INFINITI of Denver

STAY AWAY from the Infinity Service Department. They are a nightmare, and mine isn't over. I live in Steamboat Springs and have owned my car for two years, with no problems. Since mid-October, when we had our first snow storm, at the first sign of snowflakes, the car would begin to lurch and felt like it was loosing power, to the point it would barely move, even while floored. Apparently, what is happening is that the front sensor is malfunctioning and it sees the snowflakes as obstacles and applies the brakes. Kind of a problem in Steamboat where snowy, icy, roads are the norm during winter. Random braking on these kind of roads at 65 miles per hour is clearly not safe. Asked Infinity about it on three separate occasions and finally had it towed in. Infinity Denver made me pay for a rental in Steamboat, even though I asked them to bring me up a loaner, since I needed a 4 wheel drive (no 4-wheel drives were available at the time). The tow truck was coming back empty after delivering my car and it only made sense that they could bring back a 4 wheel drive loaner. They did tell me that I would be reimbursed for the rental, but I later found out that reimbursement takes 4-6 weeks for something that was Infinity's problem. Of course, I didn't feel it was right that I had to bear the expense of carrying this cost on my credit card, but I was in a bind. Plus, Clark, the service contact, didn't seem to want to make an effort to help me out with that, either. In fact, the whole experience seemed like a nuisance to him; from timely following up with me regarding the progress of the repairs, to explaining the repairs that were needed. So much so, that from the time Infinity had the car, countless delays occurred to the extent that a simple repair took 2 weeks to complete. I say it was simple because that is how Clark explained the repair to the tow truck driver when he came to pick it up to get the car back to me. I clearly got the feeling that since I was so far away and was paying for the rental, they just kept pushing off the work that needed to be done to the car, until it was convenient for them. And, even after having the car for all that time, they didn't do the other things that needed doing under the warranty, like fixing the corroded battery terminal, or that I specifically requested, as in checking the engine filter, among other things. More disturbing, I never got any written documentation of what repairs were needed and the cost until my car was delivered back to me (the bill was sitting on the front seat), nor did I get the original parts that were replaced, both of which are required by Colorado law. Clark also suggested certain repairs without offering me any proof that they needed to be done, such as flushing the brakes. In short, I feel like I was being taken advantage of since I lived out of town and it would be difficult to oversee the work. Needless to say, I have no trust in Infinity Denver, or Clark, in particular. After all that aggravation, THEY DIDN'T FIX THE PROBLEM. It has been snowing every day since I got the car back and the car still brakes randomly at the slightest bit of snow. I can't drive it. THE CAR IS A DEATH TRAP. And, to add insult to injury, Infinity Consumer Affairs will not process my rental car reimbursement for 4-6 weeks. How hard is it to cut a check and Fed-Ex it? Luckily, MIKE WARD INFINITY will look at the car and give me a loaner, so I don't have to carry the rental expense. They are so much more helpful than Clark at infinity Denver ever was. I don't know what the problem is with Infinity Denver. A few weeks prior to my car problems, I called the finance department to see about buying out my lease. At that point, I really liked my car and wanted to purchase it. I talked to Daniel and never heard back. It is now clear that Infinity Denver doesn't want any business, either sales or service. Fine by me, since they won't have mine. At least, through all of this, I discovered Mike Ward Infinity. My experience so far is that they actually know how to treat customers and provide good service.