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AutoNation Subaru West


16351 W Colfax Ave, Golden, CO 80401 (map)
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Sales Rating
Recommend:
Yes (17) No (1)
Service Rating
Recommend:
Yes (4) No (1)
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Dealership Sales Review

2 out of 5 starssales Rating
Not a great staff, need better communication skills!
Written by martjew on 08/19/2024

TWO PROBLEMS: 1st I put a "deposit" on a credit card to hold a car I wanted to buy. When I paid for car, "deposit" wasn't taken off final price! I thought it would be refunded. After a month now, still haven't got my deposit returned!!! Waiting... 2nd: after car was detailed and I had to wait several hours after I had paid for it, driving it off the lot I noticed a small chip in windshield. I drove back to dealership, but by then, salesperson had left. So I called, left message, and no one got back to me. Called again, left more messages, got no answers. Two weeks later I saw chip had spread to crack! FINALLY drove back to dealership so salesperson could see in person what happened when chip wasn't fixed immediately. They had to replace entire windshield when chip could've been fixed easily, sooner. Not good!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Aurora Saccone on 08/21/2024
Dealer Response
Hi Martjew, we are deeply disappointed by your experience at AutoNation Subaru West. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6120 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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