Customer Reviews of Mercedes-Benz of South Bay
Review type:
Love this place
Engine light
by Grace Cano on 06/06/2024I took my vehicle in for service as my engine light came on, they kept my car over the weekend no loaner car available. Then Monday they said the part to be replaced was still under warranty and now a loaner car was available. I appreciate… how friendly your dealership is and they have been very helpful.Hi Grace, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Purchase of Toyota C-HR
by David G on 05/28/2024Mercedes Benz of South Bay provided the car of my preference in pristine condition. They followed up with me for any questions and made me feel confident in my purchase. I trust them and recommend them as a trustworthy source to purchase… your next car.Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes 350 GLC CP
by Debbie Samp on 05/23/2024Everything was beautiful. I had a nice sale person Mr Hayes he really made everything move smooth no problem he took care of everything before I even thought about it.Thanks Mr Hayes at Mercedes-Benz of Southbay Torrance CA .Hi Debbie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Martha d on 05/16/2024Emily was spot on with getting in and out in a timely fashion. Providing a loaner was a life saver, I was able to go to work on time.Hello Martha, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Salesperson Ronelle was awesome!
by Janet W on 05/01/2024I am very happy with the services I received from Ronelle. She was always there to answer any questions I had. I had many too! She made the process of buying my new car simple and not stressful! Don’t hesitate if you’re looking for… someone who will be there for you without stressing or pressuring you! Thank you Ronelle!Hi Janet, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service at South Bay Mercedes
by jeffwangmd on 03/18/2024In and out, easy, space to work while I waited, thanks!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Carlos Kim and the Rest of the Mercedes of South Bay Staff Did a Great Job
by Eric Y on 03/14/2024Mercedes Benz of South Bay had the car my Wife wanted and my sales associate, Carlos Kim, was smart, capable, knowledgeable and friendly. He and the rest of the staff I interacted with did a great job. This was my second Mercedes bought… from South Bay. I bought my first back in 2009.Hi Eric, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Overall good, but pricey (it's a dealership) and always behind schedule
by CaliGuy on 02/26/2024I've taken my vehicle here a few times now, each time the bill has been more than expected....even for a dealership. However, I like to keep my car service under the dealership for the first few years. Each time, I've also either had to… wait for the car or it is ready later than expected. Their scheduling service (off site) doesn't really have any connection to how busy the day/team might be. This last time was the first time everything was looked at. Previous times, I had to prioritize items in order for the vehicle to be done by end of the day. So that is an improvement for sure.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you'd be willing to provide more feedback, please reach out to us at (310) 513-5300 so we can assist you further.
Great sales staff
by Jeffrey on 02/05/2024Ashley did a great job with my purchase of a used car, and trade in. Highly recommendedHello Jeffrey, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.
Great Service
by NewBuyer on 01/17/2024Linda Framel, the service advisor, was great. She assigned my issue to the appropriate team after spending enough time evaluating it. She is a very dedicated advisor. I would strongly recommend her to the people who are looking for the new… service advisor. The whole team was very helpful.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales excellent
by Deirdre on 01/08/2024David Yoo and his team at Mercedes Southbay were exceptional. They took excellent care of us from the moment we walked in through the purchase process.Hi Deirdre, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good Experience
by foundry8 on 01/02/2024Mina Bekhit, the salesperson I worked with, did an excellent job. He made buying process easy and simple. He has been providing me with excellent post-service as well. I would highly recommend him. The whole team was great.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Maintenance service
by Latrice on 12/07/2023Friendly and great customer service while waiting for oil changeHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service & Advisor
by Mr. Fears on 11/26/2023My service advisor was very thorough and courteous. She kept me informed.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
"On Point"
by Gil on 11/28/2023Great atmosphere, friendly staff, and competent advisors. Worth the visit.Hi, we are pleased to hear you had such a positive experience with us, Gil! Feel free to stop by if you ever need any more help.
Great service
by T. Shepherd on 11/22/2023I received exceptional customer service from Sonia at Mercedes Benz South Bay. Her knowledge, attention to detail, and dedication made the entire experience smooth and enjoyable. I highly recommend her for her expertise and commitment to… customer satisfaction.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Replacing a tire and taking care of a recall issue
by John Sabz on 11/21/2023It was a pleasant experience taking our Mercedes to South Bay Mercedes for finding a tire issue and replacing the tire as well as taking the car in for fuel pump recall which was also taken care of promptlyHi John, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bad Experience
by ??????? on 11/11/2023I had the worst experience at the South Bay dealership. I bought a car there in 2 days it was broke. And it still is broke. I need my money back or to be put in another vehicle.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Scheduled Service
by Jimmy B on 11/03/2023Profession - Timely - ThoroughHi Jimmy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by David Chen on 11/02/2023Unfortunately they do not provide the loaner for the car out of warranty,Hi David, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Excellent Service & Client Care
by The Judge on 10/27/2023As always, my recent service appointment went smoothly. The service manager with whom I spoke was very efficient and pleasant, and he took care of things I wanted done to my car that aren't part of the prescribed annual service. In… addition, South Bay Mercedes arrange for a Lyft driver to take me home while the service was being performed and to pick me up when the car was ready. Service went great!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Theo Sanders on 07/23/2025