Customer Reviews of Mercedes-Benz of South Bay
Review type:
New Mercedes at South Bay Mercedes Benz
Service at South Bay Mercedes
by jeffwangmd on 03/18/2024In and out, easy, space to work while I waited, thanks!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Carlos Kim and the Rest of the Mercedes of South Bay Staff Did a Great Job
by Eric Y on 03/14/2024Mercedes Benz of South Bay had the car my Wife wanted and my sales associate, Carlos Kim, was smart, capable, knowledgeable and friendly. He and the rest of the staff I interacted with did a great job. This was my second Mercedes bought… from South Bay. I bought my first back in 2009.Hi Eric, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Overall good, but pricey (it's a dealership) and always behind schedule
by CaliGuy on 02/26/2024I've taken my vehicle here a few times now, each time the bill has been more than expected....even for a dealership. However, I like to keep my car service under the dealership for the first few years. Each time, I've also either had to… wait for the car or it is ready later than expected. Their scheduling service (off site) doesn't really have any connection to how busy the day/team might be. This last time was the first time everything was looked at. Previous times, I had to prioritize items in order for the vehicle to be done by end of the day. So that is an improvement for sure.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you'd be willing to provide more feedback, please reach out to us at (310) 513-5300 so we can assist you further.
Great sales staff
by Jeffrey on 02/05/2024Ashley did a great job with my purchase of a used car, and trade in. Highly recommendedHello Jeffrey, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.
Great Service
by NewBuyer on 01/17/2024Linda Framel, the service advisor, was great. She assigned my issue to the appropriate team after spending enough time evaluating it. She is a very dedicated advisor. I would strongly recommend her to the people who are looking for the new… service advisor. The whole team was very helpful.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales excellent
by Deirdre on 01/08/2024David Yoo and his team at Mercedes Southbay were exceptional. They took excellent care of us from the moment we walked in through the purchase process.Hi Deirdre, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good Experience
by foundry8 on 01/02/2024Mina Bekhit, the salesperson I worked with, did an excellent job. He made buying process easy and simple. He has been providing me with excellent post-service as well. I would highly recommend him. The whole team was great.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Maintenance service
by Latrice on 12/07/2023Friendly and great customer service while waiting for oil changeHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service & Advisor
by Mr. Fears on 11/26/2023My service advisor was very thorough and courteous. She kept me informed.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
"On Point"
by Gil on 11/28/2023Great atmosphere, friendly staff, and competent advisors. Worth the visit.Hi, we are pleased to hear you had such a positive experience with us, Gil! Feel free to stop by if you ever need any more help.
Great service
by T. Shepherd on 11/22/2023I received exceptional customer service from Sonia at Mercedes Benz South Bay. Her knowledge, attention to detail, and dedication made the entire experience smooth and enjoyable. I highly recommend her for her expertise and commitment to… customer satisfaction.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Replacing a tire and taking care of a recall issue
by John Sabz on 11/21/2023It was a pleasant experience taking our Mercedes to South Bay Mercedes for finding a tire issue and replacing the tire as well as taking the car in for fuel pump recall which was also taken care of promptlyHi John, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bad Experience
by ??????? on 11/11/2023I had the worst experience at the South Bay dealership. I bought a car there in 2 days it was broke. And it still is broke. I need my money back or to be put in another vehicle.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Scheduled Service
by Jimmy B on 11/03/2023Profession - Timely - ThoroughHi Jimmy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by David Chen on 11/02/2023Unfortunately they do not provide the loaner for the car out of warranty,Hi David, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Excellent Service & Client Care
by The Judge on 10/27/2023As always, my recent service appointment went smoothly. The service manager with whom I spoke was very efficient and pleasant, and he took care of things I wanted done to my car that aren't part of the prescribed annual service. In… addition, South Bay Mercedes arrange for a Lyft driver to take me home while the service was being performed and to pick me up when the car was ready. Service went great!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
2023 Mercedes GLA 250
by Georgeb on 10/24/2023I had a great experience at Mercedes South Bay. My sales rep, Aly Sewani went above and beyond with his service to show me and help me buy my new Mercedes GLA 250. If you’re interested in a Mercedes just ask for Aly, you won’t be… disappointed.Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Every time my car came from service I had more issues than before
by DA G63AMG on 10/24/2023My G63 AMG was basically born and raised at MB South Bay. Car had all recommended services done on time and was fully functional until warranty expired. Ever time I brought the car in for service I had to bring it back for something that… seems to have broken while in service. At just under 50,000 miles the issues escalated to a Check Engine Light problem that the dealer was not able to fix despite 3 attempts. Cost kept escalating each time from $1,000 to $4,100 with no guarantee to be fixed. Decided to cut my losses and dealer agreed to buy the car for an agreed on price. However, at day of the transaction I was threatened and intimated by the sales staff before I finally got my money. I do not tolerate harassment. I can spend my money somewhere else. Good bye Mercedes Benz.Great people, but slow painful processes
by Eri on 10/22/2023Love our sale person (Karol), so helpful and knwledgeable and paitient. But it took us 4hrs plus from the time of making a purchase decision to walking out the door. It was all paperwork and waiting for people to become avaialble. For a… cash purchase. Painful. Never expected an all day activity, without break for lunch or anything!Hi, thank you for taking the time to share your feedback with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (310) 513-5300.
Mr.
by aalshawi on 10/13/2023I am in Saudi Arabia and have bought my last 3 cars from the US and each time the process was smooth, straightforward, and pleasant. In recently bought a vehicle from Mercedes Benz of South Bay and the process was torturous. The process… started with paying for the car, and sending my identification documents, and did just that and the acknowledged receipt of payment (US$253,450). Past that point and as far as they were concerned. Some guy who must be a caretaker or porter was replying to my questions on progress. He was sending me deadlines out of nowhere and one day before the so-called deadlines were due. How do I know he was the door man as far as I can know? He personally told me by WhatsApp “I am merely communicating what is being communicated to me.” And if that was not enough, and long after they had acknowledged receipt of car value, they were sending me emails to ask if I was interested in buying my car!! I twice received emails advertising my car for about US10,000, and later US$3000 less. I have much to say and it is all documented, and I only wrote my review based on a request.Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
I did ask to speak to the GM during my ordeal with Mercedes Benz of South Bay, but I doubt that there is one! As even in your comment you do not mention the name of the GM. Nothing will start making me change my mind or view of this dealership short of returning to me the US$13,000 extra that I was charged over the real price of the vehicle when it was registered to me as per your advertisement.
gle 53 service
by Strongcon on 10/05/2023Emily took very good care of all my concernsHi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Anne, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need help, just give us a call. Happy motoring!
by Niki Abney on 05/12/2025