Tustin Buick GMC
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Customer Reviews of Tustin Buick GMC
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15 service reviews
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Daniel Oldenburgh
by Daniel 1658 on 04/30/2025Tustin GMC always is professional and very quick with their Service to all our vehicles !!!!!Individualized service
by Michael C on 01/27/2025Shawn Bhatt was great to me and my family. He was great about following up and answering all my questions. He is not a typical "pushy" salesman, which we appreciated. He is the reason I purchased my vehicle in Tustin as opposed to… another dealership that had a similar deal.Michael, we're delighted to hear that Shawn provided such a positive experience for you and your family at Tustin Buick GMC. Thank you for choosing us over the competition! Enjoy your new vehicle!
Maintenance
by Nonexistent on 05/28/2024I received average service. My truck is still not in optimum condition. All that I asked for did not materialized. No one from service called me back in due time to hear my concerns. Not even the manager. I won’t be buying my next vehicle… here.We apologize for the lack of comprehensive and communicative service you received. Your feedback is important to us, and we aim to address all concerns promptly. Please reach out so we can discuss your experience further and work towards a resolution. Thank you.
Bad customer service
by Rudyh123 on 04/25/2024Bad timeframe it shouldn’t take two hours just to do an oil change on a vehicleRudy, I am sincerely sorry to hear about your experience and the extended wait time for your oil change. We will be sure to discuss this with our team to improve our efficiency for the future. If there is any additional information that you would like to provide, we would be happy to discuss it with you. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880
Maintenance and troubleshooting
by Ellobe14 on 05/01/2023Great customer service, ready ahead of schedule and under budget estimate!This review is music to our ears! Thank you for choosing Tustin Buick GMC and for sharing your experience. Drive safely!
Quick service
by Karla D on 05/19/2021John was very helpful and courteous thank you for ur help, everyone at Tustin is helpful and friendly!Hi Karla - We appreciate your awesome review of John and the team! Thank you from all of us at Tustin Buick GMC, we hope to welcome you back for your future services!
President
by Larrykaford on 01/26/2021updated 02/02/2021The representative was professional and provided the service as planned. Thank you.Great service department
by Struzik on 01/21/2021I would never go anywhere else. I bought the vehicle at another dealer, moved and these guys never missed a beat, treated my like I bought it there. Just great folks.Great Experience
by reedcash on 12/08/2010Since buying our 2007 Yukon XL, we have done all the maintenance at Tustin GMC. I'm generally one to shop around the prices and avoid dealerships for service, but our experience at Tustin has been so good, that we keep going back. In… particular, on our last visit, the service manager, was a delight to deal with on a warranty issue. He walked us through the issues, laid out some choices for us, and didn't pressure us one way or another. As long as we have our Yukon we will be servicing at this dealership.Want a huge service bill to solve a non-existing problem? Go here!
