Customer Reviews of AutoNation Chrysler Jeep Arapahoe
Review type:
Easiest vehicle purchase ever
Andrew at Autonation Chrysler Jeep
by Jillpill on 10/03/2023Quick, easy, thoroughHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Worst service I’ve ever had
by Heather on 10/04/2023Scheduled a diagnostic and dropped off my car at 8am on Wednesday. Was informed it would take 48 hours to run diagnostics. My car wasn’t even looked at until 2:30pm on Friday, which they looked at it for a total of 20 minutes and told me… they couldn’t find anything wrong with my car. I spent $200 on a rental car for the service team to look at my car for 20 minutes and not help me. Now I have to pay for a real service team to look at it. Really terrible management and wish I would’ve never bought from AutoNation. Also replaced windshield wipers only for the front and not the back. Never got to the alignment. Just terribly run and need better mechanics to serve customers. Please stop signing everyone up for sixusXM, now I get spam emails every day from them. Focus on helping customers not free trialsHi Heather, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 900-0794 to discuss what we can do to help.
Very impressed!
by John McS on 10/02/2023My first time using this dealership for service on my Jeep. Quick takes…Much easier to obtain an appointment with this dealership. Can get in in a couple of days, vs 2 weeks to a month or more, with other local Jeep dealers. Apparently… because the have more service techs and service writers. They under promise and over deliver in terms of the actual time to complete the service. Very friendly and helpful service writers. Very good overall experience!We are pleased to hear you had such a positive experience with us, John! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Fixes my lights!
by LauraLee on 10/03/2023Ronnie did a fantastic job, calling me when my part arrived and scheduling me to get my car fixed! This was the 2nd time I worked with Ronnie, and it was a good experience!Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Still waiting
by B.mattson on 10/02/2023I put a down payment on my car over a week ago and I still haven’t received my car. They told me that the car had only been on the lot for 24 hours and hadn’t been through a safety inspection. I’m not sure why a car was listed to sale if it… wasn’t ready to drive off the lot. But here we are over a week later and I still do t have my car because they’re waiting on parts. Sales process was smooth but they were quick to take my money for a car that wasn’t even ready.Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (303) 900-0794 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Outstanding Service
by Juveisap on 10/02/2023Staff at this location is super friendly. Great service and environmentHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Bought a used Jeep
by Brittani on 09/30/2023Everything was fantastic. Destiny was our salesperson and took care of our needs. She was patient and was my best sales expert thus far.Hi Brittani, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Transmission replacement
by Frederick on 09/29/20231 1/2 months to replace a transmission 4 delays in completion commitmentsHi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 900-0794 to discuss what we can do to help.
Service
by L. Tucker on 09/22/2023Service was great except the rep told me that my car would be ready by the end of the day. I dropped it off at 7 AM and had not heard anything by the end of the day. I called the next morning and was told that my car was ready. When I went… to pick it up, they did not provide an explanation of the repairs and recalls until I asked if the parts were available and the recalls completed. Other than that, car was clean and service team was friendly.Hi, thank you for taking the time to share your feedback with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (303) 900-0794.
Friendly Service
by luvubrianj on 09/20/2023Service Rep Ronnie was great to deal with and communicative.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Ronnie Alberty is my Hero!
by Earth Angel on 09/16/2023Going to work the button broke to roll up my driver's side window. I called AutoNation on Arapahoe and was told they'd do their best to get me in sooner than mid-October as they were fully booked. No one called, I called again mid-day, left… a vmail, no one called. After work, I headed over to the service department and I called again to let them know I needed to resolve this ASAP. Luckily Ronnie Alberty answered, he said although they were very busy, I could stop at the service department and he'd take a look. Long story short. he fixed my issue and I am forever grateful to him for his kindness and generosity! Ronnie treated me like a person rather than a number. If you stop by AutoNation on Arapahoe Road, please say hi to my hero!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Jeep Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road!
Rex, AutoNation Arapaho
by Shoemaker on 09/13/2023Dead battery, my service advisor, Rex, worked me into a busy post Labor Day schedule.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great Service
by RYO0011 on 09/11/2023Great Service and communicationHi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
AutoNation
by Ron.Angle on 09/12/2023Dealer provided clear and accurate explanation regarding services needed, time to complete work, and costs.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cody
by Frank w on 09/09/2023Concealed defects in the car. Will not correct them. Very dishonest paid way above retail price [non-permissible content removed]Hello Frank, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 900-0794 to discuss what we can do to help.
Service done right!
by Rob Karpin on 09/10/2023The advisers on duty kept me updated and were great to work with. Having worked in the industry before I could tell one adviser was in training. The senior adviser didn’t miss a beat and the trainee was personable and very helpful. Actually… both were personable and helpful. The work was done right and in a timely manner. Great job all around.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
40k mileage checkup including oil & filter change
by DJ Jeep on 09/07/2023Great! took my Jeep right away at 8 AM and was finished before 11 AM.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
autonation arapahoe
by Richard on 09/06/2023these guys from sales to service always go above and beyond to make it a pleasure. I purposely drive the extra 20 miles to go to this dealer for all my needs. Great job!Hi Richard, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Great work on a big AC job.
by JFHDenver on 09/03/2023Easy shuttles via Lyft. Love the ability to text directly with Sean my service advisor.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Warning light indicator
by Gramma6 on 08/31/2023Service was prompt, technicians were knowledgeable. A little pricy.Hello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great experience at AutoNation Jeep!
by EllenMal on 08/30/2023I was just looking to start servicing my Wrangler 4XE, and ended up trading in and getting a new 2024! Destiny answered all my questions and had a NO PRESSURE approach. Clearly it worked! I am super happy with the team at AutoNation Jeep… and would recommend to anyone!Hello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sue Tilly on 04/19/2024