AutoNation Subaru West
Dealership Sales Review
TWO PROBLEMS: 1st I put a "deposit" on a credit card to hold a car I wanted to buy. When I paid for car, "deposit" wasn't taken off final price! I thought it would be refunded. After a month now, still haven't got my deposit returned!!! Waiting... 2nd: after car was detailed and I had to wait several hours after I had paid for it, driving it off the lot I noticed a small chip in windshield. I drove back to dealership, but by then, salesperson had left. So I called, left message, and no one got back to me. Called again, left more messages, got no answers. Two weeks later I saw chip had spread to crack! FINALLY drove back to dealership so salesperson could see in person what happened when chip wasn't fixed immediately. They had to replace entire windshield when chip could've been fixed easily, sooner. Not good!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No