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AutoNation Buick GMC West


16400 W Colfax Ave, Golden, CO 80401 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (0)
Service Rating
Recommend:
Yes (13) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Can't get it done right the first time and take 2 months to correct things
Written by ClayBns on 02/13/2023

We took our Yukon Denali in for an oil change and ~95K mile service in early December. We have (hopefully) just now gotten all our required service done after 4 trips to have issues readdressed after having the car in the shop originally for over 4 business days on the "original" routine service in December (including, engine mount, shocks/struts all around, drivetrain flush, new tires, all presumable OEM approved). The dealership has a history of poor communication with us and continues to be exceedingly poor in customer service and communication within the dealership as well as between the dealership and customer. This is the second time I had direct conversations with the manager and although team members have changed the communication issues remain. . It is quite frustrating to pay dealership repair prices and the dealership can’t do it right the first time and then takes 2 month to rectify the problem without trying to work with us on ways to mitigate the impact of 4 times without the vehicle while it is serviced.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Virendra Pandey on 02/14/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
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