Customer Reviews of AutoNation Buick GMC West
Review type:
Great experience
by Ron Wagner on 05/09/2025
Tyler did us a good job and worked well with us!! Thanks
Hello Ron, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Buick GMC West! Don't hesitate to call us if you ever need anything. Be safe on the road!
60 reviews
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poor service at this service department
by Dave C on 10/07/2021I have purchased 3 trucks from this dealership and I have had them serviced at there as well over the last 15 years. Recently I have had nothing but issues with the service department and it is sad to see. First, I have called multiple… times to get a service appointment with no return call. Due to my loyalty I gave them another try and did get an appointment on 9-30-2021 to have my back brakes and rotors serviced (original pads and rotors made it 107,000 miles). The apt was at 8:30 and I arrived early and left my 2015 Sierra with them all day and let them know I needed it back that day. The day went by and I did not hear from the service advisor so I left a message and received no return call. After going through the main switchboard, I got a hold of the service advisor late in the day who told me he was working up an estimate for several items that needed attention. I asked if they had serviced the brakes as I had asked and they had not. I left the truck with them that day and asked that at the brakes be services as requested and that the truck be ready by afternoon the following day. The next day I called and same issues getting a hold of the service advisor who then told me the truck was being worked on, but he was not sure if it would ready by the end of the day. I had to leave the truck for another day and picked it up the next morning. The brakes pads were replaced and the rotors were turned (not replaced) and the brake fluid was changed as this was recommend. I then reviewed the service ticket and I had several questions about the costs for parts, labor and Misc charges that the service advisors could not explain at all. I asked for my inspection report, but the service advisor could not print it off. I asked about the other items that he mentioned needed attention and he said he emailed them to me, which he did not so I asked why they were not listed on the service ticket like they usually are. Again, no explanation. This is unacceptable to me. The next day I get a text message and email that I have a service appointment for April 8, 2022. (which I did not make). I am very disappointed with this visit and still have nothing to let me know about other service issues that need to be addressed. I have had good luck with GMC Sierras and typically keep them for 10 years.Hi Dave, we regret to hear that your recent experience was anything less than exceptional. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (720) 729-0268 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Get everything in writing
by Promodnova on 01/30/2019Bought a used vehicle around New Years. The salesperson (Kyle) we dealt with was GREAT, no complaints. The vehicle had cracking paint on the hood and dents on the cowl that we noticed a few days later. We didn’t notice this when we bought… the vehicle because it was snowy on the day we bought it. Brought the vehicle back to have them look at it. Scott (used car manager?) said that they would repaint the hood and they would get the dents out of the cowl, although he did say that maybe not ALL the dents could be removed. I agreed to that and brought the vehicle to the body shop that they use. The body shop repainted the hood, but said that that AutoNation denied the cowl repair. Apparently the cowl would need to be replaced (part is $200) and the General Manager denied it. Called AutoNation a few more times and talked Ron. He did acknowledge that the cowl could not be repaired and needed to be replaced, and that is why it was denied. He was going to talk to the general manager and get back with me. No one ever called me back. I called GM (Dennis) a few day later and he also acknowledged that the cowl was not repaired do to the cost (which he said was $800?), and I was lucky that they even repainted the hood. The takeaway from this is do not trust what they say and get everything in writing, which unfortunately I did not do.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (720) 836-7054 to discuss your concerns, as your satisfaction is of utmost importance to us.
Mrs
by Barb rich on 11/01/2018Sales department was good no heavy pressure and finance department was awesome2018 GMC Yukon XL Denali Purchase
by TexPier on 07/14/2018The dreaded purchase of a new vehicle went surprisingly well, overall, not a bad experience thanks to all of the professionals at AutoNation West.Absolutely Amazing
by AprilHigginson on 03/10/2016My husband and I had a great experience at this dealership!! We were very upset and discouraged when we arrived after being treated like dirt at Christopher Dodge so our spirits were not the highest. However James greeted us with a smile… and we told him exactly what we wanted. He made no promises and did not show us the car we wanted with all the bells and whistles, he went straight to work to find us exactly what we were looking for with our maximum monthly payment in mind. Mike in financing worked hard with James and they got us the deal of the lifetime!! They got me exactly what I wanted (even the color!) And I was thrilled!! Our process took longer because James personally drove to pick up my 2016 dodge journey crossroad plus from the arapahoe location and brought it back so we could leave with it the same day. Our kids were tired and restless so he treated us all to dinner while they fueled and washed my car. I would recommend this dealership to anyone looking to buy. They are amazing at what they do and James and Mike helped our family tremendously. I would never dream of going anywhere else ever again!!!Way to go!
