Mercedes-Benz of Walnut Creek
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Customer Reviews of Mercedes-Benz of Walnut Creek
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CAREFUL at Mercedes Benz Walnut Creek Service
by WilmerA on 05/13/2019The attentiveness to the customer is lost once the vehicle is checked-in for service. Delays in ordering/receiving parts, work-arounds, and manipulation …all to benefit the service department organization financially -while hoping customers… won’t be too upset with the delays or notice the difference in the lower-quality of the repair. Hopefully my feedback will be used to ensure future customers at Mercedes Benz of Walnut Creek service department will have that “World Class Customer Experience” -that I never received.Did Not Correct Original Issue
by randbottom on 04/06/2018I originally brought my 09 CLS63 AMG to Walnut Creek Mercedes to have them look at and repair my power steering howling noise. Left it for the day, by end of day received a call from my service advisor Walter, that they were still… troubleshooting the power steering noise, but that my valve covers were leaking bad and in need of immediate repair. I advised them to move forward with the valve cover repair and advise on the power steering. I received a call form Walter that his technician had broken a plastic part, that they needed to replace but that the problem with my power steering noise was a crack in the water temp housing, and the leak onto the power steering belt and pump were what was causing the noise, and that I needed to have the cracked housing replaced and this should correct this original issue. I advised him to move forward with the repair. They kept my car for a week. When I picked it up, I was advised that there is still noise with the power steering but that it would go away. I have driven the car for an additional week now and the same noise I took it to be repaired for, is still there. I feel the Walnut Creek Mercedes did a poor job in repairing my original issue (did nothing), and corrected something that was wrong (valve cover gaskets), and put me on the line for a part that the technician broke (water temp housing), since it has a plastic piece, and I assume that if I did have a leak like that I could not have made it to the dealer without the car overheating. In either case, I feel that Walnut Creek Mercedes did not repair my car for what I took it in for, and to have me leave with it making the noise it does really shows poorly on their attention to expertise in servicing their brand. I have friends that have the same CLS and their cars do not make this noise, and when I bought it, mine did not make this noise. I am reminded and recommended by Mercedes to have my car serviced with the dealership as they know my car and will ensure the proper care of it as their teams are certified for Mercedes, and only use Genuine OE parts. I am an unhappy customer, and don't really want to drive my car with the noise it is making. Bottom Line.... Poor Service on behalf of Mercedes Benz of Walnut Creek on repairing my car.We are sorry that you had a bad experience with us. Please reach out to the store if you would like to discuss this in more detail.
Exceptional service
by Jorge_I on 07/17/2016I wish to acknowledge the exceptional service that I received at Mercedes-Benz of Walnut Creek through our service liaison, Bryan Pineda. Our new vehicle was delivered with one rear door that was slightly misaligned. As soon as I brought… it to Bryan's attention, he immediately recognized the particular issue; and the problem was resolved perfectly. In addition, I had other requests related to the custom film protection that was recently applied to the vehicle (by a third party), specifically, that the car not be washed, etc. Moreover, as a result of AMG badging removed during the film application process, Bryan gladly assisted with (re-)application of new badging (ordered through the dealership). Furthermore, on a previous service visit, Bryan assisted us in connection with the application of an additional light (an illuminated element applied to the front grill) and a minor touch-up paint job on the rear spoiler -- both of which were handled expertly. Lastly, as the new owner of a unique vehicle that was not produced in high volume, I was initially apprehensive about bringing my car to a service department with which I was not familiar. These last two service visits have helped to allay my apprehensions. I hope to continue this positive service relationship at Mercedes-Benz of Walnut Creek.Great services, clean facilities, very nice staff
by Josefino on 07/04/2016Aside from having a nice facility, My service advisor Sal Maldonado is commendable.Shine bright like a diamond!
