Tustin Buick GMC
Dealership Service Review
I am well aware of the issue of trust that keeps most people away from dealership service, only to find themselves seeking service when something terrible has gone wrong. That is why I feel it is so important to spread the word when someone finds a service department with honesty and integrity. Tustin Buick Gmc, in my opinion, is the best. After numerous service visits, this is the first dealership where I have been able to establish a functional relationship with the service department. Since my first visit with them, I learned really quickly that they take pride in their work, are willing to listen to your requests, work with you on any level possible, keep lines of communication very open by talking with you and giving you options you may not know you had, and they are very much into customer satisfaction...virtually unheard of these days. There is a level of trust between the dealership and my family that not only keeps me coming back for routine service and repairs, but makes them my primary stop when choosing a new vehicle. Always a great experience with David & Manny (advisors), but, more specifically, Dave Jones in service is largely responsible for how I feel as a loyal customer. If you want it done right and you don't want to worry about compromising quality of work, you cant go wrong with them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes