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Customer Reviews of INFINITI of Denver

Review type:

Overall rating

4.9
4.92 out of 5 stars

(39 reviews)


Customer recommendations:

Yes (38)|No (1)

Best service ever!!

5 out of 5 starsby Nebraskans on 06/08/2024

Best experience we have ever had buying a vehicle. The sales was knaeledgable and we didn't feel pressured. The process was smooth and enjoyable. The staff made us feel appreciated and surprised my wife with a cake and balloons along with a large red ribbon on the vehicle as it was delivered for her birthday. We were treated great and will go back for our next vehicle as well as recommend them to others.
  • Nebraskans - We love love love this. :) Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. Congrats on your new QX60 and we are so happy that you and Heather were excited about the birthday surprise. Hope you enjoyed the cake! We look forward to seeing you in the future and It is customers like you that make our job so rewarding. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

    by Amy Smith on 06/10/2024

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The following reviews are more than two years old. They are not included in the overall rating.
192 reviews
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  • Recent purchase

    5 out of 5 starsby S_Michele on 11/18/2017

    This is the 3rd vehicle purchase from Infiniti of Denver. Have purchased one new and one pre owned Infiniti as well as a pre owned Chevy truck. Have always had prompt and courteous service from the sales team and service department. They work hard to maintain a high standard of customer service.
    • Thank you for trusting INFINITI OF DENVER for all your automotive needs Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER.

      by Amy Smith on 10/11/2021

  • Very satisfied new Infiniti owner

    5 out of 5 starsby darnjoy46 on 11/17/2017

    My sales consultant Leshun Veasley, is very professional and has excellent customer service. I still enjoy driving my QX30.
    • Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

      by Amy Smith on 10/16/2021

  • Le Shun

    5 out of 5 starsby Curlyjski on 11/19/2017

    Le Shun helped me buy a certified preowned Infiniti today. He provided great service and stuck with me through a long afternoon to complete the sale. He even let me have my dog jump into the trunk so we could try out different vehicles to find the one that was going to work for us. He helped my husband by his infinity it last year and it was such a great experience we decided to come back to buy mine.
    • We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER.

      by Amy Smith on 10/11/2021

  • Exceptional Sales Experience

    5 out of 5 starsby aaronlinkow on 11/17/2017

    We recently leased our 8th car from Inifiti of Denver and LeShun specifically. As usual he provided exceptional service that made the transaction as easy and painless as possible. I'd highly recommend LeShun and Infiniti of Denver to anyone looking to purchase or lease a new Infiniti.
  • World Class Experience

    5 out of 5 starsby Wendya007 on 11/16/2017

    From the time I arrived at the dealership test driving a car, purchasing and returning for a scheduled oil change....my experience was world class. Every person I came in contact with was knowledgeable,professional & trustworthy. They made my experience stress free..Thank you to everyone at infiniti of Denver. I love my car
  • Fantastic Experience

    5 out of 5 starsby Smitty2 on 11/07/2017

    We had a great experience purchasing our new QX60. Tommy was incredibly knowledgeable about the vehicle and others in it's class. He was helpful and patient in answering all of our questions. The purchasing process was incredibly fast, easy, and painless. There was zero nickel-and-diming, and we paid an extremely fair price for the car.
  • Good overall experience but slow post-sale response

    4 out of 5 starsby Bart157 on 10/31/2017

    We purchased a used Infiniti and were overall pleased with the experience we had with Justin Lytle and his staff. We didn't feel pressured, and we were happy with the price. Two reasons this wasn't a 5-star experience: 1) Even though we required no financing, they still had to pull our credit (dealer policy for personal checks). We were not told about this until we were literally handing the finance manager a check. 2) Post-sale experience was less than impressive. We've been in contact with them regarding a specific issue with the car, and each time after leaving voice messages and/or texts, their response time has been slow (several days or longer). Overall, we would recommend Infiniti of Denver, and we would do business with this dealership again.
  • exceptional experience

    5 out of 5 starsby marcusbarela on 09/12/2017
    updated 09/26/2017

    I cant explain how happy I was with this experience. Ryan approached me about fixing a stereo issue I hadn't mentioned when I scheduled the appointment. They team went above and beyond for me. It was appreciated and a great experience.
    • Thanks again for taking the time to leave us this information about your recent visit. Take care! Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for trusting INFINITI OF DENVER for all your automotive needs

      by Amy Smith on 10/11/2021

  • Best Customer Service in Denver

    5 out of 5 starsby AJ_Drees on 08/27/2017
    updated 09/13/2017

    Infiniti of Denver never ceases to impress me with their service, friendly staff, and accommodating wait rooms. They are the best!!
    • Hi Aj_drees, we are very happy to have provided you with such a positive experience! Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER.

      by Amy Smith on 10/11/2021

  • Great service!

    5 out of 5 starsby katygoebel on 08/24/2017
    updated 09/12/2017

    Thank you for quick and easy oil change. Service with a friendly smile.
    • Thank you for trusting INFINITI OF DENVER for all your automotive needs Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER.

      by Amy Smith on 10/11/2021

  • GREAT

    5 out of 5 starsby cbyun0616 on 08/16/2017
    updated 09/07/2017

    Chris was very helpful. Got me in and out. Always great service when I come in
    • Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Hi Cbyun0616, we are very happy to have provided you with such a positive experience!

      by Amy Smith on 10/11/2021

  • Great service!

