Rotolo Chevrolet

by wolftraxx on 06/03/2016

Everyone I came in contact with was extremely nice. I had the pleasure of dealing with Danielle, Internet Mgr. She showed me the vehicle I was interested in, the Equinox, explained at the features and answered all my questions. She was extremely patient with me and never once pushed me to do anything. The deal was awesome! Dealing with Rotolo Cheverolet was the best buying experience I have ever had. If you are looking for a Chevy, this is definitely the dealership you want to go to. I like them so much, I will drive the 55 miles to have it serviced!

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by error404 on 05/16/2016

We experienced the worse treatment we've ever encountered by any dealership at this location on 05/15/2016 at about 5:00pm. After having visited a different Chevrolet dealership, we called and spoke to "Chevy Evy." We told him the price point we were looking for, the vehicle and trim type, credit status, etc. He guaranteed, before us making the trek out there, that they for sure had multiples of the model and of the trim we were looking for. Also that they would definitely be able to do pricing we asked for, to come in and get it. Upon arriving we were shown a large selection and chose to lease it in either white or grey by Moses. After heading into the dealership, we were told that none of those were for sale actually. They only had one for sale in the make and trim we went there for but in green. However, they could have a white or grey one sent over from an undisclosed location which we agreed to. Then what ensued was totally bewildering. A sales manager named Lorenzo came over to tell us that they can't actually give us that pricing either. What was confusing was his demeanor, he was so hostile and unprofessional when it was completely uncalled for. We had never met this man before and wasn't sure why he was so agitated. We asked to speak to "Chevy Evy" as that's who told us otherwise which furthered angered Lorenzo. We were asked what deal the other dealership offered us and when my spouse tried to respond he was cut off multiple times with Lorenzo shouting. We stated that we would like gap insurance with the lease. Lorenzo was the yelling, with "Chevy Evy" and Moses quietly standing there letting this man berate on us. Lorenzo yelled, "You don't need Gap insurance!! No one uses that!" My spouse again tried saying that no we do want that because we've had to use it twice in the past when cars were totaled. Which Lorenzo followed with, "YOU don't know what you're talking about!!" At that point we stood up and said we were leaving. He aggressively jumped up and towards my spouse, like he was physically going to do something while flinging his hands and arms around. We left, I was concerned for our safety. There were no apologies for falsely guaranteeing what they had and their pricing or for allowing their employee to verbally attack us and nearly physically attack us. I wonder how many customers they lose daily because of this scary behavior. When the situation happened, the manager stood quietly by like this wasn't abnormal or unusual. Perhaps this is their way to bully people into sales but it's a tactic that quite literally scared us off. I am also concerned that they have our personal information. We ended up going to Chevrolet of Montebello who were confused why Rotolo had such a problem with the pricing. They were also knowledgeable on the make of car and incentives Chevrolet is offering along with rebates. ALL the staff were friendly and efficient. We left with the car we had sought out for and pricing only $1 off from what we had asked for. Good thing we decided to give Chevrolet one last chance. Save yourself the headache- go to Montebello.

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by riverrunner2 on 03/16/2016

Wanda made it a great buying experience from start to finish. She met us one day when we were getting our Tahoe serviced. She took her time and didn't push, just listened. When the vehicle we were interested in came in a couple months later, she called and we test drove it. It turned out not to be what we really wanted, she again listened and found what we were looking for., We came down and she helped us every step of the way, overcoming some obstacles that she handled in stride and like it was her personal mission to make my son's first vehicle purchase go smoothly. She did and she's the reason I'm giving Rotolo 5 stars.

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by Gvalverde123 on 10/22/2015

very friendly, knowledgeable and explained in details, helpful, courtesy, would recommend to family and friends, option of vehicle and colors

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by Angela38032015 on 10/12/2015

Everything was great! The sales man was patient with us and ensured we test drove every car we wanted before making our final decision.

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by Estefania13 on 09/09/2015

You guys are very very helpful. Craig Wade made our car shopping experience very easy good and fast!! He was very helpful.

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by David_Gram on 09/05/2015

I really appreciated Andrew Kassissian's assistance through the entire process of my new Equinox car purchase. And the entire staff involved at Rotolo Chevrolet. Thank you.

