was very valuable and overall the experience was very low-pressure, courteous, and friendly.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
This place is a disaster
by Unhappy on 01/19/2023I went in for an oil change, which I had scheduled the earliest appointment in the day for. I still waited almost 2 hours for my car to be finished and when I went out to retrieve my car, it was making a high pitched squealing noise. I… drove it for a mile to see if the noise would go away and it didn’t so I returned and was told “oh it’s because you had your engine cleaned, it’s just a belt.” They charged me for that engine cleaning btw and took my car back to the garage so I waited for another 15 minutes while they sprayed some silicone on the belt and then brought my car back telling me everything was fine. The next day when I was driving to work, the noise was worse than it’s ever been. I am now returning to have my car looked at for a third time.Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (303) 578-6120 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Have a great day!
Buying 2023 Ascent
by JoAnnaC on 01/12/2023We had a great experience buying our new car! Austin was helpful, knowledgeable and laid back.Hi Joannac, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quality service and work
by LP on 01/11/2023Their service department does quality work and dropping off/picking up the vehicle was quick and easy.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
great communication
by KAYB00TH on 01/10/2023my experience with the autonation subaru west team was really great. Kevin was very communicative over what the service team was finding out with my vehicle and kept me updated every step of the way through the repairs so there were no… surprises and I knew exactly what was going on. They didn't try to upsell me or fix things that were not broken, and I felt like the entire experience was very trustworthy.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Exceeded expectations
by Avid hiker on 01/09/2023Subaru West in Golden exceeded my expectations. I had my 2017 Outback towed there because it wouldn’t start even with a new battery. It turned out that the NEW battery was bad. The service team took out the battery for me so that I could… take it to Costco to get a replacement. I brought them the second new battery, and they put it in for me, tested everything out and updated the electronics control software. They also fixed a leak in my windshield washer system and ordered a new cargo area cover. Because I have an extended warranty, it was all covered, and there was no charge.Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
excellent service
by PossumMeat on 01/08/2023service was friendly and efficient as always. I appreciate that your shop, unlike most dealers, does not "oversell" and try to sell me services that are not needed.Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Great customer service!
by Smailey on 01/05/2023I showed up without an appointment and the staff was very accommodating!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
120K Service
by Outback on 01/05/2023Always appreciative of the service provided at Auto Nation West, Golden, CO. Courteous service, clear explanations of work needed and performed. Never suggesting work that is not necessary, which I have always appreciated. Feel confident… about taking my vehicle to Auto Nation West since the day of purchase.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Customer Service!
by Gabrielle Dali on 01/03/2023This dealer was great! I was helped out by Noel Estrada and he was great. At no point did I feel like anyone was pushing me to make a decision or purchase which was great. The car actually arrived early and the process of purchasing it went… super smooth. They also offer a lot of options in terms of add-ons that, once again, we weren't pressured to purchase BUT they did let us customize what we did and did not want while keeping the price really low. Something I thought was really nice was that they offer a 'class' on your car. It's a quick 20 minute course where they just show you what all the different buttons and settings do and they help you set up the mysubaru app. We scheduled the class while they installed the window tint so it was pretty convenient (the window tint and car bra installation was super quick too so something to look into). Overall this dealer does great in customer service! I would definitely recommend them to anyone looking to buy a Subaru.Hello Gabrielle, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Subaru West and we hope to be of service again in the future.
Buying a new 2023 Outback
by jqstanley on 01/03/2023Outstanding work by this team to source and deliver my new vehicle on schedule. At a time when supply issues plague everything, this was a refreshing outcome by Eric Carne and team.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by PKFCO23 on 01/03/2023Always fast and easy. Representatives are polite and helpful.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation West
by Patricia on 01/02/2023Very friendly people to work with. Completed repairs in a timely mannerHi Patricia, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Honest dealership
by lets_go_avs on 12/29/2022I went into AutoNation Subaru West with several flashing warning lights on dash. Personally knowing nothing about cars, they could have easily billed me some expensive service but instead proposed to have me monitor the issue as it might… have been due to wintry conditions. They didn't even charge me for the diagnostics, best trip to a dealership ever!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Kenny
by Mouseman on 12/26/2022Found a vehicle, a salesperson contacted me, when I showed up to the dealership, I was treated excellent. They were respectful fast and caring. I would definitely recommend these guys to anyone!Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Service, repair, new tires
by AndrewC on 12/24/2022Excellent service and communication. Reasonable prices.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Just purchased my 5th Subaru from this dealership
by Brian528 on 12/22/2022This was the 5th new Subaru that I purchased from Subaru Autonation west. Dan, the sales person and Wes, Dan’s manager were completely professional and demonstrated that they valued my business. I received good value for my trade-in, and… the entire process was as efficient as possible.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Josephine, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Kerry Valdez on 04/25/2025