Volvo Cars Palo Alto
Customer Reviews of Volvo Cars Palo Alto
Review type:
Excellent experience leasing at Volvo Palo Alto
by Tricia S on 10/16/2021I had an excellent experience leasing a Volvo xc40 Recharge (electric) at Volvo Palo Alto. Sohee was my sales associate and she is amazing - so knowledgeable, helpful and her attention to detail and the customer experience is wonderful.… The whole staff at Volvo PaloAlto has been top notch (this is my second lease with them).5 star dealership
by Mario on 09/21/2021Excellent service, friendly. Great communication, and very helpful. Always returned my texts, and calls.Thank you for this amazing review, Mario. We really appreciate your business and look forward to working with you again. Sincerely, Nate Meckley| GM| natemeckley@toyotamarin.com| (650) 353-4700
I love Volvo Palo Alto -- they're the best I ever worked with
by Sean L on 05/04/2021I've bought and leased lots of cars over the years, but I can confidently say that the sales and finance staffs at Volvo Palo Alto are the best I've ever worked with. They make you feel taken care of -- Sohee has always made sure to have… the car we want to see ready for a test drive before we get to the dealer, and she's done lots of things to make our family feel like a valued customer. She respects our time, is super professional, well informed about products, and makes sure we feel like we have everything we need, know what we need to know, and just feel completely satisfied. And the finance staff is super friendly, no high pressure, and work hard to give a fair deal. The thing I always tell friends is that once you've made a decision on what car you want, from the time you submit any info for leasing/financing to when you have the keys in hand is quicker than I've experienced at any other dealer, be it ones from Toyota, Scion (when it was around), Acura, and Ford, among others. Volvo Palo Alto provides the best buying experience around a compelling, always fresh lineup of cars.Sean, thanks for leaving this wonderful feedback. Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 650-815-4477
Great customer service
by Anabel Trigonis on 03/29/2021Cinthya Robles was very helpful, professional, knowledgeable, and patient with the whole process. She also communicated with me through email prior to day of sale. She did an excellent job answering all my questions and explaining vehicle… features! This is the second XC 90 I purchase at Volvo Palo Alto!Hi Anabel, and thanks for the great feedback. We're very happy that Cinthya was there to give you the customer service we know you deserve. Thank you and we look forward to seeing you again. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 650-815-4477
Volvo Palo Alto is one of the best around
by Sean on 12/31/2019updated 01/06/2020My sales rep and the finance rep made me feel very taken care of, from looking at all the vehicles that fit what I was looking for, a monthly lease payment in the range I was looking for, and on into taking care of lining up all the… paperwork before I got to the dealership so it'd be a fast and seamless visit.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 650-815-4477
Amazing buying Experience
by Monika on 08/11/2019I like the way whole process went. We were done with everything in 1.5 hours which includes test driving, discussing lease terms, completing paper work and getting car ready to drive home. Which is very rare thing to see in car purchases(As… per my last experience with other dealership this process took 4+ hours easily.) Jessica and Cynthia were simply amazing & very straight forward. Big thanks to them for this great experience. I will definitely recommend this dealership to my friends.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Regards, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 650-815-4477
Very happy with my experience !
by PKoenig on 04/09/2019Cinthya Robles made the experience effortless and took care of all the details. She did a wonderful job of introducing me to my new XC40. She was very responsive to my phone calls and questions before I even got to the dealership. Once I… got there she was patient and understanding.Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 650-815-4477
Knowledgable and no pressure tactics
by Eric_SJ on 09/01/2018updated 09/06/2018This the best dealership we have ever purchased from. From the salesman Malcolm who really knows his product, but seems to have decided that he need only shows us all of the great features, to the Internet manager Lonnie who negotiated the… pricing. We never felt any pressure. Even when we took delivery of the car they did not try and up sell. They offered us pricing on extended maintenance and warranties but did not try to talk us into them when we said noThank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 650-815-4477
One of the best -- great staff, great deals
by seanlindonu on 08/26/2018This is our 3rd Volvo from Volvo of Palo Alto, and we'll be coming back for more over the years. They always have good, fair deals on leases (I've only leased so far, so that's what I can speak to), and the entire staff is really friendly,… professional, and they really go out of their way to make you happy. They've definitely earned my loyalty, and would enthusiastically send anyone their way.Thank you for leaving us this great review. We are very happy to hear that we could provide you with a third car buying experience that was just as good or better as the first. Please come back and see us again in the future with anything else you might need. Take care. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 650-815-4477
The best dealer I've ever worked with!
