Mercedes-Benz of Walnut Creek
Dealership Service Review
Most people will tell you not to take your car to the dealership. Most people will tell you that you'll waste your money. Mercedes of Walnut Creek is not like most dealerships. They are the exception to the rule. John Ford is a very humble service advisor. With every compliment received, he gives 3 more back to his team. He is an honest person, and I am so happy to have become part of his clientele. My check engine light turned on, and it was not the ideal situation. I brought the car over right away. I noticed that John didn't have any appointments until Monday, so I was worried I would be without a car. John and the team worked their magic and my car was ready to go the same day. Oh and the cashier appointment setters were so friendly and helpful, espcially Donnie/Dawnie? Sorry I mispelled your name, thank you for all of your work. Thanks Mercedes Benz of Walnut Creek.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes