Rotolo Chevrolet

Today 9:00 AM - 10:00 PM
Closed Now
Sunday
9:00 AM - 10:00 PM
Monday
8:30 AM - 10:00 PM
Tuesday
8:30 AM - 10:00 PM
Wednesday
8:30 AM - 10:00 PM
Thursday
8:30 AM - 10:00 PM
Friday
8:30 AM - 10:00 PM
Saturday
8:30 AM - 10:00 PM

Customer Reviews of Rotolo Chevrolet

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
sales Rating

Excellent Customer Service

by MissErikaS on 06/23/2016

Sales rep and finance managers were all awesome. Made this stressful situation into a pleasant one, extremely satisfied with overall transaction.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

119 Reviews
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sales Rating

Excellent Customer Service

by MissErikaS on 06/23/2016

Sales rep and finance managers were all awesome. Made this stressful situation into a pleasant one, extremely satisfied with overall transaction.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Awesome Experience

by wolftraxx on 06/02/2016

Everyone I came in contact with was extremely nice. I had the pleasure of dealing with Danielle, Internet Mgr. She showed me the vehicle I was interested in, the Equinox, explained at the features and answered all my questions. She was extremely patient with me and never once pushed me to do anything. The deal was awesome! Dealing with Rotolo Cheverolet was the best buying experience I have ever had. If you are looking for a Chevy, this is definitely the dealership you want to go to. I like them so much, I will drive the 55 miles to have it serviced!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Disturbing Experience

by error404 on 05/16/2016

We experienced the worse treatment we've ever encountered by any dealership at this location on 05/15/2016 at about 5:00pm. After having visited a different Chevrolet dealership, we called and spoke to "Chevy Evy." We told him the price point we were looking for, the vehicle and trim type, credit status, etc. He guaranteed, before us making the trek out there, that they for sure had multiples of the model and of the trim we were looking for. Also that they would definitely be able to do pricing we asked for, to come in and get it. Upon arriving we were shown a large selection and chose to lease it in either white or grey by Moses. After heading into the dealership, we were told that none of those were for sale actually. They only had one for sale in the make and trim we went there for but in green. However, they could have a white or grey one sent over from an undisclosed location which we agreed to. Then what ensued was totally bewildering. A sales manager named Lorenzo came over to tell us that they can't actually give us that pricing either. What was confusing was his demeanor, he was so hostile and unprofessional when it was completely uncalled for. We had never met this man before and wasn't sure why he was so agitated. We asked to speak to "Chevy Evy" as that's who told us otherwise which furthered angered Lorenzo. We were asked what deal the other dealership offered us and when my spouse tried to respond he was cut off multiple times with Lorenzo shouting. We stated that we would like gap insurance with the lease. Lorenzo was the yelling, with "Chevy Evy" and Moses quietly standing there letting this man berate on us. Lorenzo yelled, "You don't need Gap insurance!! No one uses that!" My spouse again tried saying that no we do want that because we've had to use it twice in the past when cars were totaled. Which Lorenzo followed with, "YOU don't know what you're talking about!!" At that point we stood up and said we were leaving. He aggressively jumped up and towards my spouse, like he was physically going to do something while flinging his hands and arms around. We left, I was concerned for our safety. There were no apologies for falsely guaranteeing what they had and their pricing or for allowing their employee to verbally attack us and nearly physically attack us. I wonder how many customers they lose daily because of this scary behavior. When the situation happened, the manager stood quietly by like this wasn't abnormal or unusual. Perhaps this is their way to bully people into sales but it's a tactic that quite literally scared us off. I am also concerned that they have our personal information. We ended up going to Chevrolet of Montebello who were confused why Rotolo had such a problem with the pricing. They were also knowledgeable on the make of car and incentives Chevrolet is offering along with rebates. ALL the staff were friendly and efficient. We left with the car we had sought out for and pricing only $1 off from what we had asked for. Good thing we decided to give Chevrolet one last chance. Save yourself the headache- go to Montebello.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great first buying experience

