AutoNation Dodge Ram Arapahoe
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Dealership Service Review
service Rating
Recall not done.
Written byon 07/28/2023
Chad was great and helpful but unfortunately when the appointment was scheduled 3 months ago through the appointment desk it was to perform a recall as the primary reason. When I arrived I was told the parts aren't available. Chad explained it well but still frustrating that it was scheduled to begin with and I drove 1.5 hours to get there and the work couldn't be done. Was still able to get some secondary things resolved. Issue should have been prevented when appointment was scheduled or simply calling me a week before to let me.know.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Serenity Gibson on 07/31/2023
Dealer Response
Hi Shawn, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6107 to discuss what we can do to help.
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