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by TRbridges on 09/03/2015

Everything was great, your facility and staff awesome. Lucy did a great job, only one suggestion, don't be in such a big hurry to make a sale today. With Labor Day coming there might be some better rebates available. This shows you are concerned about saving the customer money, they will be a repeat customer for sure. My father was in business for 30 plus years, 80% return customers. Saving customers money = business longevity. Mr. Rotolo knew that, I'm sure. Other than that, fantstic job!

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by Jessedm77 on 09/03/2015

Sal was very straight forward from the very beginning with my purchase in May. When I decided to purchase another car in August, I didn't hesitate to speak with Sal Mercado. My wife and I came in on a Sunday and did not want to spend the majority of the day at the dealer. When Sal found the car that I wanted in Culver City, he said they would pick it up that day and deliver it to my house and finish up the paperwork. I had never heard of that being done. Everything worked out as planned and Sunday evening I had my new Camaro. Now that's service! My son is looking to buy a new truck next year and I'm sure he will be giving Sal a call.,Sal was very straight forward from the very beginning with my purchase in May. When I decided to purchase another car in August, I didn't hesitate to speak with Sal Mercado. My wife and I came in on a Sunday and did not want to spend the majority of the day at the dealer. When Sal found the car that I wanted in Culver City, he said they would pick it up that day and deliver it to my house and finish up the paperwork. I had never heard of that being done. Everything worked out as planned and Sunday evening I had my new Camaro. Now that's service! My son is looking to buy a new truck next year and I'm sure he will be giving Sal a call.,Sal was very straight forward from the very beginning with my purchase in May. When I decided to purchase another car in August, I didn't hesitate to speak with Sal Mercado. My wife and I came in on a Sunday and did not want to spend the majority of the day at the dealer. When Sal found the car that I wanted in Culver City, he said they would pick it up that day and deliver it to my house and finish up the paperwork. I had never heard of that being done. Everything worked out as planned and Sunday evening I had my new Camaro. Now that's service! My son is looking to buy a new truck next year and I'm sure he will be giving Sal a call.,Sal was very straight forward from the very beginning with my purchase in May. When I decided to purchase another car in August, I didn't hesitate to speak with Sal Mercado. My wife and I came in on a Sunday and did not want to spend the majority of the day at the dealer. When Sal found the car that I wanted in Culver City, he said they would pick it up that day and deliver it to my house and finish up the paperwork. I had never heard of that being done. Everything worked out as planned and Sunday evening I had my new Camaro. Now that's service! My son is looking to buy a new truck next year and I'm sure he will be giving Sal a call.

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by alandunning on 08/30/2015

Danielle,Luis and Lucy were all great. The customer service department was also great I am sorry I cannot remember the womans name. I came in knowing what I wanted and did not get any pressure from anyone to do anything different. I will be back the next time I buy a car and also encourage my friends and family members to check you out!

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by Juan_and_Becky on 08/26/2015

It was an awesome experience because we were very happy with our purchase. This is the second vehicle that we have purchased with Rotolo this year. We shopped around, compared prices, and in the end, Rotolo surpassed our expectations, again. Lucy, our saleswoman, was so awesome in every aspect. I would definitely recommend her!

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by tacsac10 on 08/07/2015

Vladimir was very helpful and took the time to explain all the electronic applications of the truck. He showed me several trucks till I found the one I wanted, very professional.

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by chevys4me1 on 06/27/2015

Rotolo Chevrolet always provides the best customer experience. They make the car buying experience easy and stress free. Tony Jones always goes above and beyond to make it an easy process.

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by BrittanyDM on 06/27/2015

Everyone was amazing! I was treated like a human, I was never pressured into buying something I didn't want, and I felt at ease knowing that I got a car for a great price and apr with a dealership that really has my back! Lisa really worked hard to know and understand my situation and worked magic to get me in my car I have now. She really is amazing and I will definitely be going back to her in the future! My finance person, Jeorge, was also amazing! He got me a great apr with a great company and made sure that he got the best offer. The paper signing was a quick process and everything was so clearly explained. 10/10 I will be coming back and I'm bringing friends and family!

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