    5 out of 5 starsby Julesdavis on 08/27/2017

    Chris was wonderful! Very informative and not pushy. Look forward to working with him again.
    • We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER.

      by Amy Smith on 10/11/2021

  • I like it

    5 out of 5 starsby addelj12 on 08/08/2017
    updated 08/23/2017

    Reasonable prices on service, honest and fast working people.
  • Buying experience with associate

    5 out of 5 starsby MJFerguson on 08/21/2017

    The purchasing experience for our QX 50 was exceptional. The entire process was seamless and made it very easy and saved so much time. Our sales associate - Yong did a great job as well. We were able to test drive one QX 50 and yet choose the color of the one we were actually taking home! Thanks for making our experience purchasing from Infiniti of Denver so good!
    • We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER.

      by Amy Smith on 10/11/2021

  • 2013 M37

    5 out of 5 starsby MikeDominica on 08/13/2017

    I traded in my old 2005 G35x...it was tough but it was also time. The staff was wonderful. Yong Ferguson was our sales person. Her knowledge was right on....Her effervesce and enthusisam convinced me that was time to buy... No hard sell here. It was like purchasing from a family member. I highly recommend Infiniti of Denver and you will never go wrong buying from them and there wonderful Sales associate Yong Ferguson. I love my new Infiniti! Thank you, Mike Jones
    • Hi Mikedominica, we are very happy to have provided you with such a positive experience! Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER.

      by Amy Smith on 10/11/2021

  • Excellent Car Buying Experience

    5 out of 5 starsby LuvMySUV on 08/11/2017

    I was in the market for my first SUV and my first leased car. I had already visited and test drove 8 cars, and Mike Burrows at Infiniti of Denver was the most knowledgable salesman of all I had encountered. He knows his vehicles, he is fully accessible and goes the extra mile to ensure customer satisfaction. The Infiniti QX60 wasn't even on my radar of cars to test drive. I am so happy I saw one on the road. I am so happy to be in my new SUV, and I owe the wonderful experience to Michael Burrows!
    • Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

      by Amy Smith on 10/16/2021

  • Excellent Customer Service

    5 out of 5 starsby Axxe231 on 08/04/2017

    I purchased a used vehicle from Yaz Bakka at this dealership and received exceptional customer service. He went above and beyond to ensure I had all the information I needed and was clear and upfront about every detail. He even tracked down the manual for the aftermarket audio system in the vehicle and sent it to me. I would feel very comfortable purchasing another vehicle here in the future.
    • Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Axxe231, we are very happy to have provided you with such a positive experience!

      by Amy Smith on 10/11/2021

  • great service

    5 out of 5 starsby 1happydriver1 on 07/23/2017

    I went into Infinti of Denver for a safety recall service, left with a new vehicle.The staff at the service area are very friendly, knowledgeable and accommodating. The sales staff are very friendly and non intrusive, not pushy. They listen and don't try to sell you what they think you need. From the receptionist to the owner everyone was genuinely nice and friendly. I have always loved the Infiniti brand and now I have a dealer that I trust and appreciate. The relationship does not end when you drive off the lot. I had 2 follow up calls a couple days later, 1 from the sales manager and one from the saleman both saying they appreciated my business but also to make sure I was happy with my purchase. Both left me their cell phone numbers. I am truly impressed with the level of service they provided. If you are looking for a great car or just looking for a place to service your vehicle go to Infiniti of Denver.
    • Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

      by Amy Smith on 10/16/2021

  • Warranty of head lamp covers

    5 out of 5 starsby Capone71 on 07/19/2017
    updated 07/27/2017

    Cameron took care of us from beginning to end. From getting loaner car to finished product. He had exceptional customer relations and we will call him in future!!
    • Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

      by Amy Smith on 10/16/2021

  • Oil change

    5 out of 5 starsby babucar on 07/14/2017
    updated 07/25/2017

    Clark Harold was exceptional in his attention to detail.
  • The way it is supposed to be.

    5 out of 5 starsby nissandavid on 07/17/2017

    I have bought plenty of cars in my 60 years and even though the experience is more pleasant now than it was 40 years ago, Louis is the reason this sale happened and why I am taking the time to write this review. He brought the car to our home in Boulder, answered questions honestly, and most of all did what he said he would do without playing any games. Priceless. It was also too good to be true I thought, but the dealer proved me wrong. Every step of the way things got done exactly the way we were told and without any argument or drama. That is the way it is supposed to be.
    • Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Thank you for the 5 star review. We think you are 5 stars too!

      by Amy Smith on 10/16/2021

About our dealership

INFINITI OF DENVER is a Colorado-owned, luxury automobile dealership providing sales and service of new INFINITI and pre-owned vehicles. Serving the local community since 1993, INFINITI OF DENVER is dedicated to being “your neighbor down the road.” The owners, sales consultants, service technicians and all staff members bring this caring, personal approach to life through high-quality customer service, convenient hours and location and a steadfast commitment to giving back through hometown philanthropy. INFINITI OF DENVER is also proud to offer unique, premium benefits to its customers, including free INFINITI loaner vehicles, valet pick-up and delivery and 24-hour roadside assistance. INFINITI OF DENVER was the only car dealer awarded the Denver Post's Top Workplaces in 2017. The honor was based off of our employees surveys.

Learn more about INFINITI OF DENVER at www.Infinitiofdenver.com.

What sets us apart
INFINITI OF DENVER has been awarded a 2017 Top Workplaces honor by the Denver Post The Top Workplaces awards are based solely on the results of an employee feedback survey and we were the only car dealership to be honored.
Amenities
  • Complimentary Loaner Cars
  • Complimentary Coffee
  • Cable Television
  • Express Service
  • Customer Lounge Area