Customer Reviews of AutoNation Honda Valencia
Keeping an old Honda running like new.
byon 04/17/2024
2013 Accord nearing 180K miles. Doing the maintenance on schedule keeps car running great. Prompt and courteous service. Never pushed to do any unnecessary repairs, just the priorities as they come up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/05/2024
Great service as always. Will continue to bring my CRV for maintenance for years to come. Thanks!
I'm disappointed!
byon 03/28/2024
On March 20 at 2:30pm, I went to Autonation HONDA for my oil change service. Everything went well and the service coordinator, Isaah was prompt, courteous and professionally friendly. After about an hour, my car was ready. I drove the car home and everything seemed ok. I hardly drive so most of the time, the car is parked in the garage. Monday, I left to do errands and smelled oil inside the car. Wednesday, my husband and I drove to do errands and he too, smelled the oil. We checked the pavement where the car was parked, NO oil leaks! My husband opened th hood and there was the problem!!! The oil cap was not placed and oil spilled around the oil container. The cap was just sitting on the side of the car. We checked the oil Guage and true enough, oil decreased by a substantial amount. This was only my 3rd time to visit the service department. All the other 2 occasions were very satisfactory! I I'll call the service department today, Thursday, March 28, to express my disappointment during my last visit. I hope this never happens again! In the future, the Service Coordinator should probably check the vehicle first before releasing it to the customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2 Comments
Great service
byon 02/01/2024
I have taken my car here twice since moving to Valencia. I have had a good experience both times. The service advisers are very nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
byon 01/31/2024
My car service at Autonation was exceptional thanks to Andres Maravilla making the check in process and overall experience pleasant and easy. I did not feel taken advantage of like other car dealerships, Andres was straight to the point and honest. Will be bringing back my car for services in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honest and careful repair work.
byon 12/02/2023
Careful inspection with pictures to show exactly what the issues are. No charge if parts aren't available to carry out the repair. Full explanation of why certain adjustments (valves in our case) and parts are needed before the suggested time if the vehicle has heavier than normal use, which was our case. Explanation of why genuine Honda suggested parts are best and longer lasting. We had another shop change our spark plugs for instance and they were worn out and causing misfires at 1/2 the recommended change time. In this market of lower priced aftermarket parts, it may be no bargain at all and is best to stick with Honda parts.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 12/01/2023
Excellent service from beginning to end. Appreciate the detailed photos of issues caught during inspection. Also like that the car was returned washed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change service
byon 11/30/2023
Professional staff.Always have my car serviced in Honda Valencia and always very satisfied with their service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Me
byon 11/30/2023
Plus service. Very attentive and provided my concerns
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service Always!
byon 11/24/2023
Honda Auto Nation Valencia provides such great service and customer service every time I have taken my vehicle. I especially want to thank Thomas. He went above and beyond to make sure to provide a ride back home for me after dropping off my vehicle there. He provided a detailed diagnostic with pictures and descriptions which made it easier to know exactly what was wrong with it. He was also honest and upfront from the start. Thank you Thomas! Keep up the great job everyone! You all are very much appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sevice was needed
byon 11/20/2023
Great, and easy service on a manufacturer displacement on my 2023 Honda Civic tailgate. The part was misaligned and they did not let it leave the dealership without it being fixed. They were very fast and communicative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/13/2023
Went in for an oil change. Got a call saying that my front brake pads were so low it was metal on metal. I told them go ahead and change them, then got another call back and was told my rotors were bad as well. After hearing the price I told them don’t change anything. I wanted to get 2nd opinion. He told me not to drive the car home and that I should have it towed. Took it to another Honda dealership and they told me I have 50% of my brake pads left and that the rotors were fine. They even showed me my brake pads and let me take photos of them as proof. I will not be going back to Honda Autonation of Valencia.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great service!
byon 11/09/2023
I’ve always taken my car to Auto Nation Honda in Valencia. I have never been disappointed with any of my services .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
my review
byon 11/06/2023
Great communication skills of service advisors
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for Mazda CX 5 on Oct. 31, 2023
byon 11/01/2023
Our experience was perfect. We dropped the car off in just a few minutes because our service tech, Nick Daly, was waiting and prepared for us. He told us the service would most likely take all day, but said he would stay in touch. He kept his word by contacting us around 4:00 to report service was complete, but sealant that was applied would do better if it sat for a while longer. We opted to pick up car in am. Again, Nick was expecting us and delivered our clean and repaired car to us in just a few minutes. Very impressed with service and would highly recommend Nick and AutoNation Honda Valencia.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible service by Curtis
byon 10/16/2023
No coffee lid, clean restroom. Horrible experience by a guy named Curtis
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review
byon 10/11/2023
Had nice, quick, straightforward experience. Came for the oil change and few checkups. My tire was deflating often, they fixed it with no charge. Told me what else is close to having to be replaced in the next year or so, so I can plan. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy wife, happy life!
byon 10/11/2023
I usually take my wife's Acura TLX to the Acura dealership for service, however they did not have appointments available when I was available. I remembered they use Honda parts so I went to the Honda service center to get an oil change, tire rotation and an alignment. Best decision! They accepted walk-ins! Price was great and the service of the reps was unmatched! Hats off to them! I will definitely be going back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Service
byon 10/10/2023
Honda Valencia is a great and trustworthy dealership. I always have a good experience there and don't feel pressured into anything.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda Civic Service
byon 10/10/2023
They serviced my Honda quickly and efficiently while providing exceptional service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/10/2023
I didn’t like spending the money but they were all nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments