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AutoNation Subaru West


16351 W Colfax Ave, Golden, CO 80401 (map)
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Sales Rating
Recommend:
Yes (17) No (1)
Service Rating
Recommend:
Yes (4) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
CHECK EVERYTHING YOURSELF AVOID THEIR SERVICE
Written by Dawn Garcia on 05/23/2024

Very disappointed with the service! I’m not to sure if anyone has had a similar situation like me? I came in for an oil and filter change and brake check and I get my vehicle back with my air conditioning system not working!! How does this happen? They get me back in stating that with maintenance check they do check all filters. Get told that my cabin air filter is plugged with leaves! Might possible use my extended warranty to replace the motor. Do mind you I had no problems with my ac prior and I also park in a garage so something is definitely off!!! I know nowadays every one is struggling. Businesses are trying to stay afloat so I’m just stating please be aware if you decide to take your vehicle here to be maintenance make sure when you leave just check everything!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Sue Tilly on 05/24/2024
Dealer Response
Hi Dawn, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6120 -- we hope to hear from you soon.
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