Customer Reviews of AutoNation Chevrolet North
Review type:
Great experience with getting into my new truck!
Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
If I didn't have an Autonation warranty plan, I would not have gone here.
by Chevy bolt owner on 02/09/2023Liked buying my car here and trade in. Sales seems to have that together well enough. Disliked: service department. Rude, unprofessional, not accommodating, and frankly more frustrating than $0 to fix my car. That's right, the service… was so bad I'd rather pay almost a thousand for 2 new tires anywhere else just to have the piece of mind of good customer service. I get that not everyone knows about EVs but if you have a charger or even a free plug do that customer the curtacy and charge their vehicle. If it super cold and a customer has called several times requesting this very thing, just do it. Ask for help if you can't plug stuff in because some how that's a foreign concept. BTW EVs are super simple in that way. Also, if a customer requests to leave information and his car early for staff, don't play 20 questions or argue with them. Just be kind and take the car and information. If you say as a service member you will be returning a call, return it. If you give a time frame, call when you would say you would. Simple. Being busy isn't an excuse because you, the service member, told me when you could call me. So, either lying or not caring. Either way poor service. Lastly, didn't wash, clean, or even fill the windshield fluid for the service customer. They had the car for 4 business day. In summary, as they like to say, Autonation Chevy North is a used car lot with occasional new vehicles. Why, everything they focus on is that. Getting trades. Service is lackluster regardless of its breathe. I'd rather pay quality people and companies than use a service warranty through Autonation directly.Hi Chevy, we are deeply disappointed by your experience at Autonation Chevrolet North. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6096 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Oil change
by Timothy on 02/02/2023Fast and friendly peopleHello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
A great experience!
by David Denver on 01/30/2023Had a very positive experience at AutoNation Chevy North. Friendly staff, fair negotiation, and good prices.Hi David, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Abel
by Abel $80 on 01/30/2023The team at north Denver on Broadway went above and beyond my expectations I highly recommend them they are awesome 👍🏻Hi, thanks so much for the warm recommendation of the team here at AutoNation Chevrolet North. If you need more help, our team is available to talk -- safe travels!
Oil change/ tire rotation
by Tonyalc on 01/23/2023The person who checked me in was friendly and efficient. I was offered complimentary beverages and was checked in quickly. I did have to call to see if my vehicle was ready, they didn’t call me. That was my only small issue. I’ll be… returning to this location even with the longer wait because they have to order my filter. They’re way better in EVERY way than the AutoNation Honda on 104.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Best dealership, sales associate, and finance team
by Rmanzanares on 01/19/2023Jahaira Ruiz was the best sales associate I’ve ever worked with. She helped me pick out the Jeep that I wanted within the price range that I could afford. Jake in finance was equally awesome, he helped ensure that my Jeep is fully… protected! Rating a million plus stars!Hello, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good
by Veronica on 01/19/2023I thought everything was good but the price was pretty muchHello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
GREAT
by Kimberly on 01/18/2023Everyone was wonderful, Ed was my sales person he was on it had everything ready when I got there I love the new vehicle it's awesome very happy customer! Thanks Auto NationHello Kimberly, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Used cars
by Minione on 01/13/2023I went in to see a used car however after the test drive I still wasn't 100 percent in love with the car I tested. However, they went and looked at all their inventory and found me a car they thought I would love and they were right. They… went out of their way to make sure I stayed within budget yet left a happy camper.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Amazing Sales-Buying Experience
by TinaPope on 01/11/2023Forrest was an amazing sales person. He took the time to show me all the bells and whistles while i was test driving the car and then was very good and not over kill on following up to make sure i had all of the information i needed to… make my decision on buying my new car.Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Certified service
by Frank778 on 01/08/2023I initially had a issue with service however AutoNation Chevy North went above and beyond to help out and resolve and make it fully right. Very happy with the outcome thank you.Hi Frank, thank you for your positive review. We're happy to have been of service to you. We look forward to your next visit! Take care!