by mje2 on 06/29/2008After a bad buying experience with the Tustin GMC dealer (look under the "sales experience blog"), we decided to try them for service, as they are close to the house. This event involves a GMC Fiero, a little 2 seater car built in 1986 that… they have maintained before (expensively...). My daughter used to drive this car, a few years ago, and it's been with us ever since. We now have a 17 year old, that needs a car, so I decided to get the car checked, fixed where necessary, and back on the road. I took the car to Tustin GMC, and handed it over. They charged me $89 for a "check" - which is fine - but didn't give me ANY paperwork once this check was done, just a verbal "the brakes are bad, and the brake intensifier is bad, and the brake pads need replacing and the rotors are cracked. It'll also need a tune and a few other things need doing, your total bill will be $3500 from our current estimate" - and you know what that means with the average car dealership: expect a $4500 bill to get things fixed. In the end, I managed to get a piece of paper out of them with a badly barely readable hand-written list of problems. I have it sitting on my desk on my "to do" list. We asked them for the service history for the car, and although they did find that the car had been there 3 or 4 times in the past when it came to the service history "they couldn't find it".... so much for computers, what a surprise. At a guess, it's probably on the same computer where they keep their new car inventory information. They explained that the work was major - 4 new rotors, brake pads, the brake booster by itself is a $350 item sir (since found it at the [violative content deleted] and just about everywhere else for about $120-150...). Although I was tempted to just let them get on with it, as I have too little spare time to be able to do anything much else, something was nagging at the back of my mind, and when I got home having decided NOT to pay the money and get it fixed, my wife said that she seemed to remember having the brakes done shortly before we stopped using the car. She was right, the brakes were fixed BY THIS SAME GMC DEALERSHIP. This weekend I finally got around to taking the car to [violative content deleted] and asking them to check the brakes and do a few other little things that needed doing. They just called to say that the brakes were brand new, and that there was absolutely nothing wrong with the brakes, the rotors, or the brake system. They checked the brake fluid, and it was all perfectly OK. What does that tell me? Well - we will not be buying our next car from them (and we're looking), we will not be using them for service. I most strongly suggest NOT using these people, as they were very clearly on the take. They were fully intending to charge me money for something major that did NOT need doing. They really intended to sped about $200 on parts & have the car for a few days so that they could give me a 3,500 dollar bill. Stunning. Do you want to buy a car from these people and have them take care of the maintenance ?????I had to make an account just to say THANK YOU so much.
search is over
by 68goat on 12/20/2010updated 06/03/2025Happy to have found a dealership that can handle the warranty and maintance work on my mothers Saturn. Fixed the check engine light on her Saturn at no charge. Even though it is a little farther away i will return to have service maintance… done.Trustworthy
by niguelh1 on 02/27/2011updated 06/03/2025I have had my 2008 H3 serviced by the folks at Tustin Hummer for the past 3 years. Dave Jones and his guys always take my concerns seriously and work hard to perform quality repairs. Dave and crew also do a great job at giving good advice… on what needs to be fixed, what can be deferred and what does not need fixing.The Best in Service!
by ks8788 on 03/02/2011updated 06/03/2025I am well aware of the issue of trust that keeps most people away from dealership service, only to find themselves seeking service when something terrible has gone wrong. That is why I feel it is so important to spread the word when someone… finds a service department with honesty and integrity. Tustin Buick Gmc, in my opinion, is the best. After numerous service visits, this is the first dealership where I have been able to establish a functional relationship with the service department. Since my first visit with them, I learned really quickly that they take pride in their work, are willing to listen to your requests, work with you on any level possible, keep lines of communication very open by talking with you and giving you options you may not know you had, and they are very much into customer satisfaction...virtually unheard of these days. There is a level of trust between the dealership and my family that not only keeps me coming back for routine service and repairs, but makes them my primary stop when choosing a new vehicle. Always a great experience with David & Manny (advisors), but, more specifically, Dave Jones in service is largely responsible for how I feel as a loyal customer. If you want it done right and you don't want to worry about compromising quality of work, you cant go wrong with them.Happy Customer
by 03gmc2 on 12/07/2010updated 06/03/2025I am often leary of going to dealerships for work on my truck. I fear they will try go get me to purchase things I don't need and overcharge me. That is exactly the opposite of what I experienced at Tustin GMC. They were open, honest and… went above and beyond to repair my truck. I will definitely continue to take my truck there for maintanece and repairs!Super Buick Service
by chuckirvine on 02/27/2011updated 06/03/2025I was very pleased with the service provided on my 2009 Buick Enclave CXL; Rob Krause-Service Writer was very accomodating, Dave Jones-Head Mechanic was not satisfied until I was totally satisfied-that is how I have lived my professional… career-make the customer happy and he will be back with 10 friends. I would highly recommend Tustin Buick's Service Dept.
About our dealership
Daniel, thank you for sharing a positive review of Tustin Buick GMC!
by Tustin Buick GMC on 05/01/2025