Customer Reviews of AutoNation Ford Valencia
Review type:
Amazing customer service
General Service
by PonyLuvr on 06/09/2023Always an easy appointment to make and friendly knowledgable staff.Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2019 MINI Cooper Hardtop
by AlexSanJuan on 06/08/2023The sales team at AutoNation Ford Valencia is awesome! Salesman Lance Chavez and CFS Manager James Threw were very professional. My overall experience at this dealership was top notch. I highly recommend buying your next car with them!Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Valencia and we hope to be of service again in the future.
Ford Escape 2018
by Rafulbri on 06/06/2023We were 2 seniors walk in clients. We were met by a salesman who was courteous and showed us used cars. However, when we were back in office He said another staff will help us as he has a client that walk in. Dont know if they had… appointment or they look more.profitable than us. The 2nd sales person was more approachable. He was kind of not rushing us and willing to explain. Then the.finance mgr run the.numbers.and. offered us add.ons like service Insurance in case our car breaks down which I was hesitant to get gap insurance because of our limited income.but still end up buying it just so we can go home as it took us 4 hrs to finish, we were hungry. I came back next day so they can show me how to use all the technologies in the car as we are oldies. First salesman showed me some but he was rushing too. Seniors like us are slow and take time to remember.details and instructions. Anyway I love my car, I feel its is a little.overpriced beyond my budget with the added gap insurance etc. But I hope I geta better deal with service.next timeHello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 382-4700 to discuss what we can do to help.
Got my dream Car
by Arijaylene on 06/05/2023Angie Hernandez over at AutoNation Valencia took care of me,an I am Over satisfied with how easy and helpful she was. Not only did she listen to my concerns she went above and beyond! I definitely recommend this dealership. Thank you Angie… for an amazing experience. I love my new car.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. We appreciate your recommendation of AutoNation Ford Valencia and we hope to be of service again in the future.
Car Service
by Jprabhu on 05/26/2023I had an odd audio problem with my Fort Raptor and Morgan and the service team spent a lot of time trying to figure it out. Hopefully the fix worked.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Elisa Julia on 05/23/2023When I’ve arrived to the service without appointment he was so amazing helpful to find out the trouble with my car , in a few minutes he saw the issue with my tires, explained the best solution for my problem .Hi Elisa , thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Platinum Service!
by Goldbaumer on 05/23/2023Veronika is professional and treated me the way I want to be treated when I go into any business. Because of Fords service department I will always buy my new car from that sales department.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr.Greg Lay
by What’s this on 05/17/2023Easy, fast and professional !!!Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Ford Explorer Purchase
by saundravox on 05/16/2023This was one of the easiest car purchases I've experienced. Test drove the suv I wanted on Wednesday and let our sales person Mr. Baig know we will be back on Friday to purchase it. We arrived at 6:45 and drove off with our new suv by 9:30.… Mr. Baig was very informative and helpful. I recommend AutoNation Ford Valencia for any car purchase.Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Quick and Thorough
by Stephen59 on 05/05/2023My service representative, Morgan, knew what my truck needed and took care of it with efficiency. Ford keeps an accurate and easy to read log of your vehicles maintenance history. They don’t inflate service needs.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Sale
by Falcons on 05/04/2023Had another great experience. This the second car I’ve bought from Valencia Ford in the last year. Lance and Manny were very helpful! Look forward to working with people from there for years to come!!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Valencia! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service Experience!
by Rotwein on 05/04/2023We have had our Fords serviced at Auto Nation for several years now and Greg Speer is a great service advisor. Easy drop off, pick up and car was ready before promised.Hi Rotwein, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Valencia! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on my 2023 Ford Raptor
by 2023 Raptor on 05/01/2023The process was easy Mike was great very helpful thank youHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service writer
by Dave-OS on 04/27/2023Morgan took exceptional care of me and my truck. I felt like a valued customer.Hello Dave, We are pleased to hear you had such a positive experience with us, Michael! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The best around
by Abraham on 04/25/2023Went to get my car serviced and by far best experience I have had at a dealership always willing to go above and beyond for there clients. Hands down best customer service experience I have ever had at any dealer ship.Hi Abraham, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Ionique 5 Limited
by EVbuyer on 04/25/2023The experience started out subpar. However as soon as Andrew, a sales rep, referred me to the manager Paul it was smooth sailing. Paul is an exceptional manager and deal closer. Suffice to say he provided the best deal possible for this EV… which is in high demand. The vehicle is priced $5,000 above market price at dealers less than 15 miles away. At the Valencia Hyundai location, Paul gave us a great deal at lightening speed time. Literally, Paul sent me the photos of the Limited trim with the interior still taped up. The car was fresh off the towing bed. We closed the deal probably within 48 hours after meeting each other. I highly recommend you go to Andrew for the sales experience. He did a great job walking us through the exceptional features of this Hyundai trim. I actually enjoyed the test drive and he's just a guy that makes you feel very comfortable and like you've known him for a long time. If you have any issues with any salesman at your initial contact with this dealership, I highly suggest that you don't give up and reach out to either Andrew or Paul. It's already stressful going to dealerships but in this case it paid off for us. We spent less than an hour inside the dealership. The finance rep was awesome and made the transaction exciting and smooth at the end. No hidden costs or fees. No trying to sell you on extras. These guys are legitimate. So far the best experience I've had purchasing a car especially a brand new car of the year.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by Kejhang on 04/25/2023The AutoNation Ford Valencia service center is excellent. I scheduled my ranger to get an oil change, on a Saturday not only did they finished really fast, also washed my ranger off, it was really dirty. Veronica is an excellent service… advisor. Very helpful and nice. 5 stars for this service team! What a great experience!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aviator window wouldn’t roll up
by Aviator Dude on 04/25/2023Service gal was very pleasant and professionalHi Aviator, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great customer service
by Ronyork on 04/24/2023Great communication , organized and super reliable. Thank you Samuel !!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Service and belt replacement
by Jason 007 on 04/23/2023Great service! Very nice service advisor. Work completed on same day. Highly recommended Ford of Valencia.Hi Jason, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Thanks for the recommendation, and have an amazing day!
Service
by ScreenName?? on 04/21/2023Edmund did a good job of taking over my service when the original service representative mysteriously left upon my arrival.Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (661) 382-4700. We'd appreciate the chance to make your experience a positive one.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Luis, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 08/04/2024