AutoNation Hyundai Valencia
Customer Reviews of AutoNation Hyundai Valencia
Review type:
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Graphic design
by Kapo5555 on 07/28/2024“From the moment I walked in, Tamer Nouredin , warmly and took the time to understand my needs. They showed me several options that fit my criteria perfectly.”Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor experience at auto nation
by Butler! on 03/18/2024I am writing to express my extreme dissatisfaction with the recent vehicle purchase experience at your dealership. My encounter with your sales representative, Eli, was nothing short of frustrating and disappointing, ranking among the worst… experiences I've had in purchasing a car. Firstly, I was assured by Eli that the vehicle was ready for pickup, only to arrive at the dealership and endure a wait of over 7 hours before any progress was made. Throughout this time, Eli exhibited a lack of knowledge about the vehicle beyond superficial remarks about its appearance. Furthermore, upon finally completing the necessary maintenance, I was ushered into Neftali's office where I felt pressured and rushed into purchasing a warranty plan. Despite my attempts to carefully review the terms, the finance manager persistently pushed for its addition, citing the late hour as a reason to expedite the process. The lack of communication and coordination between the dealership management, namely Vivek and Neftali, further exacerbated the situation. Despite my repeated attempts, I have been unable to have the warranty removed, forcing me to escalate the matter. As a seasoned car buyer, I can confidently state that this experience has left me deeply dissatisfied, and I am compelled to share my sentiments. Regrettably, I must inform you that I will not be considering future purchases from your establishment due to this ordeal.Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (661) 485-1829 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Thilina Abeywickrama
by Cesar Romo on 02/19/2024Thilina has excellent customer service skills. He was patient and answer all may questions not only during the vehicle purchasing process but after the new car was purchased with all the operating and technology features.Hello Cesar, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Danny
by Danny8008 on 02/06/2024My time there was great. My sale guy, Edmund was so helpful and respectful. I felt very comfortable speaking to them. I was nervous in the beginning due to English is my secondary language, they understood and they redirected my nervousness… to smiles and that calm my anxiety down. Thank you for the memoryable meeting.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Valencia. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought my leased vehicle
by Ibcooper on 01/18/2024Nick made everything so easy! Gave me the best service and made sure I was taken care of.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mostly Outstanding
by Jesse Fargo on 01/05/2024Our sales associate was professional and knowledgeable. He answered all our questions from our point of view, not his. But there was one problem that I believe could have been easily fixed. One the day we came in to actually buy the car and… sign the lease papers, we had to wait for several hours. Obviously, they were busy, which is fine. But we live in town, and we suggested that we could have gone back home until they were ready to deal with us.Hi Jesse, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (661) 485-1829. We'd appreciate the chance to make your experience a positive one.
Recall Appointment
by Gen Parker on 12/07/2023I had a great experience- Matt W. was extraordinarily helpful and answered all my questions, including those not relevant to the appointment that was scheduled.Hi Gen, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Valencia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Long wait times
by Memocuau on 12/07/2023Dealership is very busy which explains long wait times. 3-4 hours for a simple oil change. However the payment process should not take an hour. I had to request the service department swip my card and worry about the paperwork later.… The service provided may be quality work but spending half the day for simple work is too long. Next time Jiffy Lube?Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (661) 485-1829 to speak to our manager directly.
Worst dealership service experience I have ever had
by Frankie on 12/01/2023I had an appointment for my vehicle to be looked at, due to some issues I was having with the parking brake, on Tuesday 11/21. First of all, my car was not even looked at until the next day. When I asked why, I was given multiple excuses,… ranging from they had a "meeting with corporate" that day so they got backed up and that making an appointment is actually meaningless (literally! more on that in a moment). I was annoyed, especially because with the holiday that week I knew it would be even longer for me to get my car back. On Wednesday 11/22 I was told what the issue was, and that they ordered the part they would need and that it should come in on Saturday. I was also given a rental car on the dealership's dime which was nice, but definitely not above and beyond. Loaner vehicles are a pretty standard practice, and I had initially been told there would be a "one month wait" for a loaner (what?). So I was appreciative of the rental. On Monday 11/27 I inquired about the status because I had not heard anything over the weekend. I was told the part was expected to arrive the next day. I was annoyed and asked for an ETA on when the repair would be done and I could come pick up my car, and was given a confusing response that implied it should be done Tuesday or Wednesday. On Tuesday 11/28 I was sent a text confirming that the part had arrived, and that the service tech I was dealing with would reach out on Thursday because they were going to be out of the office on Wednesday. So, to clarify—my vehicle was dropped off at a scheduled appointment on the morning of 11/21, but was not even diagnosed until 11/22. I was told the part I needed would arrive on 11/25 but it did not arrive until 11/28. And that I would get an "update" on 11/30. On Wednesday 11/29 I called the dealership because I wanted a bit more insight on what was taking so long, especially now that they had the part they needed. I got the runaround and every excuse under the sun, including that "when you make an appointment you're not reserving that time for your car to be seen, you're bringing it in at that time to be put in the queue". That is absolutely not what making an appointment is, and I have NEVER experienced that anywhere else. I was furious at this point. Fortunately, I was able to get my vehicle back on Thursday 11/30. The specific repairs I needed were, thankfully, covered under warranty. I will be finding a new location to take my vehicle to, even in emergencies, because this was the most appalling service appointment I have ever experienced at a dealership. I should also mention that at multiple points when I was on the phone with this location and explicitly asked to speak to whoever was in charge, who I assume to be the man that sits in the office to the left when you walk into the service center, I was simply directed back to the service tech I was already corresponding with. I suspect that THAT dude is the problem, and that poor leadership is why this location is so terrible. The individual service techs that I have dealt with here, Jonathan before and Krista this time, were actually great and probably doing the best they could under the reign of ridiculously incompetent management.Hi Frankie, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (661) 485-1829 -- we hope to hear from you soon.
