Customer Reviews of INFINITI of Denver
Review type:
Best service ever!!
Maintenance & Service
by Lfbrownsr on 06/16/2023Excellent customer care and work quality.Lfbrownsr- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. We will pass along the kind words to the team. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
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by FRANKLIN on 06/12/2023Top-notch service always making me feel like they’re number one only customer high-quality video of the work being performed on the vehicle. Always very happy to have chosen Infiniti as my car dealership. Thank you so much Clark for your… service.Franklin - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for almost 25 years. We will pass along the kinds words. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.
Nancy Holst
by Nancy Holst on 06/08/2023Clarke does an amazing job. He is efficient, helpful and is so kind! He makes a difference!Nancy -Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for almost 25 years. He will be excited about your kind words. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.
Vehicle Service
by Frankie on 06/06/2023I received excellent services from Infiniti of Denver. They were efficient, attentive, and informative of the work performed by explaining the process via a video and providing feedback on areas of concern. My Infiniti certainly ran… smoother afterwards.Frankie, Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We are glad you enjoyed the video from your tech. We agree it can be very informative. Your review will help other customers make informed decisions and we can't thank you enough for that. Thank you for trusting INFINITI OF DENVER for all your automotive needs.
New QX60
by Elizabeth on 06/03/2023Shun helped he purchase a new QX60. He was helpful, friendly and knowledgeable! Would definitely buy from them again!Elizabeth - This is awesome. Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Shun will be excited about your kind words. We think he is pretty special, also. Congratulations on your new QX60 and welcome to INFINITI OF DENVER.
Service was awesome
by Kenny00555 on 04/21/2023Valet service was amazing definitely made it much more convenient for me to get the work done on my vehicle between the tech and the advisor communication was awesome thank you Jeremy for doing the research on my vehicle and making sure the… proper Services were completed you guys are all starsKenny00555 - This is awesome. What a way to start a monday. Your review will help other customers make informed decisions and we can't thank you enough for that. Jeremy will be excited about your kind words. We think he is pretty special, also. We are glad you found the communication from Jeremy & the service tech helpful. We have found the video & text from the service team are great additions to our process to inform the customer. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Great Service Team
by C Georg on 04/11/2023Work was done as promised, on time, and the personal exceeded my expectations.C Georg- This is awesome! Thank you for taking the time to let us and others know about your service experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Excellent care of my car
by Donika1 on 04/08/2023Love having my car serviced here. They explain services and findings thoroughly, provide pictures and video, and seamless process to book and checkout too. Used the valet service this week and was so very convenient to not interrupt my… world day. Car was back timely too!Donika1- Wow. One of our favorite reviews this year! Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. We also find it helpful explaining service with the video & pictures, so we are glad you did too. Thank you for trusting INFINITI OF DENVER for all your automotive needs.
Best service ever
by Fred Linden on 05/25/2022Great delivery of my new SUV explained all of the new technologyFred - Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. Congrats on your new QX60 and we love having you a part of the INFINITI OF DENVER family. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Ethics are a concern.
by John Doe on 03/18/2022SHUN JOHNSON Was a terrible sale person. The lack of ethics is concerning and continues the tradition of car sales being suspect. He said he was fine with his practices because the law did not demand it, he could just say it in his verbiage… over showing documentation. He did everything from hanging up post sale since the sale was over. To not showing proper paperwork that he said was available post sale but he didn’t want to show it pre-sale. We had someone return the car to us after they did work and he worked at Infiniti and he admitted they did a poor job. Warning on Johnson and his deceptive practices that are in my opinion unethical and dangerous. I do like Mike ward Infiniti if you are in the market for one.Joe Doe We are sorry to hear you were displeased with your interaction with our dealership. Mr. Johnson was not at fault in this transaction. You requested that we give you a clear nose mask for the car you purchased, after final negotiations were over. He respectfully declined the request but offered you the product at our cost. Our finance manager explained the clear mask is 5 pieces, covering the hood, fenders, and mirrors. You agreed to the price and the package and the paperwork was completed. Following delivery of the vehicle back to you, your brother called Mr. Johnson requesting the front bumper be covered with the clear mask as well. When he went over the paperwork and the disclosure of the “5 piece kit” your brother became agitated and started insulting him, calling him shady and saying he was hiding information. Mr. Johnson requested the conversation be kept professional and requested to speak with you, the actual customer, not your brother to try and work through e situation. However, after your brother lobbied another series of insults, Mr. Johnson hung up the phone. There was nothing “deceptive, unethical, or dangerous” as you stated. At the most, it was a misunderstanding that was completely able to be resolved if your brother had not injected himself in the situation. Now that your brother and other family members have left their own reviews, we respectfully decline to do anything to mend the situation.
Great- hassle free purchase
by Frank on 05/29/2020Chose the car online. I got there and the car was ready for test drive. The negotiations were quick and decisive and the closing was speedy and drama free. What else can you ask for? WJ - great job Mike - thanks for making this so… painless Because of you guys my son got his first dream car. Thank you!Frank - thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We greatly appreciate the kind words. Congrats to your and your son on his first dream car and welcome to the INFINITI OF DENVER family
Service was a Nightmare
by Ex Customer on 12/16/2019STAY AWAY from the Infinity Service Department. They are a nightmare, and mine isn't over. I live in Steamboat Springs and have owned my car for two years, with no problems. Since mid-October, when we had our first snow storm, at the… first sign of snowflakes, the car would begin to lurch and felt like it was loosing power, to the point it would barely move, even while floored. Apparently, what is happening is that the front sensor is malfunctioning and it sees the snowflakes as obstacles and applies the brakes. Kind of a problem in Steamboat where snowy, icy, roads are the norm during winter. Random braking on these kind of roads at 65 miles per hour is clearly not safe. Asked Infinity about it on three separate occasions and finally had it towed in. Infinity Denver made me pay for a rental in Steamboat, even though I asked them to bring me up a loaner, since I needed a 4 wheel drive (no 4-wheel drives were available at the time). The tow truck was coming back empty after delivering my car and it only made sense that they could bring back a 4 wheel drive loaner. They did tell me that I would be reimbursed for the rental, but I later found out that reimbursement takes 4-6 weeks for something that was Infinity's problem. Of course, I didn't feel it was right that I had to bear the expense of carrying this cost on my credit card, but I was in a bind. Plus, Clark, the service contact, didn't seem to want to make an effort to help me out with that, either. In fact, the whole experience seemed like a nuisance to him; from timely following up with me regarding the progress of the repairs, to explaining the repairs that were needed. So much so, that from the time Infinity had the car, countless delays occurred to the extent that a simple repair took 2 weeks to complete. I say it was simple because that is how Clark explained the repair to the tow truck driver when he came to pick it up to get the car back to me. I clearly got the feeling that since I was so far away and was paying for the rental, they just kept pushing off the work that needed to be done to the car, until it was convenient for them. And, even after having the car for all that time, they didn't do the other things that needed doing under the warranty, like fixing the corroded battery terminal, or that I specifically requested, as in checking the engine filter, among other things. More disturbing, I never got any written documentation of what repairs were needed and the cost until my car was delivered back to me (the bill was sitting on the front seat), nor did I get the original parts that were replaced, both of which are required by Colorado law. Clark also suggested certain repairs without offering me any proof that they needed to be done, such as flushing the brakes. In short, I feel like I was being taken advantage of since I lived out of town and it would be difficult to oversee the work. Needless to say, I have no trust in Infinity Denver, or Clark, in particular. After all that aggravation, THEY DIDN'T FIX THE PROBLEM. It has been snowing every day since I got the car back and the car still brakes randomly at the slightest bit of snow. I can't drive it. THE CAR IS A DEATH TRAP. And, to add insult to injury, Infinity Consumer Affairs will not process my rental car reimbursement for 4-6 weeks. How hard is it to cut a check and Fed-Ex it? Luckily, MIKE WARD INFINITY will look at the car and give me a loaner, so I don't have to carry the rental expense. They are so much more helpful than Clark at infinity Denver ever was. I don't know what the problem is with Infinity Denver. A few weeks prior to my car problems, I called the finance department to see about buying out my lease. At that point, I really liked my car and wanted to purchase it. I talked to Daniel and never heard back. It is now clear that Infinity Denver doesn't want any business, either sales or service. Fine by me, since they won't have mine. At least, through all of this, I discovered Mike Ward Infinity. My experience so far is that they actually know how to treat customers and provide good service.We are sincerely sorry for the challenges you have experienced with your QX60. Per INFINITI’s manufacturer warranty, they provide rental car reimbursement if you are without your vehicle and more than 100 miles away from the nearest dealership. As a result of that distance we are not authorized to circumvent the manufacturer’s policy and a loaner car being towed to Steamboat would not be authorized by the factory. It is unfortunate we could not provide a loaner, but we must adhere to INFINITI loaner car policy. We did find a problem with the front sonar sensor in the vehicle and fixed it per the manufactures recommendation. The process involves testing the vehicle, ordering and waiting for the correct parts, and making sure the repair is done correctly. All of this was done at the dealership and it took approximately two weeks. When the vehicle left our dealership, the sensor was working properly, if it has failed again, we obviously will do whatever we can to fix the issue. Clark Hearold has been a service advisor with us for over 19 years and does an exceptional job. However, we understand that there could have been a miscommunication on other repairs and for that we apologize. Our standard is to properly inspect every vehicle, provide a comprehensive estimate, and let the consumer decide what they would like to fix. We would certainly appreciate the opportunity to correct the situation and demonstrate our level of professionalism if given the opportunity.
