Rusnak BMW
Customer Reviews of Rusnak BMW
Review type:
Great experience!
Great Service, Great Price on my 5 Series
by Happy_customer on 10/22/2018These Guys are great. They worked out a deal on a brand new 2019 5 series that was much lower than 2018. Great dealership. I was very happy with the service and the follow up. Definitely this I will refer everyone that I know. Thanks… specially to Chris.Top to tail Excellence
by Teresa on 10/21/2018Brought my amazing BMW in for scheduled service. The car itself is so incredible but the service behind the brand is equally amazing. They are so helpful and schooled on their product and the guidance they offer is helpful and on… target. Highly recommend this dealership- they do not drop the ball.Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. -Al LeMoine., General Manager
BMW 740 SERVICE
by jjj on 10/20/2018Renee is great!Your quick and efficient visit is what we aim for! Thank you for sharing your feedback. - Al LeMoine., General Manager
bmw owner
by Sherry on 10/13/2018The service department here is excellent. My car is always washed and cleaned after a service, the staff are courteous and friendly, car is ready when predicted, easy to make an appt. and they will shuttle you nearby while you wait. Best… service department I have dealt with over the 18 years of having BMWs.We're glad to see you enjoyed your experience with Mike! We look forward to seeing you again in the future. - Al LeMoine., General Manager
Factory recall PVC
by Gil on 10/11/2018What I appreciate most about Renee Norris is her professionalism and competence in handling my service needs for my BMW.Thank you for your positive comments! We look forward to providing this level of service again to you in the future.- Al LeMoine., General Manager
Amazing service
by Courtney on 10/06/2018Rusnak BMW always takes care of me-especially Renee!Brake Fluid change
by k on 10/02/2018Everyone was courteous, professional, and attentive, the service was completed in an hour as promised.It's our pleasure to treat you to a 5 star experience from start to finish! Thank you for choosing Rusnak BMW! - Al LeMoine., General Manager
Great Sevice
by Tom on 09/23/2018updated 09/28/2018Mappsis a great service rep. He is friendly, knowledgeable and had great follow up on a few questions I had. I had not front and back brakes fixed as well as two running lights out. The handled within a day of approval and car is running… well.We appreciate you travelling the distance to allow us to serve you! Thank you for your business! - Al LeMoine., General Manager
Great sales Department
by Mojtaba on 09/24/2018We bought our 2015 BMW328i from the Rusnak BMW through Scott. He was very friendly, professional and honest person. We liked the way he managed the sale and helped us go through the whole process. Rusnak has got lots of cars and amazing… personnel. The place is huge with hundreds of cars. Great selections and amazing prices. We drove all the way down from Visalia (3 hrs drive) to see and purchase the car we were looking for. None of the BMW dealerships in Visalia, Fresno or Bakersfield had that kind of the deal we were looing for. The people, the place and the cars are great. Scott is great guy and very honest and friendly. We saw and drove three cars until my son picked the color and the low miles we were looing for.Thank you for sharing your feedback with our team! We are happy to take care of you. - Al LeMoine., General Manager
Great Dealership
by John on 09/20/2018Rusnak is a great dealership with fantastic people.Thank you for trusting your vehicle to us! We look forward to your next service visit! - Al LeMoine., General Manager
Great experience
by Ellenshaw1 on 09/16/2018Very friendly staff. Transparent practicesBMW Service
by Service on 09/15/2018Different experience this time. While the service and maintenance on my BMW was great there are a couple of issues that make for a few frustrations. Firstly, online bookings - they don't always register at the actual location. Arrived… and my appointment wasn't on their schedule. Apparently this has been happening a lot since they changed their system. Had to wait a little while to see my Adviser 'Art' who is awesome. The Advisers now have to do all of the heavy lifting - there's no reception anymore, there's no car rental assistance and payment is all done thru the Adviser. This does mean that the Advisers are tied up for longer and so you have to wait longer. Not really what I was expecting and the extra wait at both ends of the day added a good hour.Great experience
by Jestersmusic on 09/14/2018I was really impressed with the service department and Zach in particular. We have owned BMW vehicles over the years and i must say not all dealerships are created equal. I will definately be using Rusnak again. Thank you again!Thank you for taking the time to leave us this great 5-star review! -Al LeMoine., General Manager
Airbag Recall
by xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx on 09/13/2018Airbag recall went without a hitch. Loner vehicle was a very desirable ride and second to none as how car dealerships go.Thanks for this amazing review! We really appreciate it. -Al LeMoine., General Manager
Oil/filter change
by dbk on 09/10/2018My car is no longer under warranty so I'm not accustomed to paying for services. Service tech gave me a price for filters but when I told him I had been given a much lower quote over the phone he then honored it.Tara will be thrilled to read this! Thank you for leaving us your honest feedback! -Al LeMoine., General Manager
bmw 238i
by edmond on 09/09/2018very professionalWe are so glad we could be of help! We hope to see you again soon. -Al LeMoine., General Manager
Rusnak Recall Service
by Steve on 09/09/2018Took my BMW 328 in for 2 recall notices. Although the on-line message from BMW stated the dealerships did not have the parts yet, when I called Rusnak about the recalls they said they did have the necessary parts and asked if I wanted to… schedule the service. I scheduled it within a few days to meet my schedule and the service was performed to my satisfaction.I'll be sure to let our staff know about your feedback! Thank you! -Al LeMoine., General Manager
BMW Service
by Rui on 09/06/2018Excellent service and great service rep in Mike PowellWe'll pass along your feedback to Mike! Thank you for the 5-star review. -Al LeMoine., General Manager
Fantastic service advisor in Maps
by Kirit on 09/02/2018Maps is an incredible service advisor at Rusnak BMW. I like taking my Alpina B7 in to him, so that the wonderful crew at Rusnak can take care of my car responsibly.We're proud to take care of you and your vehicle! We hope to assist you again in the future. - Al LeMoine, General Manager
great service
by ramin on 09/01/2018Thank you Tara for your great help.Thank you for taking the time to leave us this great 5-star review! -Al LeMoine., General Manager
Great result
by Tim on 08/25/2018updated 08/30/2018The salesperson was very good. Very knowledge about all the BMW models. I didn't feel pressured to buy a particular car. He knew all the features. I really like the 530.We're proud to take care of you and your vehicle! We hope to assist you again in the future. - Al LeMoine, General Manager
Thanks for taking the time to share this wonderful rating with us! We hope to assist you again in the future. - Al LeMoine., General Manager
by rusnakmgmt2 on 11/07/2018