Lexus Escondido
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Customer Reviews of Lexus Escondido
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Unfair Liars!
by yeseniaponce on 11/02/2018NEVER BUY, LEASE, OR MAKE ANY DEALS WITH THIS DEALERSHIP, THEY ARE UNFAIR & LIARS! If zero stars where possible that's exactly what I would rate this dealership. I have been blatantly lied to and been treated unfairly at Lexus of… Escondido. I contacted the dealership to see what their best deal was for them to roll over my excess miles onto the new lease. I sent them over a deal that Lexus of San Diego was offering me and wanted to see if they could beat that price. I worked the deal with Karen MacKichan and the entire 2 hours that we sat down and talked about the deal I constantly repeated over and over that the overages of miles were going to be included in the deal, and she agreed. I had a witness with me the day the deal was made and i drove off with a $460 monthly payment that was suppose to include the overages of miles. A month later I get a letter in the mail from Lexus Financial Services stating that I owe them $3,200!! I called Karen right away and made her aware that I had received this letter, she calmly told me that it might take them a month or so to notice that the miles where rolled over to the new lease. So, I called Lexus financial and made them aware that I had got into a new lease and the mile overages where rolled over to the new lease. Now in October I get a 3rd letter stating that I owe them for mile overages. I contacted Karen AGAIN and this time she said that her or her manager Matt Schaffer do not have ANYTHING on file stating that the deal made was to roll over the miles. Now they want me to pay $3,200 in mile overages and then they left me with a HUGE monthly payment of $460!! on a Lexus IS300 where I could have gotten a much better deal somewhere else like Lexus of San Diego where I had purchased my first Lexus. I would not recommend anyone not friends, family, or even people I do not like to this dealership as they are fraudulent business people along with liars. I will be seeking legal help in this matter and will not settle for this unfairness.amazing service very good dealership
by govindd on 08/25/2017this dealership is amazing very friendly they have every single you lexus car you would need,and they have a fabulous dealership and we bought a brand new lexus and the guy who helped us was RANDY KNIGHT and he was amazing he made the car… buying process amazing and very goodBeats all the rest
by jr92591 on 11/27/2016Best cars. Best salesforce. Best invenntory. Other dealers fall real short in comparison. I had a price in mind when I arrived and they came within a few dollars to meet it. Fast finish to the process and just a very pleasant experience.… Will be a repeat buyerLove My Certified Pre Owned Lexus!
by JeanetteHC on 08/05/2016Vince Weigman was a great salesman to work with. Easy going, low pressure and worked to get me the best interest rate on my beautiful navy blue 2015 Lexus 450h. I'm loving my new ride! Thanks Vince and Lexus Escondido!FIVE STARS!
by HeidijMiranda on 07/20/2016I am super excited about the experience that we had at Lexus Escondido! Randy Knight our salesman was not your "typical" car salesman. He was friendly, personable and knowledgeable. We didn't feel he was overly anxious to sell and put no… pressure on us at all. He worked very hard to get us a great deal on our Lexus. He told us about the owner of the building Judy, and her passion for children's charities. The painter of the building even put in some hidden surprises inside the building. It is worth going just to see those. It is obvious that her employees are happy and taken care of because they are able to turn that around into amazing customer service. The dealership has a little deli, and the girl working there overheard my husband say he was starving and she brought us two sandwiches, chips and waters! When we went back the next day with my boys they were baking cookies and offering as many as we wanted complimentary. My boys were very happy! My car was shined, polished and ready for me when the transaction was complete. Randy even came out with a pretty bow for a picture! How fun is that! I am LOVING my GS350! It is a very beautiful car and I plan on keeping it a long time. We would recommend Lexus Escondido and especially Randy Knight, sales consultant and Misael Minaya finance manager. Dont forget to go to Vintana and celebrate your new purchase.Great place to buy a car-used or new
by Sansui18 on 05/01/2016This place changed my outlook towards buying cars...The people are great -especially LJ (Little John)- and made the long tedious process of finance and purchase a rather pleasant and enjoyable experience! I bought cars from Honda to BMW,… and I could honestly swear that Lexus made such a difference that makes me wanna comeback and look more if ever I have to buy another car again! They respect my indecisiveness and apprehension towards buying a quite 'expensive' car without the usual aggressiveness bordering towards hostile impatience that I have witnessed from buying 5 different cars to 4 different dealers... To LJ..if you're reading this, please stay as pleasant and inspiring as you are! You played great music (piano man) and your positive attitude brings so much character and prestige to Lexus! Didn't realize that Lexus has a music room, a salon, fine arts, boutique, etc.. Etc.. Who would know if not for someone as pleasant as LJ giving you a tour around the company? Thanks again LJ😊🙂🙂Poor customer service
by mick49 on 02/18/2014updated 07/24/2025I had problems with my navigation system. After several attempts to correct it, the system still does not function properly. Minor adjustments were made but not satisfactorily. After these attempts, the service department and technology… suggested I reach out to sales. On February 4 and 5 I left messages with Lisa M. When I did not receive a response by February 10 I decided to contact Lexus Corporate. Later that day I did receive a call from Lisa M. stating she had been out sick and asking what she could do to help. I'm sorry when anyone is taken ill but someone in a management capacity needs to have someone to back them up or check on their communications. Regardless, she asked what she could do and I asked her to check with her management in an attempt to find a solution to the problem. An hour later I received an email from her stating " since Corporate is now involved it will need to be handled at their level". In my opinion if someone is going to take the unprofessional way out of a situation do it person to person, not by an email after previous voice conversations. Not being pleased with the service received, I placed a call to the General Sales Manager, Bob A. on February 11. That phone call has yet to be returned. If customer service is important to you, you may wish to think twice before doing business with Lexus Escondido.Amazing Experience
by CarguyJoe on 04/11/2014updated 07/24/2025Recap: I couldn't be happier with the people and my new Lexus from Lexus Escondido. I have been a long time Lexus lover -since the introduction of the LS400 in 1990. I have had 6 Lexus vehicles and enjoyed every one of them. This is my 7th… Lexus purchase, and I actually enjoyed my time at Lexus Escondido. The building is incredible, and the people are polite and genuine. something that is lost in today's service industry. I was treated with respect, we negotiated but at no time was it hostile, as I have experienced this many times in the past. It was enjoyable and I think everyone is happy - I know I am. - J. IngramVery happy with the experience
by sarad2 on 07/01/2013updated 07/24/2025We worked with Gurmeet and Jennifer. They were very professional and made the experience easy and pleasant. I will definitley recommend them to friends and come back in the future.Thank you for taking the time to share your feedback! We are delighted to hear that our team was able to assist with all your needs. Welcome to the Lexus Escondido family and please let us know if we can help with any concerns. Also, be sure to check out our Twitter and Facebook pages for online specials. Best, Lisa Mitchell- Sales Manager (760)747-2300 ext. 2726 - 1205 Auto Park Way, Escondido CA 92029 - lmitchell@lexusescondido.com
About our dealership
Hello Mr. Ingram, Thank you for sharing your recent experience with us. It is great to hear that you enjoyed you time at the dealership with us. We strive to provide our customer with a relaxed and enjoyable experience. We hope we see you again soon. Please let us know if you have any questions on your vehicle. Regards, Lisa Mitchell Sales Manager (760)747-2300 ext. 2726 1205 Auto Park Way, Escondido CA 92029 lmitchell@lexusescondido.com
by lexusescondido on 04/18/2014