Customer Reviews of AutoNation Ford Valencia
Review type:
Amazing customer service
Service
by Caleb76 on 10/20/2023My service advisor Morgan was extremely helpful, polite and professional because of her I’ll continue taking my vehicles to AutoNation FordHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sam W is awesome
by seanLAPG on 10/18/2023Sam really was good in helping me get several things fixed on my Ford Raptor.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Computer ?????
by Dustbunny on 10/05/2023Came in with a computer problem on F150. Screen would go blank and not work. They got me in right away and took care of the problem. All it needed was an update.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
service
by Strout68 on 10/02/2023Great service, text me a video of my car and what was being serviced.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
greg is a great service advisor
by Troybuilt on 10/01/2023Communication is critical. Greg does a great job communicating what is happening with our truck. With current supply chain issues we know there will be lag times for part orders, but having an advisor like Greg that regularly keep us up to… date on the status is comforting. He also listen well.Hi, we're happy you found our staff so supportive during your experience here at AutoNation Ford Valencia. We always strive to provide personable and excellent customer service. Thank you again for the review!
New Ford Edge
by Jbryne1 on 09/25/2023Our experience with the fleet team at Autonation Ford has been wonderful. Vehicles are sourced quickly and the sales process is seamless.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good service as usual
by Cat Lover on 09/22/2023Quick and accurateHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by Sue.finch195 on 09/22/2023Everyone there was very professional, and very helpfulHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Ford Valencia Rocks!
by SoCal Gman on 09/14/2023I had contacted Galpin Ford, DCH Ford and Star Ford for warranty and recall work on my 2021 Expedition Max. None seemed to want my business, as they all refused to secure me a much-needed loaner or rental vehicle. I stopped by AutoNation… Ford Valencia and spoke with Sam in service, and he immediately set-up everything, including getting me an Expedition loaner via Enterprise. My Expy needed cam phasers, a transmission and several other safety recall repairs, which was going to take a week or so. Sam contacted me throughout the week and updated me on the progress of the work. It was such a great experience. I am grateful for the stellar service provided by Sam and everyone else at AutoNation Ford Valencia.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Valencia! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales personnel
by Robert G on 09/13/2023I'm articulating this short note with all my respect to acknowledge to the public that still onest , friendly and professional people that cares for customers that's the way to earn clients referrals personally I will recommend this Ford… autonation dealer in Valencia.Hi Robert, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
check engine light
by RVenturenes on 09/11/2023Very pleasant, very nice staffsHi, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Great Service by Sales Associate
by Juan C Z on 09/04/2023Bryan Lemus went above and beyond. We had already negotiated the deal and vehicle was ready as promised. Will definitely consider on a future purchase.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Shelby’s. Beware
by Vicki G on 08/10/2023Your cars are taken out and raced or dogged when you drop it off for service by Hector Ramos.!!!! He is bragging about it as he did my Shelby but I thought he was putting it on a machine to tell the HP! My husband found out that he was… taking mine and others out and driving or dogging them as I refer to it! I now have a blown engine after he gave it back and making noises!!!!!!!! You would not believe the lies he put on paper to ford that I was racing on Highway 14 at 145 mph!!!!!!! Even lied that I missed gears or what ever it took to cover his back! I am 69 years old and have NEVER had a speeding ticket in my life and I am not strong enough to handle a car with hp. I got the car because I knew Mr Shelby and I enjoy the sound of the engine and driving. I show the car for charity. This DISHONEST DEALERSHIP will not take the responsibility of my car and damage done by the Tech HECTOR RAMOS!!! I WILL NOT GIVE UP until this is resolved because pI am in the right!!!! I was what you call chumped because I am a Senior Female!!!! I am telling the truth and have no problem with anyone contacting me for info about my situation or if I heard about YOUR car being driven [contact info removed]Hi Vicki, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 382-4700. We hope to hear from you.
Company President
by Vic Farrar on 08/10/2023Very easy to get appointment for service. Service advisor Morgan kept me informed about what was needed to do regarding service and parts.Hi Vic, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Survey
by David Rangel on 08/07/2023Your employe” Morgan “ in the service Department was an excellent example of what you are supposed to do in any situation in this line of work. Great attitude and very knowledgeable on the types of services you provide , and a friendly and… supportive attitude. She was very respectful of my needs and keep me well informed of the issues regarding my vehicle. What ever you are paying her , well in my humble opinion it’s not enough. Give her a substantial raise in pay and a quarterly bonus, that’s if you value your employees.Hi David, thank you for your kind review; we are happy to pass along your comments to Morgan here at AutoNation Ford Valencia! Feel free to stop by if you ever need any more help.
Awesome
by Bmw528i on 08/02/2023Easy and hassle freeHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Marylyn Donley
by MD8823ra&me# on 07/18/2023Sam white in service help set up for oil change in your dept. He made sure I was treated well and had a driver bring me home. He also had a driver bring my car home & Peggy-backed w/another driver. Outstanding service. I will ask for him… again.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
ALWAYS a Great Experience
by barbwire7 on 07/14/2023Whether it was our Purchase, or our Service, AutoNation, Valencia, CA is actually a pleasant experience. Sounds weird to say it, but they are polite, professional, friendly, and they GET IT DONE. Thank you!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great experience
by TommyTunes on 07/06/2023Very knowledgeable and friendly people who all work well together as a team. Our sales representative Bryan had a great attitude and was engaged with what we were looking for and stayed within our budget in finding us a good car. We were in… and out in a very reasonable time and left with a car we were very pleased with.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Service for recall on my work vehicle
by Stallen23 on 06/16/2023The service tech was very friendly and understanding.Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
ask for Sam White outstanding customer service
by Tim on 06/14/2023Great service department. My F150 services and issues get handled quickly and I am kept updated till it's ready. Sam does a great job.Hello Tim, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Luis, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 08/04/2024