Customer Reviews of AutoNation Ford Tustin
Review type:
Would give 10 stars if I could!
Great place to buy a car.
by AndrewCas on 04/03/2023No complaints at all. They were always patient and kind. Answered each and everyone of my questions.quick easy
by customer on 03/20/2023quick and easy.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Excellent service, great coffee
by marcatbful on 03/08/2023My most recent service at AutoNation in Tustin was excellent. Called in to make an appointment, easy. My appointment with my service advisor Christian was on time and he was as friendly and helpful as always. I decided to wait for my… vehicle since it was only an oil change so sat in the warm, clean waiting room and had yummy complimentary Starbucks coffee. Great experience, will definitely be back.Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Great Service
by Mr, Silver on 02/20/2023updated 02/28/2023The Service Advisor, Troy, was very courteous and helpful. All work was completed on time.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation Ford Tustin
by Wolfgang on 02/25/2023Outstanding service! Daniel took care of everything in a professional and courteous and knowledgeable and timely manner. No complaintsHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Old Fashioned Customer Service.
by TruckBuyer on 02/19/2023I ordered my truck through Sales Consultant Brandon Rivero. It was pretty straight forward with no “Car salesman” games. There was a slight glitch as the bed extender I had ordered was not installed at the factory. It was ordered and… installed about a week afterwards. Brandon brought a loaner car to my home and then collected my truck. He took it back to the dealer to have the bed extender installed. It took the better part of the day to get it installed, so having a loaner car was good. Once it was installed, Brandon brought the truck back to me. The problem had been resolved and the truck had been washed. I was impressed that it was handled this way. The mistake took place at the factory, but the dealership took care of the situation with no hassles. This dealership understands what good customer service is, which is a rare thing in 2023.Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Very helpful
by Jennifer on 02/16/2023I felt the sales staff was very helpful and quick at getting the process done. I liked all that I met there that day.Hi Jennifer, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr Hernandez
by Mr Hernandez on 02/10/2023I went to your Tustin location to in the afternoon hoping to get my truck’s oil changed while I waited. Danial my assistant not only got my oil changed but provided my 30 thousand mile service. Within a couple of hours I was in and out.… Great service!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Car Buying Experience
by MikhailaB on 02/10/2023Alex Jarvis was the best. From beginning to end of the sale. He was very helpful with all of our questions, gave us options we didn’t know we had, and honored everything we came in with. He was very patient with us in the process and… assisted us at every step in the process. Even after I got my car he checked on me to see if it’s still was the perfect car for me! Highly recommend him specifically and Auto Nation Ford Tustin.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Problem Solved
by DavidSM on 02/09/2023Mystery engine light warning led to 2 days of investigation on my Ford Escape. Brittany kept me informed and was there when I collected the car. She even resolved a minor problem with my front licence plate.Hello David, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Tustin! Drive safe, and we'll see you on the road.
5 stars
by Ford Edge on 02/03/2023Christian was very helpful and easy to do business with. Will definitely schedule him as my service consultant in the future.Hi, thank you for your kind review; we are happy to pass along your comments to Christian here at AutoNation Ford Tustin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service!
by Mark Bucher on 02/01/2023Christian was very nice and extremely helpful.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Service on 02/01/2023Christian que as by far the best service advisor I’ve had at any dealer before. He went above and beyond for me when I took my car in and he kept me posted as he went through with inspecting the car, ordering the part, the part arriving, it… being installed, and finally picking up my car. Overall, I would sincerely recommend Christian to anyone going to AutoNation Ford in Tustin. He will make sure that you don’t have any worries or doubts at all. Thank you Christian I truly appreciate man.Service, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Inaccurate Diagnostic and Upselling
by SarahS2026 on 01/31/2023Quick and friendly service to have recalls fixed. ***BIG BUT*** They told me I needed a water pump for $1400, declined and it took the vehicle to my regular mechanic. There was NOTHING wrong with my water pump. There was, however, a leak… in my thermostat which was a far less expensive repair. Unnecessary upselling and inaccurate diagnostic makes them untrustworthy.Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5558 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Good service department!
by PlaysGolf on 01/30/2023Came in for regular services and a problem was found with an oil leak. I hadn't noticed it yet, but when I looked in my garage, I did have one! It got fixed perfectly and in less time than the estimate!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great
by Daniel D on 01/28/2023Savannah was extremely helpful, communicated well, and sought out to help out our non profit in the bes way possible. I don't usually see this from other service writers even being a fleet manager.Hello Daniel, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Great
by Morgan33 on 01/27/2023Every thing great. Daniel in service professional and friendly,kept me updated.Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Always great
by Lee Bla. on 01/24/2023Bob in service is the best! A little priceyHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Dr. Bernie
by Dr. Bern on 01/23/2023Very helpful. Even washed my car.Hi Bern, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
buy 2023 ford maverick
by Cesar DelVal on 01/16/2023updated 01/23/2023The experience at Ford AutoNation Tustin was excellent, they answer all your questions and give advice on how you can customize your vehicle, all in writing, the price they give you is what you pay when you receive your vehicle. I… definitely recommend Ford AutoNation Tustin. With all this help I received my Ford Maverick in record time. I didn't expect it to be so fastHi Cesar, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
great service
by Irvinecustom on 01/17/2023helpful staff.We are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
by Harrick Newman on 04/06/2023