by Adrian_216 on 01/06/2016I even can said that this guys made it possible for me just because they made me feel confident and showed me respect since I got there. I spoke first with Jovany who's a humble and nice person that seemed he took it personal to make the… deal possible. Then I met Michel other great man in whos face I could see on the hard he worked for make my dream come true, he gave me good price for the vehicle I gave in trade, good price for the vehicle I bought and I left that place trusting more in them and feeling proud of me and them. Thank you guys at AutoNation GMC West.Adrian, thank you for your positive review. We're happy to have been of service to you. The staff at AutoNation Buick GMC West always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!
Adrian, thank you for your positive review. We're happy to have been of service to you. The staff at AutoNation Buick GMC West always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!
Great experience
by SuperMartin on 04/22/2015After purchasing over 30 vehicles over the years, this was one of the best experiences my wife and I have had. Tiny and the whole staff at AutoNation were exceptional, from the first test drive, through the whole experience to follow-up… after the sale. Tiny's knowledge of the products was second-to-none. Highly recommended dealer.100,000 mile service
by more4drd on 01/19/2015I made an appointment for a 100,000 mile service on a Yukon XL. All aspects of visit went well from making the appointment to getting a loaner vehicle to getting my vehicle back on time as promised. I received honest feedback on the… condition of the car without being pushed to make unnecessary repairs. Having never been to this dealer before I was pleasantly surprised by their high level of service quality.Sale of Buick Encore
by lebird1 on 12/04/2014Top notch experience from initial test drive to after the sale to see how I liked the car. They were very fair in the financial transactions and I would recommend and purchase from them again.We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!
My HHR
by myhhrss on 12/03/2014AutoNation Buick GMC West...Simply put these guy's took care of me when no-one else would...They got me my hhr the one I wanted with0 hassle. Kind polite thoughtful helpful Sean kept in contact with me and Nori sealed the deal...Merry… Christmas guys you've made my holiday season better.Thank you for your kind words! Thank you for your positive review and recommendation of our dealership!
Very satified customer
by nemo12 on 07/30/2014I am 54 years young and have delt with car salesmen a Few times in my life ( not fun). However for the first time this was a pleasant experience at Autonation Buick, GMC West. I felt that I got great service a really good price and I wasn't… pressured. Had I been pressured in any way I would have walked out. Oscar was a great sales guy!! Mark, Arvada, CO.Happy in Golden
by Covanner on 12/03/2013updated 06/06/2025My first visit to the service dept. was great. They gave me the appointment time that I needed. When I got there they really listened to the problems that I was having and asked questions. They gave me a ride home, called later with an est.… for the repairs and then gave me a ride back to get my car. I will be back the next time I need service or have a problem. The staff there really know what they are doing.Avoid being scammed. This dealership is dishonest
by djx on 04/22/2011updated 06/06/2025This place is a total scam. After coming to an agreement on the price of a car with the manager Scott, he refused to honor the details of the deal that I had worked out with the salesman earlier in the negotiation. The mechanism that… allowed the seat to lay flat in a station wagon was broken and the salesman told me that they would fix it. The manager stated that they would absolutely not fix it. The car was being sold "as is". He told me "It doesn't matter what the salesman told you." So much for the hours I spent talking over and test driving the car with the salesman. The price that I agreed I would pay was already a bit higher than I wanted to spend, and as soon as I agreed to his selling price he dictated the "as is" terms to me. His next sales tactic was to tell me that his GM felt that the car had been under priced and that they were going to raise the price by $1000 the next day so If I didn't take the car at that price, as is, it would be a thousand dollars more expensive the following day. When I called back the next day to discuss having the seat looked at to determine what additional expense might be associated with buying the car Scott told me that the car had gone up in price as he said it would. When I told him that I was going to write an unfavorable review of his dealership for having gone back on the terms of the deal we had worked out. He said "Oh, you think threatening me is going to make me want to sell you a car?" I didn't realize that I had to earn the privilege of buying a car from this dealership. Do not trust these people, and make sure that you get every detail of what you discuss in writing before you sign on the X or they will take you for a ride. Also watch out for the extremely shady high pressure sales tactics right before closing the deal.Good thing I got a good price. Experience was bad!
