Rusnak BMW
Today 8:30 AM - 9:00 PM
Customer Reviews of Rusnak BMW
Review type:
Great experience!
by Kelly on 12/21/2023
Had a great experience purchasing my first BMW! Ryan was very quick to respond to my online inquiry and made the purchasing process as pleasant as possible. Would highly recommend this dealership to friends and family.
361 reviews
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Service
by ababababab on 01/04/2016I called in the morning when I experienced an issue. I was told from the person on the phone to bring the car in and that she would set me up with a loaner. I came into the dealership and they had no record of me calling. Apparently, the… dealership is using a call center for appointments. I called the same phone number from the dealership and the person on the other end told me she was sitting in Westlake @ Rusnak which wasn't true (according to the reception desk). I was made to feel like I was lying, even though I wasn't. Once I had to "prove" that the call center was where the mistake lied, the experience became much better for me. I was assigned to Art, he set me up with a rental and got my car fixed. Thanks, Art.We apologize that your experience with the call center was less than you expected We are so glad that Art was able to turn your experience around! Thank you for choosing us, and we appreciate your feedback. - Al LeMoine., General Manager
Best dealer within a 60 mile radius
by Ncort001 on 12/31/2015Their prices, customer service, and quality were much better than any of the other dealers that I visited while I was shopping around for a car. I would recommend them.Leasing a new car at Rusnak
by Cblessing on 12/27/2015My experience was pleasant, fast, easy and no up selling pressure! Darren was helpful and efficient and I recommend him and Matt if you're looking to lease a BMW!Cheryl, We are so happy you had an easy and pleasant experience with us! Darren and Matt are both great, and they will love reading your review! Thank you! - Al LeMoine., General Manager
Great Service at Rusnak
by nattiebee on 12/26/2015Had a wonderful experience at Rusnak BMW. Claude was super helpful, very informed and made the experience a pleasure. HIghly recommend this dealership and Claude. Diana in finance was also knowledgable and friendly.Claude and Diana are great! We are glad you enjoyed your experience with us. Thank you for the great review, and thank you for choosing us! - Al LeMoine., General Manager
Great sales service and selection
by SBgrandmom on 12/14/2015Mark, our salesman was very helpful. He helped my mom try several cars to find the best fit for her and then gave us several options of the model we wanted. He also stayed late until everything was done. I think the BMW finance/paperwork… always takes too long, but the sales service was great.We are happy your mom found the right car for her! Thank you for the review, we will pass it on to Mark! - Al LeMoine., General Manager
First time in
by Winawinawina on 12/04/2015Took my daughters car in for first service. Treated very well, had a great experience.That is great to hear! Thank you for the review! - Al LeMoine., General Manager
Service
by Karen212 on 11/27/2015Everyone was very friendly and helpful. Robert went out of his way to make me happy and give me great service. They exceeded my expectations! Thank you!Holiday Hustle & Bustle
by skaggsgd on 11/27/2015The holidays can be a very stressful time however Rusnak and more importantly my service advisor, Renee were most helpful in getting my service for my i3 conducted in a very timely manner. Sitting down with Renee was like sitting down with… an old friend. She treated me as if we had known each other for ever and kept me updated throughout the day as to the status of my vehicle. I would highly recommend Rusnak BMW to my friends.Diamond In The Rough
by SHMILYBMW4 on 11/09/2015Buying a new car is fun...dealing with most dealerships and sales guys is not fun. Unless you go to Rusnak! In all the years and all the cars I have bought, my experience with both the dealership and Darren was far superior. They were… quick, professional, understanding of MY time constraints. No BS...just wonderful really. It isn't the closest dealership to my house but I had heard good things so I gave it a shot. Regardless of distance, they now have a repeat customer for years to come.Thank you for the WONDERFUL review! We are thankful to have earned your business and very much look forward to working with you again! - Al LeMoine., General Manager
