Customer Reviews of AutoNation Dodge Ram Arapahoe
Review type:
Outstanding to work with
No communication, poor service
by Mackenzie on 07/12/2023Very frustrated with my whole experience with this company. I bought a Ram Promaster van from them back in May 2023. At the time of purchase, I was informed the power mirrors were not working and needed a new part for to be ordered and… installed. Per the salesman, Bobby, the part was on backorder and would be available in 8 weeks or so, and I would receive a call when it was ready. I signed paperwork that I could return to the dealership for installation of this as part of the purchase agreement. It has now been two months since this, and I had not heard anything. I emailed Bobby twice to inquire about this and after 2 weeks with no response, I called and spoke to someone who was going to check and call me back, but a week later never did. I finally got in touch with someone today and was told they have no record of any part ever being ordered. That's very disappointing customer service and I am feeling lied to and ignored. I also got a bad vibe from this place when I bought my van and the finance person was rude after I declined an extended warranty. These people only want your money and once they have it, do not care about customer service.Hi Mackenzie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Service
by Sheriff #31 on 06/30/2023Appointment schedule was made easy. Vehicle was serviced on time. Staff was very Professional and knowledgeable.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Kip in Service Super Helpful
by HappyClient on 06/28/2023Articulate and Accessible with Communication. Honest.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
In and out in a timely fashion
by Nicholas on 06/23/2023I scheduled an oil change appt and was in and out promptly and was able to get a great deal with a service package. The advisor made sure I paid for the correct package for my truck so I could get the most bang for my buck. I will be… returning.Nicholas, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, AutoNation Dodge RAM Arapahoe
Excellent, fast friendly service
by ukclcat on 06/22/2023I was there to take care of a recall. I had child care issues and I told the service rep. He said they would take care of it quickly. In about a half hour he came and got me - said they were finished. Excellent friendly service and very… considerate.Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
All Around Great Service!
by Arnold Alvarez on 06/22/2023Everyone at the Dealership was pretty friendly and Andy was a great help not only in finding the right car, but all around avice for a new buyer. Thanks again!Hello Arnold, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Quick lane
by Tntmarine on 06/16/2023Went in yesterday to the AutoNation in Arapaho for an oil change and tire rotation. Definitely impressed me as they got everything done is less than an hour! First quick lane that has done so in years.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil change
by Rnnwss1 on 06/13/2023Oil change and tire rotation exceeded expectationsHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Service
by HAWKCHARGER on 06/12/2023The service writer was fast and efficient.Hi, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!
Owner
by Big Bear on 06/11/2023Worst experience ever. 30 to get in, 30 days there and did nothing. And lied and said they did.Hi, we are deeply disappointed by your experience at AutoNation Dodge RAM Arapahoe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6107 to discuss what we can do to help.
Great service in a pinch
by Abolden on 06/05/2023I came in with dead batteries on my Ram 3500, and even though they had many vehicles in front of me which would have been days to get to they found a way to get me in, batteries replaced, and on my way. Will see them again soon. Great… service and work.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
LOF
by Mike2300 on 05/23/2023updated 06/06/2023Very professional.Hi, we are so happy to read such a great review about AutoNation Dodge RAM Arapahoe! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Recall fix for drag link
by Kbtazi1 on 05/31/2023Left multiple messages with service advisor and manager and never got a call back regarding the part delivery so we could schedule the work.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6107 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Oil change
by Chavo#24 on 05/27/2023Call to make an appointment on 05/20/23. They said the earliest would be 06/24/23. Then, he told me to go there and take it as a walk-in because it was just an oil change. I drove 20 minutes to get there. The person at the desk said they do… not take walk-ins. He said " I can schedule it for monday". Then, I took it in on Monday and then they told me that I was scheduled for 06/24/23. Totally a waist of time.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6107 to discuss what we can do to help.
Ram Truck
by Markymark on 05/26/2023Troy was great to work with. Very honest.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Issue with vehicle I purchased
by Melissa on 05/23/2023Bought a used cargo van and found leaks that were covered up that the dealership knew about and did not disclose them to Le before purchasing. When I brought it to their attention and tried to get them to look at it to tell me exactly the… problem Tyler a manager refused to do nothing. Andrew the shop manager was awesome and friendly. Tyler was not just tried to make me feel like I was stupid by talking down to me and saying he will not even look into what the problem is.Hi Melissa, we are deeply disappointed by your experience at AutoNation Dodge RAM Arapahoe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6107 to discuss what we can do to help.
Jeeps Too!
by SamsJeepy on 05/16/2023I am on an extremely limited budget and my Cherokee needed a few things to keep it road worthy. Bill in service worked his magic and got me back on the road way ahead of schedule. Tires and alignment were both beyond what they should have… been, as this was a bit of a time sensitive matter with my half bald tires, got me in and done in no time at all. No issues with my Jeep since I started bringing it here instead of the actual Jeep dealer. Thank you for the hard work and hustle. Sam.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Service
by Lakota joe on 05/14/2023Edmonds immediately started helping me took my info and showed me where I could make myself comfortable and got me in and out in a timely manner great guy friendly and one his job I'll be back thank you for the professionalism and quicknessHi Lakota, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service
by Mjhavsfan on 05/11/2023Kip in Service was excellent and my scheduled maintenance was completed very quickly. There were no surprises, and they let me know I needed new tires before the next maintenance. The staff is always friendly and courteous. ThanksHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Fantastic Service
by Mitchell on 05/04/2023The customer service was great and they did the work quickly!Hi Mitchell, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service!
by erichristine on 05/03/2023My husband, Cary, took his Ram in for the lifetime warranty inspection on Saturday. Dakota was awesome in explaining the process and had the inspection completed in great time. We appreciate the great service staff at Auto Nation Dodge Ram.… BTW, my husband’s truck has over 500,0000 miles and he still drives it to work!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sue Tilly on 04/12/2024