by riverrunner2 on 03/15/2016

Wanda made it a great buying experience from start to finish. She met us one day when we were getting our Tahoe serviced. She took her time and didn't push, just listened. When the vehicle we were interested in came in a couple months later, she called and we test drove it. It turned out not to be what we really wanted, she again listened and found what we were looking for., We came down and she helped us every step of the way, overcoming some obstacles that she handled in stride and like it was her personal mission to make my son's first vehicle purchase go smoothly. She did and she's the reason I'm giving Rotolo 5 stars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Customer service

by Tiffany1978 on 12/02/2015

Dan Smith was very helpful. He also had good customer service. Everything was explained to me where I could understand.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rotolo

by SVega36 on 11/28/2015

Ron in service made the experience better. He was eager to help and took his time explaining the process. He was a great help

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rotolo Chevrolet Outstanding Service

by Sparklegal_59 on 11/21/2015

I received outstanding service, as always from the staff at Rotolo Chevrolet. It began with Service Consultant Ron Austin friendly offer to pick up my Suburban at my home and taking it in for service, and returning it back to me at home. This is a service that makes my life easier, saves me time and is truly appreciated. I only have positive comments about all my experiences at Rotolo Chevrolet.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thank you for all your help

by Firefred on 10/31/2015

I had awesome customer service!! A special thanks to the following people... Thanks Eric, Ron and Terry. Thank you for all the communication.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

visit

by Robert2727 on 10/27/2015

I took my Chevy Cruze to your dealership because of some electrical problems most of it was under warranty except for a sensor. The service I received was excellent I was very pleased.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Rotolo Chevrolet

by margdav on 10/27/2015

Our advisor is wonderful and knowledgeable! Her name is Annette Book at Rotolo Chevrolet. She has been our trustee advisor since 2011 when e purchased our vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Customer

by Adelanto on 10/26/2015

Great attentive service, short wait, same day, honored warranty regarding defective steering wheel, and maintained professional courtesy throughout. Excellent all around experience!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Chevyhhr recall

by Eliivan on 10/26/2015

Very friendly and helpfull staff, they answered every question I had in regards to my Chevy hrr recall. Top notch service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

vicky

by Gvalverde123 on 10/22/2015

very friendly, knowledgeable and explained in details, helpful, courtesy, would recommend to family and friends, option of vehicle and colors

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

excellent

by Matilde81 on 10/15/2015

I liked how you offer shuttle service so we don't have to wait at the dealer all day while the car is being serviced. Customer service was good as well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Chevy Cruze

by Angela38032015 on 10/12/2015

Everything was great! The sales man was patient with us and ensured we test drove every car we wanted before making our final decision.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Owner of Chevy Malibu

by Tanesha1 on 10/07/2015

Annette was a great service to me she kept me updated as I waited patiently for my services to be done. I just wished it didn't cost so much to keep my car up.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Great service and clean facilities

by 10Grandsport on 10/05/2015

Very clean and comfortable waiting area and Service Consultants are very friendly. I give Annette Book five stars for being so helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Always a great experience at Rotolo Chevrolet

by rdecourcey on 10/03/2015

Service Consultant Annette Book is very knowledgeable in her job position. She always keeps me apprise of the progress on my vehicle. She works on customer satisfaction to ensure that the service is right and the customer is happy. ,Service Consultant Annette Book is very knowledgeable in her job position. She always keeps me apprise of the progress on my vehicle. She works on customer satisfaction to ensure that the service is right and the customer is happy. ,Service Consultant Annette Book is very knowledgeable in her job position. She always keeps me apprise of the progress on my vehicle. She works on customer satisfaction to ensure that the service is right and the customer is happy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good dealership

by DavidSeelig on 09/23/2015

Very good service and price wasn't too bad either, good team members. Would go back to this dealer in the future

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

n/a

by Estefania13 on 09/09/2015

You guys are very very helpful. Craig Wade made our car shopping experience very easy good and fast!! He was very helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Rotolo Visit

by tlhami265 on 09/07/2015

Setting up appt was seamless and complete as stated. Price was reasonable and all repairs completed on time. I am completely satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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