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AutoNation Honda Valencia


23551 Magic Mountain Pkwy, Valencia, CA 91355 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (21) No (1)
Service Rating
Recommend:
Yes (41) No (3)
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Dealership Service Review

3 out of 5 starsservice Rating
I'm disappointed!
Written by Bernadette on 03/28/2024

On March 20 at 2:30pm, I went to Autonation HONDA for my oil change service. Everything went well and the service coordinator, Isaah was prompt, courteous and professionally friendly. After about an hour, my car was ready. I drove the car home and everything seemed ok. I hardly drive so most of the time, the car is parked in the garage. Monday, I left to do errands and smelled oil inside the car. Wednesday, my husband and I drove to do errands and he too, smelled the oil. We checked the pavement where the car was parked, NO oil leaks! My husband opened th hood and there was the problem!!! The oil cap was not placed and oil spilled around the oil container. The cap was just sitting on the side of the car. We checked the oil Guage and true enough, oil decreased by a substantial amount. This was only my 3rd time to visit the service department. All the other 2 occasions were very satisfactory! I I'll call the service department today, Thursday, March 28, to express my disappointment during my last visit. I hope this never happens again! In the future, the Service Coordinator should probably check the vehicle first before releasing it to the customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Bernadette Wilson on 03/29/2024
Service Rep Andres, is a gem! I went to Autonation HONDA on March 28, at 11:00am to complain about the negligence on my 2023 Honda HRV. Andres helped me and took care of the problem right away. He ordered to repeat the complete oil change, cleaned the oil splatter caused by the uncovered oil pan, car wash, and topped my gas. My car was ready in an hour and Andres went to check that everything is ok. Just to add, my awesome Sales Rep Henry, also came & talked to the Service staff about the unfortunate incident. Now, I am very much satisfied with the service! I am writing this as an addendum to my first review. I recommend Autonation HONDA in Valencia.
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Sandy Karon on 03/29/2024
Dealer Response
Hi Bernadette, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (661) 200-9110 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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