Rotolo Chevrolet
Customer Reviews of Rotolo Chevrolet
Review type:
Definitely a return customer
by Lisa Kozy on 05/03/2025I was referred by my son in law, who previously purchased a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was interested in. From start to finish,… I received exceptional customer service, friendly staff, and an overall experience that was over and above what I expected. I initially worked with Pedro, so I'd like to give him credit for doing an awesome job at getting me in, but was handed off to Mitchell who also did an outstanding job. He continued to communicate every step of the way and made me feel like I mattered. I cannot say enough good things about my entire experience and will absolutely be a return customer for life.Great experience
by Jeter George on 03/19/2025updated 03/27/2025Rotolo Chevrolet made the shopping experience very easy and very enjoyable. Esteban the salesman was very professional and knew how to take care of his customers. He was attentive and explained the process with ease. Esteban is the man to… see at Rotolo.Thank you so much for your kind words, Jeter! We're thrilled to hear that you had an easy and enjoyable shopping experience at Rotolo Chevrolet. It's great to know that Esteban provided you with excellent service and made the process seamless for you. We look forward to welcoming you back in the future! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
Tahoe 2024
by Diazrazo on 01/10/2025updated 01/16/2025David Barboza was great. He was very helpful and answered all our questions.Thank you so much, David, for your wonderful feedback! We’re thrilled to hear that David Barboza provided you with helpful answers and outstanding service at Rotolo Chevrolet. We appreciate your support and look forward to seeing you again! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
Highly recommend Rotolo Chevrolet and Mitchell Barez Internet Manager
by Nathan Bovee on 12/14/202410th car I’ve purchased. Best buying experience I’ve had. Mitchell Barez was great. He was straightforward, knowledgeable, punctual. He went above and beyond to find me the exact truck I wanted. I will definitely be buying my next vehicles… from Rotolo.Thank you, Nathan, for your fantastic review! We’re thrilled to hear that your experience at Rotolo Chevrolet was the best buying experience you’ve had. It’s great to know that Mitchell provided you with the straightforward and knowledgeable service you deserved while helping you find the perfect truck. We look forward to assisting you with your next vehicle purchase! Safe travels in your new truck! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
Excellent Customer Service!
by VelmaJean on 09/12/2024Excellent Customer Service. Moises Orozco found exactly what we were looking for (2025 Chevy Trax LT). No pressure, no issues, just what we wanted. I would definitely recommend Rotolo Chevrolet for you next car buy. And definitely ask for… Moises Orozco. He made it happen for us and would definitely make it happen for you! Thank you Moises for your Excellent Customer Service!Thank you for your kind words! We're thrilled to hear you had such a positive experience with Moises while purchasing your 2025 Chevy Trax LT. It’s great to know that he provided you with the excellent customer service that we strive for at Rotolo Chevrolet. We appreciate your recommendation and look forward to helping you again in the future! Safe travels in your new vehicle! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
Chevrolet trax
by Kianakr on 02/14/2024My experience was good, Jabari was straightforward and willing to talk to me through text and over the phone so I didn’t have to go in until actually purchasing the car. The only downside is that they sold me the car without the mats,… saying they didn’t have them in yet. Hopefully they come in soon!I appreciate you for letting others know about your experience, Kianakr! If you ever need anything in the future, please don't hesitate to let me know. Take care! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
First time buying a new vehicle.
by SergioP on 05/26/2023Great service all around. From the moment I arrived to the moment I drove off in my new car! This was my first time purchasing a new car, Tirso and Willy were great with navigating me with the whole process.Sergio, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Armando Rojo | armando@rotolo.com | General Manager
Hit the easy button
by Malibu RS on 01/18/2023I was in a predicament. BMW was slow to get me my title after I paid off my lease. I had to trade-in the BMW fast or pay taxes to the DMV in the lease pay-off. Rotolo Chevrolet in Fontana made a top-dollar offer on my BMW and had a form… for me to replace the title that BMW lost, without having to delay. By text Rotolo let me know what range I was in. Once I arrived Rotolo didn't screw around and offered near the best that I had for the BMW, with no delays. Rotolo fairly valued my the trade-in. Rotolo had the car we wanted without added markups, "coatings" or other tricks. Rotolo had the real extra on the Riverside Malibu RS of all-weather floor mats and trunk liner, which are impressively high quality. All we ask is for a fair deal. When we own a car - like I did after I paid off my BMW 230i lease - we're not asking for much, really. We know what it's worth. We look it up - on Blackbook, on KBB. We know. So when other dealers low balled, we knew. Rotolo Chevrolet made it easy. Rotolo has a few advantages over other dealers in the area. They're a high-volume dealer with a lot of product on hand. Thanks to Moses in Internet sales at Rotolo Chevrolet, who emphasizes customer service. Thanks to the finance guy Willy Lopez who made the paperwork painless.I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Best, Armando Rojo | armando@rotolo.com | General Manager
custmer
by rotolo chevy on 12/08/2022great dealer cant ask for more best pricing best service best sales managers thank you allRotolo, I appreciate you taking the time to leave Rotolo Chevrolet this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Best, Armando Rojo | armando@rotolo.com | General Manager
Brenda Lemos
by Brenda Lemos on 01/11/2021updated 01/19/2021Had a great experience with everyone everyone was very nice and professional and very outgoing. Especially Haitham. Thank you for all your help you were awesome!!We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Nick Thumar | nick@rotolo.com | General Manager
Misleading information
by Jose909 on 10/16/2020I purchased my truck last month. I was told that by the following week I would have the mats and steps installed. It’s now been a month and still they don’t have them. I think that they need to be honest and clear that it will take longer… to get these things in rather than not being truthful. Also they have not made any attempt to let inform we of any status updates. When I call they just keep saying that I need to wait.Jose, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Mike@rotolo.com | General Manager
Excellent Customer Service
by MissErikaS on 06/23/2016Sales rep and finance managers were all awesome. Made this stressful situation into a pleasant one, extremely satisfied with overall transaction.Erika, thank you for taking the time to write this review. We are pleased to hear that our entire sales team was able to provide an efficient and overall positive experience. Enjoy your purchase! Mike Caposio | General Manager | Mike@rotolo.com
Awesome Experience
by wolftraxx on 06/03/2016Everyone I came in contact with was extremely nice. I had the pleasure of dealing with Danielle, Internet Mgr. She showed me the vehicle I was interested in, the Equinox, explained at the features and answered all my questions. She was… extremely patient with me and never once pushed me to do anything. The deal was awesome! Dealing with Rotolo Cheverolet was the best buying experience I have ever had. If you are looking for a Chevy, this is definitely the dealership you want to go to. I like them so much, I will drive the 55 miles to have it serviced!Thank you for leaving us this review. We are very happy to hear that Danielle could help get you set up with the perfect new Equinox for you. If there is anything more we can do for you please feel free to come back and see us anytime! Take care. Mike Caposio | General Manager | Mike@rotolo.com
Disturbing Experience
by error404 on 05/16/2016We experienced the worse treatment we've ever encountered by any dealership at this location on 05/15/2016 at about 5:00pm. After having visited a different Chevrolet dealership, we called and spoke to "Chevy Evy." We told him the price… point we were looking for, the vehicle and trim type, credit status, etc. He guaranteed, before us making the trek out there, that they for sure had multiples of the model and of the trim we were looking for. Also that they would definitely be able to do pricing we asked for, to come in and get it. Upon arriving we were shown a large selection and chose to lease it in either white or grey by Moses. After heading into the dealership, we were told that none of those were for sale actually. They only had one for sale in the make and trim we went there for but in green. However, they could have a white or grey one sent over from an undisclosed location which we agreed to. Then what ensued was totally bewildering. A sales manager named Lorenzo came over to tell us that they can't actually give us that pricing either. What was confusing was his demeanor, he was so hostile and unprofessional when it was completely uncalled for. We had never met this man before and wasn't sure why he was so agitated. We asked to speak to "Chevy Evy" as that's who told us otherwise which furthered angered Lorenzo. We were asked what deal the other dealership offered us and when my spouse tried to respond he was cut off multiple times with Lorenzo shouting. We stated that we would like gap insurance with the lease. Lorenzo was the yelling, with "Chevy Evy" and Moses quietly standing there letting this man berate on us. Lorenzo yelled, "You don't need Gap insurance!! No one uses that!" My spouse again tried saying that no we do want that because we've had to use it twice in the past when cars were totaled. Which Lorenzo followed with, "YOU don't know what you're talking about!!" At that point we stood up and said we were leaving. He aggressively jumped up and towards my spouse, like he was physically going to do something while flinging his hands and arms around. We left, I was concerned for our safety. There were no apologies for falsely guaranteeing what they had and their pricing or for allowing their employee to verbally attack us and nearly physically attack us. I wonder how many customers they lose daily because of this scary behavior. When the situation happened, the manager stood quietly by like this wasn't abnormal or unusual. Perhaps this is their way to bully people into sales but it's a tactic that quite literally scared us off. I am also concerned that they have our personal information. We ended up going to Chevrolet of Montebello who were confused why Rotolo had such a problem with the pricing. They were also knowledgeable on the make of car and incentives Chevrolet is offering along with rebates. ALL the staff were friendly and efficient. We left with the car we had sought out for and pricing only $1 off from what we had asked for. Good thing we decided to give Chevrolet one last chance. Save yourself the headache- go to Montebello.I would be very thankful if you got in contact with me so we could discuss the issue you may have; please contact me at your earliest convenience. Thanks you very much, I hope to hear from you soon. Regards, Mike Caposio | General Manager | Mike@rotolo.com
Great first buying experience
by riverrunner2 on 03/16/2016Wanda made it a great buying experience from start to finish. She met us one day when we were getting our Tahoe serviced. She took her time and didn't push, just listened. When the vehicle we were interested in came in a couple months… later, she called and we test drove it. It turned out not to be what we really wanted, she again listened and found what we were looking for., We came down and she helped us every step of the way, overcoming some obstacles that she handled in stride and like it was her personal mission to make my son's first vehicle purchase go smoothly. She did and she's the reason I'm giving Rotolo 5 stars.What an enjoyable review to read! It is reassuring to know Wanda provided you with a pressure-free and great shopping experience. Rotolo Chevrolets primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Im happy to hear you left our dealership feeling confident about your purchase. Dont hesitate to call or stop by should you have any additional questions or concerns. Also, be sure to visit us on Facebook to gain access to our exclusive specials. Mike Caposio | General Manager | Mike@rotolo.com
vicky
by Gvalverde123 on 10/22/2015updated 11/12/2015very friendly, knowledgeable and explained in details, helpful, courtesy, would recommend to family and friends, option of vehicle and colorsThanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, helpful, courteous and informative! We strive to provide excellent customer service, and we're glad that this was the case for you! Thank you for your recommendation. Please let us know if there's anything else we can do for you. Best, Mike Caposio | General Manager | Mike@rotolo.com
Chevy Cruze
by Angela38032015 on 10/12/2015updated 11/10/2015Everything was great! The sales man was patient with us and ensured we test drove every car we wanted before making our final decision.Angela, it is wonderful to hear that our sales staff at Rotolo Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Mike Caposio | General Manager | Mike@rotolo.com
n/a
by Estefania13 on 09/09/2015updated 11/02/2015You guys are very very helpful. Craig Wade made our car shopping experience very easy good and fast!! He was very helpful.Thanks for your outstanding review, Estefania! I'm very happy to hear that Craig was of such help to you in your recent sales visit. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Mike Caposio | General Manager | Mike@rotolo.com
Unbeliveable great service
by Jessedm77 on 09/03/2015updated 10/29/2015Sal was very straight forward from the very beginning with my purchase in May. When I decided to purchase another car in August, I didn't hesitate to speak with Sal Mercado. My wife and I came in on a Sunday and did not want to spend the… majority of the day at the dealer. When Sal found the car that I wanted in Culver City, he said they would pick it up that day and deliver it to my house and finish up the paperwork. I had never heard of that being done. Everything worked out as planned and Sunday evening I had my new Camaro. Now that's service! My son is looking to buy a new truck next year and I'm sure he will be giving Sal a call.,Sal was very straight forward from the very beginning with my purchase in May. When I decided to purchase another car in August, I didn't hesitate to speak with Sal Mercado. My wife and I came in on a Sunday and did not want to spend the majority of the day at the dealer. When Sal found the car that I wanted in Culver City, he said they would pick it up that day and deliver it to my house and finish up the paperwork. I had never heard of that being done. Everything worked out as planned and Sunday evening I had my new Camaro. Now that's service! My son is looking to buy a new truck next year and I'm sure he will be giving Sal a call.,Sal was very straight forward from the very beginning with my purchase in May. When I decided to purchase another car in August, I didn't hesitate to speak with Sal Mercado. My wife and I came in on a Sunday and did not want to spend the majority of the day at the dealer. When Sal found the car that I wanted in Culver City, he said they would pick it up that day and deliver it to my house and finish up the paperwork. I had never heard of that being done. Everything worked out as planned and Sunday evening I had my new Camaro. Now that's service! My son is looking to buy a new truck next year and I'm sure he will be giving Sal a call.,Sal was very straight forward from the very beginning with my purchase in May. When I decided to purchase another car in August, I didn't hesitate to speak with Sal Mercado. My wife and I came in on a Sunday and did not want to spend the majority of the day at the dealer. When Sal found the car that I wanted in Culver City, he said they would pick it up that day and deliver it to my house and finish up the paperwork. I had never heard of that being done. Everything worked out as planned and Sunday evening I had my new Camaro. Now that's service! My son is looking to buy a new truck next year and I'm sure he will be giving Sal a call.Equinox 2015 new car purchase at Rotolo Chevrolet
by David_Gram on 09/05/2015updated 10/29/2015I really appreciated Andrew Kassissian's assistance through the entire process of my new Equinox car purchase. And the entire staff involved at Rotolo Chevrolet. Thank you.David, we appreciate you taking time to leave us a great review! We are pleased to hear Andrew did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Mike Caposio | General Manager | Mike@rotolo.com
Great car buying experience
by alandunning on 08/30/2015updated 10/23/2015Danielle,Luis and Lucy were all great. The customer service department was also great I am sorry I cannot remember the womans name. I came in knowing what I wanted and did not get any pressure from anyone to do anything different. I will be… back the next time I buy a car and also encourage my friends and family members to check you out!
Chevrolet Silverado 1500
Chevrolet Trailblazer
Chevrolet Colorado
Thank you so much, Lisa, for sharing your wonderful experience with Rotolo Chevrolet! We're thrilled to hear that you were referred by your son-in-law and that our team, especially Pedro and Mitchell, provided you with exceptional service throughout your journey. Your feedback means a lot to us, and we're glad to know you felt valued and well cared for. We look forward to welcoming you back as a lifelong customer. If you ever need anything, don't hesitate to reach out! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
by Rotolo Chevrolet on 05/05/2025