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Tustin Buick GMC


1 Auto Center Dr, Tustin, CA 92782 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
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Yes (13) No (2)
Service Rating
Recommend:
Yes (2) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Want a huge service bill to solve a non-existing problem? Go here!
Written by mje2 on 06/29/2008

After a bad buying experience with the Tustin GMC dealer (look under the "sales experience blog"), we decided to try them for service, as they are close to the house. This event involves a GMC Fiero, a little 2 seater car built in 1986 that they have maintained before (expensively...). My daughter used to drive this car, a few years ago, and it's been with us ever since. We now have a 17 year old, that needs a car, so I decided to get the car checked, fixed where necessary, and back on the road. I took the car to Tustin GMC, and handed it over. They charged me $89 for a "check" - which is fine - but didn't give me ANY paperwork once this check was done, just a verbal "the brakes are bad, and the brake intensifier is bad, and the brake pads need replacing and the rotors are cracked. It'll also need a tune and a few other things need doing, your total bill will be $3500 from our current estimate" - and you know what that means with the average car dealership: expect a $4500 bill to get things fixed. In the end, I managed to get a piece of paper out of them with a badly barely readable hand-written list of problems. I have it sitting on my desk on my "to do" list. We asked them for the service history for the car, and although they did find that the car had been there 3 or 4 times in the past when it came to the service history "they couldn't find it".... so much for computers, what a surprise. At a guess, it's probably on the same computer where they keep their new car inventory information. They explained that the work was major - 4 new rotors, brake pads, the brake booster by itself is a $350 item sir (since found it at the [violative content deleted] and just about everywhere else for about $120-150...). Although I was tempted to just let them get on with it, as I have too little spare time to be able to do anything much else, something was nagging at the back of my mind, and when I got home having decided NOT to pay the money and get it fixed, my wife said that she seemed to remember having the brakes done shortly before we stopped using the car. She was right, the brakes were fixed BY THIS SAME GMC DEALERSHIP. This weekend I finally got around to taking the car to [violative content deleted] and asking them to check the brakes and do a few other little things that needed doing. They just called to say that the brakes were brand new, and that there was absolutely nothing wrong with the brakes, the rotors, or the brake system. They checked the brake fluid, and it was all perfectly OK. What does that tell me? Well - we will not be buying our next car from them (and we're looking), we will not be using them for service. I most strongly suggest NOT using these people, as they were very clearly on the take. They were fully intending to charge me money for something major that did NOT need doing. They really intended to sped about $200 on parts & have the car for a few days so that they could give me a 3,500 dollar bill. Stunning. Do you want to buy a car from these people and have them take care of the maintenance ?????

  • Recommend this dealer? No

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linoa on 12/06/2010
I had to make an account just to say THANK YOU so much.
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