Bad service
by Richard on 11/28/2023Took my vehicle in at 7am, my car sat all day. I had to call later to see what was going on. I was told it hadn’t even been touched because a mechanic didn’t come in. Car had to stay overnight. The following day it sat all day aswell, never… received a call to tell me it was ready. I had to call again to see what the status was with my vehicle. I should’ve received some some sort of discount for the bad service and inconvenience !Hi Richard, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 485-1829. We hope to hear from you.
Covered service thoroughly
by Danaeklund on 11/17/2023Jonathan covered all points of inspection thoroughly, which is much appreciated.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great
by nm11t531 on 11/16/2023Had a fast service for oil change and tire rotation Matthew was greatHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
2022 Hyundai Tucson PHEV
by Porazik on 10/27/202335 k service, Kevin service technician, fast, courteous, professionalHi, we are pleased to hear you had such a positive experience with us, thank you, and have a fantastic day!
Jonathan Hughes is amazing
by Gelinda on 10/26/2023I was lucky that I met Jonathan Hughes when I went there to get my car services. He's so happy to helped me and I dint get a problem getting my schedule done. Thanks JonathanHi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Hyundai Santa Fe Sel service
by hmcsusmc75 on 10/18/2023Had 97500 service and fog light bulbs replaced on Saturday, October 14th. Recieved excellent service from Kevin (Service Consultant) and all work was performed professionallyHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Recall appt
by Jessechloe on 10/16/2023Two tech things were recalled on my Ioniq 5 so I made an appt, lots of time slots and able to get me in quickly. My intake person was Kevin, very sweet and helpful and let me know a few maintenance updates I could also do while the car was… there. I bought my car in van nuys and had my first service there, then took it to Santa Clarita for the next one so my timing alerts are off somehow and I either come in early or late for my complimentary tire rotation. Kevin helped me figure out how to manage it and then called me an Uber (complimentary except for tip, which was a little odd, tip is part of the payment these days but whatever ) so I could wait the 5 hours at homeHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Valencia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding customer service
by Michael on 10/04/2023My service representative Kevin Hanson of AutoNation Hyundai Valencia was outstanding, knowledgeable with first class customer service skills. He explained everything to me up front. He called a ride for me and had a car pick me up at my… house when my truck was ready. When I got to the office my Santa Cruze (awesome truck) was waiting for me, Kevin explained everything they did to service my truck. No surprises I was so impressed, good customer service is an understatement. Thank you, Kevin, Auto Nation and Hyundai you are five stars in my book.Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Feedback for the Hyundai service provided
by Danil K on 10/03/2023The experience was great overall. The discussion with the manager went quickly and nicely. I had a nice place to stay and waited until my car went through all the purchased services. The only negative thing was that had to wait longer than… I was told. Instead of the promised 2:30 hours, I waited for more than 4 hours resulting in me being late for work, and the price for oil change was a bit high compared to other places I know.Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 485-1829 to discuss what we can do to help.
Wayne Gaudet
by Wayne 44 on 09/30/2023I was looking for a car with good gas mileage and a used Ioniq or Elantra were my car of choice. I end up at AutoNation Hyundai Valencia and hooked up with salesmen Nick and Andrew. There were no used cars to look at so i checked out the… new Elantra and didn't really like it. Nick and Andrew asked what my budget was and suggested I take a look at the Sonata SEL. I really liked the car and after some negotiating we made a deal and I purchased a 2023 Sonata SEL. The car buying experience at AutoNation Hyundai Valencia was quick, enjoyable and no pressure. I highly recommend this car, dealership and salesmen Nick and Andrew.Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Owner of vehicle
by GOLFN8R on 09/29/2023Initial attempt to contact service department by phone was stressful. After physically visiting the service location in Santa Clarita, I was told that the phone service is routed through Las Vegas. Matt was helpful in taking care of getting… the service issues that I needed.Hi, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Theo is the Real Deal
by Lyle R on 09/28/2023Ultra Low Sales Pressure. My sales guy Theo was very responsive to my questions and needs. Even after the sale was made, he followed up multiple times to make sure everything was good. On the finance and closing side, a very efficient… process.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hyundai IONIQ 5
Hyundai Santa Fe
Hyundai Tucson
Hyundai Palisade
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 07/30/2024