by Egor_EVO on 12/12/2017A huge thank you to Patrick, Jonathan, and Oz for making this the best car buying experience my wife and I have ever had. From the moment we walked in, we felt truly taken care of. We got a great car for a great price, and we were on… your way home in our new Volvo. Even now, after we have submitted our reviews, we get regular follow ups from various people at the dealership to answer any questions we may have and to make sure that we're happy with our purchase. I've never experienced anything like that with a car dealer, and this is the first time that I look forward to coming back to them in a few years for another car. Thank you Volvo of Palo Alto! EgorThank you for recognizing your experience at our store. It is great to know that we were able to provide you with exceptional service. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Congratulations on your new vehicle and dont forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our 10-Point Value Guarantee. Sincerely, Ramin Naimi - General Manager - raminnaimi@volvopaloalto.com | 650-815-4477
Best lease/buying experience I ever had at a dealership
by SeanLindoNU on 02/09/2017I loved my experience at Volvo Palo Alto. First, they had great deals going on, and a great inventory to choose from. So, I didn't really entertain shopping around at other Volvo dealers in the area. The sales rep I worked with, Sohee, was… fantastic. She was completely professional, courteous, not pushy at all and took all the time to make sure I could make a thoughtful decision that was right for me. And when I was trying to decide between the S60 and XC60, she made sure both cars (both to the specs I was interested in) were waiting right out front for me to check out as soon as I arrived on my follow-up visit. And I loved the sales manager as well - very straightforward, fair and honest - and I know I got a good deal without rounds and rounds of back and forth. He had something favorable w/in 5 minutes - and that impressed me, making me feel like they valued my time and interest, and rewarded me with their best deal. And when it came time to sign, this was the fastest transaction I've ever had at a dealership, from filling out the lease application to getting all the papers signed. It was about 20 or 25 min tops. Such a pleasure, and I plan on getting another Volvo from this dealership when my lease is up.Thank you for leaving this remarkable feedback, Sean. We appreciate your comments and are happy to hear that Sohee was able to meet your needs. At Volvo Cars Palo Alto, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479
Efficient Internet sales, find your own financing.
by okra2 on 07/23/2008I purchased a 2006 S40 from Carlsen. The Internet salesperson was very good about responding to e-mail (I am not sure whether he still works at Carlsen), but the salesperson told me a few things that I later found to be untrue about the… vehicle (a few things about engine performance and emissions). The price quotation given to me over the Internet was honored. The finance manager was not very pushy when it came to selling extended warranties and other optional services/protections. Based on my experience with the financing department, I would recommend seeking alternative lenders than the banks that work with Carlsen (the APR was much higher from Carlsen, and the finance manager told me that I could not get a good rate because "I put too much money down"). Be sure to do your homework before buying!The most efficient car buying experience I had
by volvo4me on 09/25/2013updated 06/12/2025I chatted with salesman Bill online and got the price quote. Next day, I went the dealer shop and tested the car, and offered him a price. He looked at the computer and did some calculation, then he gave me his hand and said "Okay!". It… took less than 20 minutes from the time I walked in to the time we agreed the sale price. Super efficient. Even though we had a little technical and communication issue during the whole process, the overall experience was great! Highly recommended! I bought a 2013 Volvo S60 T5.Thank you for the feedback. Straight-forward and smooth sales are key to making sure our customers feel comfortable at our dealership and even more confident in their decisions. Were glad to do business with you and welcome you back to our dealership if you ever have any other automotive needs. Be sure to take advantage of our free, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee in the future. Sincerely, Mike Shum General Manager mikeshum@volvopaloalto.com
- Complimentary Loaner Cars
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
- Television
- English
- Spanish
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nate Meckley | GM | nate@volvopaloalto.com | (650) 353-4700
by Volvo Cars Palo Alto on 10/19/2021