by TDub1630 on 06/11/2014updated 06/06/2025Was able to negotiate a good price on my new vehicle, but all other aspects of the experience were horrible. First, after emailing my interest and confirming a visit to the dealership to view the car (45 min each way from my house), the… salesman told me that it was not there! He forgot to double check the inventory on the lot. I expressed interest in accessories as we were closing the sale and never received a follow up once the sale was final. Finally, they did not send my title information to the county and I was unable to get my license tags for my vehicle. Again, if I didn't get a good price, I would rate them a 1 star. Everything else has been a pain!We regret that you had a negative experience with our sales department. We want all our customers to have a laid-back and stress-free buying experience, but are sorry to hear we didn't deliver on this promise. Please call our General Manager directly at (720) 836-7019 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Horrible Customer Service and Unprofessional
by matthewco on 09/22/2011updated 06/06/2025We purchased a 2011 Buick Enclave with less than five hundred miles as a used car from GO GMC WEST in July. The dealer is a mess when it comes to paperwork, customer service and money. First, they completely screwed up the paperwork for… the title and had to mail forms out to us via FedEx weeks later to process the title. That was a minor inconvenience to what has happened since. We found out a couple weeks after purchase that the dealer eroneously charged us city sales tax in the amount of almost nine hundred bucks. We learned that our city does not charge city sales tax on vehicle purchases and called them to get the money refunded. This is when the fun begins. The check is in the mail. The check is in the mail. It is two months later and our credit union has neither the check or the title for this vehicle. It has been so long that we already have plates from the state and have the car registered, but we still are owed almost nine hundred bucks. My wife and I have called and called this dealership. It is the same runaround and unprofessionalism each time. Transfer to voicemail, no one answers the line in the first place, please hold and eventually the call is hung up. It seems like everyone there wants to pass the buck and continue to just blow us off. My wife asked what they were going to do to make this whole mess right. She was thinking at a minimum a free oil change or a discount on services might show they even cared. She was told it would be made right by paying us our money. We are over sixty days out and still don't have the money refunded. The credit union still has never received the title. Steer clear of this place. It is like calling a teenager on the phone and expecting an intelligent answer. Today I spent fifteen minutes calling over and again. First call was a transfer to voicemail. I asked for the general manager and they passed me to the voicemail of a salesman. Second call she asked me to hold while she looked up our information. That call lasted five minutes and was dropped while I was still on hold. Third call she acted like she never talked to me and wanted to know what I needed. I tried a couple more times and then just gave up for today. Do you want to deal with this sort of headache? Go see them and buy a car. Don't say you were not warned.Great place to purchase a vehicle
by beckyoppy on 02/02/2014updated 06/06/2025I had a great experience while shopping for a new GMC Sierra! I worked with Tiny, who is a delight and full of character! I was wanting a truck that was a lot like the one sitting on the showroom floor. There were a few major differences… in what I wanted such as color and the style of front seating, but the guys had no problem at all with pulling it out and letting me take it for a ride since they did not have what I wanted on the lot. Upon returning, Tiny found a truck that matched my needs to a "T" but the manager of a sister lot was using it and wouldn't be back for a vacation until Monday. I bought the truck without seeing it, trusting that what Tiny told me and what the paper listed about the truck was true. Tiny drove the Truck to me 3 hours away on Tuesday and I have loved it since!! Thanks Tiny!!Very Disappointed
by amiles59 on 02/09/2014updated 06/06/2025Everything was great until I found out there were problems with my new vehicle and I called them to see if they'd help me out and they didn't. they told me a bunch of lies and didn't help me with repairs at all even after they said the… truck was clean. I will never be going back to this place and I will never recommend anyone to go there.Thank you for your feedback. We're sorry to hear about your negative experience here at Buick GMC West. We understand your frustration and would like to correct this as soon as we can. Our General Manager would love to work with you personally and can be contacted directly at 720-836-7019. We look forward to your call and thank you for the feedback.
New Buick
by lacrosse2012 on 11/20/2012updated 06/06/2025We had a good experience with sales assoc. Chuck. He was knowledgable about the product, was able to compare models and characteristics, and was pleasant to deal with. He gave advice, and we pretty much sold ourselves. We would recommend… these guys.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 05/11/2025