Customer Reviews of AutoNation Ford Valencia
Review type:
Amazing customer service
Vehicle Service
by PamelaH on 04/20/2023Greg, my service advisor, was great. It was a very busy morning in the office and he provided me with excellent and professional service.Hello Pamelah, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Valencia! If you ever need help, just give us a call. Happy motoring!
Disappointed
by PJVRaptor on 04/09/2023Bought a used 2019 raptor with around 46,000 miles. The buying process was easy but the service left me disappointed. It was advertised as Certified Used but less than 400 miles it was leaking coolant and made a rattling noise. Took it to… the dealer and they had to fix the water pump, cam phasers and they told me that it needed an alignment. The warranty covered the pump and cam phasers but I had to pay for the alignment. Then right after I got it back from the service , the my Key activated and wouldn’t let me drive it over 80 or turn up the music and got rid of all the driving modes. I had to purchase another Key since the dealer only gave me one and the good thing was that the Ford in Tustin covered the labor but I still had to pay another $400 for the key and $150 for the alignment. It was frustrating as It was labeled certified and had these problems immediately and having to dish out more money when I had just purchased a $70,000 truck. But the part that frustrated me the most was when I called the dealer that sold it (Valencia AutoNation Ford) to talk to someone about what happened , they never got back to me and just blew me off. I called Thursday morning right when they opened at 9am and talked to whoever answered and said he was going to talk to the manager and see what they could do, and am writing this review on Sunday and never heard back. I’m disappointed because I bought a BMW from AutoNation and had a great experience but not this time.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (661) 382-4700 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Bad customer service
by DCastroRivas on 04/07/2023Got my ford serviced and received bad customer service. Submitted my feedback on the survey, got a call back from the rep saying they would reimburse my Uber and oil change for a better review. I updated my review and she didn't deliver on… what she had promised. I've had to continually follow-up on my reimbursements for over a month now since the service. There was only urgency until I fixed my review. As soon as that happened I was forgotten.Hi, we are deeply disappointed by your experience at AutoNation Ford Valencia. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 382-4700 to discuss what we can do to help.
Everything Will be okay
by Happy 1! on 04/07/2023Greg is so easy to talk to, and just gets to the point. I had a terrible experience at Simi Ford for basic service and went back to Valencia a few months ago. Worth the inconvenience 1000 times over. Happy customer.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Ford Explorer Service
by James M on 04/06/2023I give the service representative a 10 out of 10 for their commitment to excellence.Hi James, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2017 Ford Raptor
by Porto 781 on 04/04/2023Very happy with the service over at automation Ford Valencia! The service advisor addressed all my request and the technicians did a good job as well. I live an hour away and I’m sure I’ll be giving them my services instead of my local… dealer.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Center
by Monique V on 03/30/2023First time to take vehicle for service and it was great. Easy drop off/ pickup and wonderful communication. Thank you Sam & VeronicaHi Monique, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome!
by whatgives on 03/28/2023Ive ordered several vehicles from these guys. Always a simple process.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service!
by Kevin L on 03/27/2023My check in was smooth and easy, and my service on my car was really quick. Less than a hour!Hi, we are pleased to hear you had such a positive experience with us, Kevin! Feel free to stop by if you ever need any more help.
Car repair
by Red1973 on 03/24/2023Took my car in for a major repair that went wrong somewhere else. Had AutoNation work on my vehicle and they got it up and running! Thank you!Hi, we appreciate you taking the time to leave us a response! Feel free to stop by if you ever need any more help.
Excellent!!!!
by Dustin P. on 03/20/2023Went there for a oil change was in and out within an hour. Service Team (Eric) was great and friendly.Hi Dustin, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service!
by Jackie78 on 03/20/2023Great service as usual. I was shuttled back & forth promptly. Work was completed quickly. Communication is always excellent.Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Key Replacement
by Kristi N on 03/20/2023I bought a used Toyota Tacoma that only came with one key. I was promised a second key to be ordered and programmed. It took a few months but the Sales and Service department came through.Hi Kristi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Customer
by Scott F on 03/20/2023Always 5-star service here! They communicate well and have your vehicle done in a reasonable amount of time!Hi, we are pleased to hear you had such a positive experience with us, Scott! Feel free to stop by if you ever need any more help.
Autonation Ford Sales
by jellicuh24 on 03/18/2023I had the pleasure of having Jason Price as my salesman. He was very accommodating and tried to help us reach what we wanted right from the first phone call. I could tell from his demeanor and effort that he would try his very best to help… us. He was very honest and thorough throughout the whole process. I highly recommend him! We traveled 2 hours away to make a deal for a car because he was that great since our first phone call!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Operation Manager
by Henry Gilkey on 03/17/2023Fast service,Good communcation,and very perfessional.Hi Henry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
My 20 Escape
by Karin56 on 03/17/2023The service was awesome and Samuel was amazingHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great service
by Raul G... on 03/10/2023Morgan my service was able to get me in a rental. She kept updated throughout the process.Hello, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Ford Edge -Autonation Valencia
by ED-Ford on 02/28/2023Purchased a 2022 Ford from auto nation in Valencia. We agreed first on price by emails then drove to the dealer and tested the vechile. I did not like the colors they have on the lot so they got me a vehcile from another dealer for the same… price. Overall good expierence from sale person to finance.Hi, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great service advisors that make sure I leave satisfied (Greg Speer)
by arash5ive on 02/25/2023I used to live nearby and purchased my car from this dealership as well. Although moving an hour south, I still find myself traveling to Valencia for maintenance and occasional warrantied repairs. Several dealerships closer to me refused to… provide me a rental and said it may take up to two weeks only to diagnose the issue I was reporting with the car. Not a problem at Valencia, they attempted to handle everything on day 1 so I stayed, but they gave me a rental so I could go home and work for the following several days while they fixed it.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great customer service from Sam White at Valencia FORD
by Tim mcg on 02/24/2023Sam always makes sure the F150 service is done right. If something is not right, he fixes it immediately. I bring my F150 only to this location because customer service is a priority.Hi Tim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Luis, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 08/04/2024