Encore service
by Rosalesrp on 09/19/2015updated 11/09/2015Ver much satisfied with the service provided. People were so courteous and friendly.confirmation of the great customer service
by ramin_z on 09/05/2015updated 10/30/2015I was very satisfied with the quality of service provided. Michael Powell, my service adviser did a great job as always.Great Service Advisor
by DavidCar on 09/10/2015updated 10/29/2015This review is to compliment Art Simcox on his friendly and professional manner as my Service Advisor at Rusnak BMW. Art always acknowledges me by name and quickly understands the reason(s) I am there, for service or repair. He is a true… asset to the Rusnak Service organization.Rusnak BMW Service
by IBwayno on 10/21/2015I couldn't be happier with the service received at Rusnak BMW. Not only did they give me a loaner that's nicer than my car but the pricing was at least as good as my local "European Specialist".That is great to hear! Thank you so much for the kind review. - Al LeMoine., General Manager
Service Of My BMW At Rusnak
by AliAmini on 09/11/2015I receive the best service at Rusnak thanks to Mr. Mike Powell. He is polite, detail oriented, and excellent at what he does. He is the best I have seen at his job. He make you feel like a member of the family and a close friend. Please… give him a raise and reward him for his excellent work.Thank you for the 5-Star Review! Mike is top-notch! I will be sure to pass along this praise to him. - Ken C., General Manager
BMW service
by petepilot on 08/23/2015Bob at Rusnak was efficient and work completed as promisedGreat Service Experience
by sophialqchang on 07/28/2015updated 08/06/2015I had my 2014 X1 towed into Rusnak BMW this morning with a flat tire and no appointment. Bob in the service department was friendly and fast-- he found me the right tire, in stock and gave me a great price. I was in and out within the… hour. Plus they washed my car for me!!Fantastic Customer Service - Huge Selection
by JHerman33 on 07/31/2015My daughter and I were out all day traveling from dealership to dealership, six in all. Rusnak BMW in Westlake, CA was our last stop before heading home. Vanessa Romero was our sales consultant that greeted us. I can not say enough about… Vanessa and Rusnak BMW. They had a huge selection to choose from. Vanessa was very professional. She spent hours with us going over options to get us exactly what we were looking for. The whole process was fantastic. I have purchased many vehicles and this purchase experience at Rusnak stands out as the best yet. Thanks Vanessa. I will refer you to everyone and anyone looking for a BMW.Thank you for the incredible recommendation! I am happy to hear that Vanessa provided you with an exceptional experience. Congratulations on your BMW! We hope you and your family enjoy it for years to come! - Rusnak BMW Management
RUSNAKWestlake
by Sherbet on 07/30/2015I took our BMW to RUSNAKWestlake for service Sophie welcomed us with a beautiful smile and introduced us to Bob Martin one of the service consultants who handled the process to our highest expectation. I will definitely refer him and the… dealership to our friends and familyThank you for the wonderful review! We are glad that your experience was exceptional from start to finish. We look forward to serving you again! - Rusnak BMW Management
New customer very pleased!
by GetFitNow on 07/07/2015updated 07/23/2015Michael Powell was my service advisor & he was friendly, very knowledgeable & speedy. This was my first visit to this dealership since moving from Orange Co. & I am very pleased with the service. Thank you for doing a great job!Mark's 2015
by Mark_Vet on 07/10/2015updated 07/23/2015The service rep was fantastic. I've gone to closer dealers but the service and professionalism is worth the drive (and it's not a trivial distance).Efficient and complete!
by Sharonbn on 07/10/2015updated 07/22/2015Everything needed was handled with the utmost competence. And - they were finished exactly when they said they'd be!
About our dealership
We apologize that your experience with the call center was less than you expected We are so glad that Art was able to turn your experience around! Thank you for choosing us, and we appreciate your feedback. - Al LeMoine., General Manager
by rusnakmgmt2 on 01/15/2016