Horrible experience. They lost a part of my car!!!!
by Denverq70s on 02/17/2019Infiniti of denver lost the tow hook cover to my front bumper. Called several times and service department would not return my calls for a week. Finally service department called me back to check up on how my service went not about my… original call when I told Chris about it he said he would call me back and it's been 2-3 weeks now about a replacement cover with no call. They lost it and will not pay for a new one. It's a $100 piece of square plastic that was lost while the car was in their possession and I got the car back with the front tow hook still installed it was never removed. THEY LOST A PART TO MY CAR and expect me to pay for its replacement. Are you serious? If my car left my possession with 4 tires and a spare and came back to me with no spare cause THEY lost it I'd expect them to replace it but no they expect me to pay for a new one. HORRIBLE experience.Denverq70s, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Perfect
by David on 10/26/2018The service was perfect as I always expect from Infiniti. Always great attitudes and exceptional service.David - We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Infinti key fob
by Jonathan on 10/26/2018Infiniti of Denver is an amazing place to take your Infiniti for maintenance! They did in amazing job programming my after market infinti key fob!Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Service rep is exceptional
by Dan on 10/24/2018I have been a customer of Infiniti of Denver for years. I have always had Clark as my service rep. Clark has always been professional, knowledgeable, friendly and courteous. He is the one reason I continue to be an Infiniti customer.Clark will be excited about your kind words. We think he is pretty special, also. Thank you for trusting INFINITI OF DENVER for all your automotive needs
Best Service Department in Colorado
by Siirola on 10/23/2018The Infiniti of Denver service department is the best of the best. We have now purchased 3 Infiniti's, not just because we feel they are exceptional vehicles, but because if there is a problem we can trust the service department. Chris… Madigan is an absolute pleasure to work with.Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Chris will be excited. Thank you, and have a fantastic day!
What an Amazing Service Department
by Tim on 10/22/2018This is the most amazing Service Department I have ever had the pleasure of servicing my car with. Great Staff that can fix anything on any car. I recommend you bring every car to this service department regardless of make or modelThank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. If you have any further questions, please give us a call. We're always happy to help!
Exceptional Service
by jkdods on 10/20/2018The service was exceptional and the Tech did an excellent job.Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We hope to see you soon!
Great Customer Service
by NA on 10/20/2018The Service department was on spot as always. The Cashier's were courteous and my loaner car was clean. Thank you for making this a memorable experience.Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We hope to be of service to you again in the future.
Service
by Yong on 10/11/2018I had a service performed on my QX50. without an appointment, walked in. greeted immediately and explained what my car need it, done in promised time frame, washed my car!!!Thank you again for taking the time to let us know how we did. We hope you have a great day!
INFINITI QX55
INFINITI QX50
Nissan Armada
Ford Edge
INFINITI OF DENVER is a Colorado-owned, luxury automobile dealership providing sales and service of new INFINITI and pre-owned vehicles. Serving the local community since 1993, INFINITI OF DENVER is dedicated to being “your neighbor down the road.” The owners, sales consultants, service technicians and all staff members bring this caring, personal approach to life through high-quality customer service, convenient hours and location and a steadfast commitment to giving back through hometown philanthropy. INFINITI OF DENVER is also proud to offer unique, premium benefits to its customers, including free INFINITI loaner vehicles, valet pick-up and delivery and 24-hour roadside assistance. INFINITI OF DENVER was the only car dealer awarded the Denver Post's Top Workplaces in 2017. The honor was based off of our employees surveys.
Learn more about INFINITI OF DENVER at www.Infinitiofdenver.com.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Nebraskans - We love love love this. :) Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. Congrats on your new QX60 and we are so happy that you and Heather were excited about the birthday surprise. Hope you enjoyed the cake! We look forward to seeing you in the future and It is customers like you that make our job so rewarding. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
by Amy Smith on 06/10/2024