AutoNation Honda Valencia
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Dealership Service Review
service Rating
Oil change
Written byon 11/13/2023
Went in for an oil change. Got a call saying that my front brake pads were so low it was metal on metal. I told them go ahead and change them, then got another call back and was told my rotors were bad as well. After hearing the price I told them don’t change anything. I wanted to get 2nd opinion. He told me not to drive the car home and that I should have it towed. Took it to another Honda dealership and they told me I have 50% of my brake pads left and that the rotors were fine. They even showed me my brake pads and let me take photos of them as proof. I will not be going back to Honda Autonation of Valencia.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Gabi Porter on 11/15/2023
Dealer Response
Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (661) 200-9110. We would appreciate the chance to turn your experience around.
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