by Jacqueline26 on 07/01/2016I purchased my first Mercedes in February and could not be happier. I wanted to get it detailed to preserve the pain and I went to Sal to help schedule it. He was professional, approachable and scheduled the detail only a couple days out. I… was very pleased with the detail of my car. I would highly recommend that you pay a visit to the Mercedes Benz of Walnut Creek!Perma_Plate work on CPO C-Class
by BenzDriver52 on 06/25/2016From the negotiation of price through the scheduling of the work appointment and the drop-off and delivery of the vehicle after, the whole process was easy and customer-friendly. We tend to keep and drive our Mercedes automobiles for a… long time, so protecting the exterior and interior are important. (I also loved the opportunity to drive a beautiful E-Class loaner!)Great service
by Desmondcwc on 06/24/2016Walnut creek Benz has the best service ever ! I have been coming here for so many years and this place have not turn me downGreat service
by Brod925 on 06/24/2016Excellent customer service. Sal, thanks for your help as well as knowledge on Mercedes vehicles.E350 - 2014
by JerryHunt on 06/22/2016My experience with trading in my E550 and purchasing an E350 certified pre-owned car was fantastic. The transaction was simple and the members of your tear were all outstanding. Steve Schlep and Steven Austin managed the easy purchase each… step of the way making my buying experience very simple. Thank you!No Appointment No Problem
by mszamora on 05/19/2016Most people will tell you not to take your car to the dealership. Most people will tell you that you'll waste your money. Mercedes of Walnut Creek is not like most dealerships. They are the exception to the rule. John Ford is a very… humble service advisor. With every compliment received, he gives 3 more back to his team. He is an honest person, and I am so happy to have become part of his clientele. My check engine light turned on, and it was not the ideal situation. I brought the car over right away. I noticed that John didn't have any appointments until Monday, so I was worried I would be without a car. John and the team worked their magic and my car was ready to go the same day. Oh and the cashier appointment setters were so friendly and helpful, espcially Donnie/Dawnie? Sorry I mispelled your name, thank you for all of your work. Thanks Mercedes Benz of Walnut Creek.service and understanding of the issues and follow up
by neveragain75 on 05/13/2016In 2 and 1/2 years the number off days my 2014 S550 has been in the shop for repairs is absurd. The time to complete simple repairs like get new tires after 3 blow outs/tire delamination's over just 40,000 miles which were really caused by… poor alignment issues is crazy. I can also never reach anyone in service, so if you get a Mercedes buy two in order to have one as a back up when the other is ion the shop regularly. Owned many and will never but another.Trent, thank you for bringing this to our attention. This is not consistent with the quality of service we pride ourselves on at Mercedes-Benz of Walnut Creek. We would like to talk to you directly regarding your experience at our dealership. Please contact Kara Roberts at 925-949-2105. We hope this does not keep you away from our store in the future and we would love an opportunity to earn back your trust.
Michael Hendry = The best service advisor ever!
by Jchrishoyt on 05/10/2016Michael continues to go over and above at a level of consistency that is rarely seen. No one is perfect, and there are some days when the fates conspire and nothing seems to go right...but what I admire is Michael's accountability, his… transparency and his efforts towards "doing the right thing." I measure a person by how they handle difficult situations and it always seems that Mr. Hendry operates with a mentality of "exceeding expectations." Keep up the great work, Michael.2015 CLA 250 Service
by Mannymo on 04/27/2016I had my 2015 Mercedes CLA 250 serviced (2d) at Mercedes Benz of Walnut Creek, CA. From scheduling, arrival, and picking up my vehicles the service team was very courteous, informative and professional. Our service agent Michael Garde is… always on point with our needs and we can not be any more than happy with the service we receive.Very satisfied
by Emerito50 on 04/06/2016updated 04/26/2016Very satisfied with the work they did specially with the breaks and selected a good brand of tire. They made sure they clean the car before they gave me the key.Great Services
by Apasquini on 04/26/2016Everyone was so friendly. They were very knowledgable toosuspension check
by Erwinmsc on 04/23/2016I had been told by a car repair place that I needed repair to my shocks and struts. I come to the dealership for another opinion and they told me everything was fine. I appreciated their assessment and am not returning to the car repair… placed.B5 Check-up for my 2012 350 GLK Mercedes
by Patricia64 on 04/22/2016The team at the Mercedes dealership in Walnut Creek is the BEST. This was my 40,000 (4 year) check-up even though I only had 21,644 miles on my car. Michael explained what I needed to have done to my car (brake pads in front) and new… tires and gave me an estimate on how much it will cost when I bring it in the next time. Thanks for the great customer service!Pre-trip maintenance service
by ejcls63 on 04/20/2016I dropped off my car to have an inspection and service done before my upcoming out-of-state trip. They done everything that I asked plus more to ensure my car is ready for the trip including a complimentary car wash....outstanding job and… service!Great services without any attitudes
by 1GoldieLane on 04/05/2016I live in Oakland, but come over to Walnut Creek to get my cars serviced because the staff are terrific and professional. The facility is clean, and most importantly, they do not waste my time. I feel valued and appreciated. I love that… Michael H. always took the time to explain what services were performed and made sure that I was taken care of. I definitely recommend working with Michael H. if he is available.Another great experience
by WCFoodie on 03/21/2016updated 04/04/2016Thanks to my service advisor, John Ford, I had another painless service experience at MB of Walnut Creek. My car was ready when promised and also nicely washed when I picked it up.Thanks
by Gallagher2 on 04/03/2016Thanks to Dee and Mike Henry. JC thanks for the ride and teaching me the short cut. You guys keep smiling. Best, Dan
Mercedes-Benz GLC-Class
Mercedes-Benz EQB
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
About our dealership
Wilmer, I am so sorry to hear that your experience with our service department was less than exceptional. Your satisfaction is always our top priority I would like to discuss this with you in more detail and ask that you give me a call directly at 972-680-4653. Thank you and have a great day. Jason Viscarra General Manager
by Mercedes Benz of Walnut Creek on 05/19/2019