Oil change
by Buick owner on 12/20/2022I scheduled an oil change. The wait time was a little longer than I am used to for a scheduled service, but the car was returned very clean all around. The service rep was very polite and helpful (I had several questions, this was the… first time I had been to this dealer.Hi Buick, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Dishonest Experience
by Aaron on 12/03/2022I am very unimpressed with this car dealership, and I would avoid doing business with them. I purchased a used car from AutoNation Chevrolet North at the end of November 2022 (1 Year old and less than 10k miles). Prior to purchase of the… car, I noticed an extreme cherry smell that was added to the car. I asked whether or not they were hiding any cigarette smell in the vehicle. They reassured me over and over that there was no history of cigarette smoking and that they do not use that specific smell to mask cigarette smoke. Four days after I purchased the car, the cherry smell dissipated and was replaced by a strong smell of cigarettes. Fortunately, I was able to return the car within their 5 day return period. When I returned the car, they assured me they would have a check in the mail to me the following day for the down payment amount I provided at purchase. I came to find out that was completely untrue, and I was alerted 5 days later it takes at least a week to even get the check printed/processed. The whole process with this dealership felt extremely dishonest from beginning to end..Hi Aaron, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (303) 578-6096. We would appreciate the chance to turn your experience around. Take care!
Amazing sales experience
by Holladay on 11/12/2022updated 11/17/2022All the sales team were very helpful and friendly towards my wife and I. Bruno and Hayden made buying a vehicle easy and pain free. They were upfront and honest about everything. Chris in fiancé was just as much help as everyone else. Made… signing the paperwork easy and convenient.Hi, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet North. Thanks for taking the time to leave a review. Drive safe, and we'll see you on the road.
Beautiful New Ride
by Bob on 04/27/2022Bought a 2022 Silverado 2500 HD from Autonation Chevrolet North. It was a Great Experience from start to finish. The Salesman Tin was wonderful and a joy to deal with. Thanks again.Hi Bob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Don't let an appointment fool you
by JCBJCBJCB on 04/08/2022I made an appointment online two weeks in advance as that was the first appointment available. Showed up Monday morning at 7:30am and leaving home at 6am as I live 75 miles from the closest Chevy dealer. I was the first customer there. I… was informed that I would need to leave the vehicle for 4 days because they could not diagnose the issue till Thursday. I mentioned that we were very close to the end of the warranty and they repeated that they could look at it in 4 days and get a rental car, for which GM would pay up to $42/day, which is about 1/2 the cost of a rental car. It would have taken 5 minutes to put the truck in 4WD drive it 50 feet and be like, oh yeah, that does not sound right, we acknowledge that there is a severe issue with it and at 59,700 miles and we will repair it on Thursday and you can go home and come back. What was the point of making an appointment if you can not even look at the truck for 4 more days? How do you think you did? How would you feel if this is how your appointment experience went?Hello, we are deeply disappointed by your experience at Autonation Chevrolet North. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6096. We hope to hear from you.
Service Department
by Mari Shine on 03/02/2022Great fast experienceHi Mari, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Great Experience - Great Truck
by Chris on 08/22/2020Bought a new Silverado Diesel from Chevy North. Loved the experience and love the truck. The team helped me find the right model and trim, kept me up to date throughout the process and made sure I got a great deal! I recommend anybody in… the market for a new truck or Chevy check them out first!Hi Chris, we are very happy to have provided you with such a positive experience! Congratulations on your new truck. Please do come back and see us!
Finance Scams - Fake Warranty - Unethical Dealership
by Jeremiah on 07/19/2020AutoNation Chevrolet North refused full payment by debit card, even though bank authorized full amount. Forced to finance at high interest. After 2 days dealership refused to look at vehicle issues. Fake money-back guarantee. Fake limited… warranty. Unethical finance manager.Hi Jeremiah, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet North take our reviews very seriously. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6096 -- we hope to hear from you soon.
Harold Lif
by harold.lif on 05/26/2020was a great experience. sales person was real helpful. Staff was also helpful and pleasent.2 months for repair and they damaged my tailgate
by jt5280 on 12/15/2019They had my truck for 2 months for a repair. Gave me a loaner that was not in the same class as my truck. I got a Cruze. Mick called me one day and said he wanted to swap out my Enterprise rental loaner for one of their trucks, so I took… the afternoon off work to drive all the way up there. When I got there he told me he had already given the truck to someone else. So that was a waste of personal time I had taken off of work. A few weeks later Mick called while I was at work so I couldn't answer. He called again later that day. But that was a Friday and I just couldn't get there that day. So he has his manager Travis call me on Saturday who threatened to make me pay for the rental if I didn't drop what I was doing and go pick up my truck. When I got there, I found that there was fresh damage on the tailgate. Mick said he didn't know anything about it and walked back inside the dealership. I am having to file a complaint with GM/Chevy to get this resolved. It would appear that my experience with this dealer is consistent with the other reviews left on this and other sites. My service advisor was Mick Derner.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Michael! Feel free to stop by if you ever need any more help.
by Patty Sow on 08/08/2024