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Lexus Escondido


1205 Auto Park Way, Escondido, CA 92029 (map)
Today 8:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Unfair Liars!
Written by yeseniaponce on 11/02/2018

NEVER BUY, LEASE, OR MAKE ANY DEALS WITH THIS DEALERSHIP, THEY ARE UNFAIR & LIARS! If zero stars where possible that's exactly what I would rate this dealership. I have been blatantly lied to and been treated unfairly at Lexus of Escondido. I contacted the dealership to see what their best deal was for them to roll over my excess miles onto the new lease. I sent them over a deal that Lexus of San Diego was offering me and wanted to see if they could beat that price. I worked the deal with Karen MacKichan and the entire 2 hours that we sat down and talked about the deal I constantly repeated over and over that the overages of miles were going to be included in the deal, and she agreed. I had a witness with me the day the deal was made and i drove off with a $460 monthly payment that was suppose to include the overages of miles. A month later I get a letter in the mail from Lexus Financial Services stating that I owe them $3,200!! I called Karen right away and made her aware that I had received this letter, she calmly told me that it might take them a month or so to notice that the miles where rolled over to the new lease. So, I called Lexus financial and made them aware that I had got into a new lease and the mile overages where rolled over to the new lease. Now in October I get a 3rd letter stating that I owe them for mile overages. I contacted Karen AGAIN and this time she said that her or her manager Matt Schaffer do not have ANYTHING on file stating that the deal made was to roll over the miles. Now they want me to pay $3,200 in mile overages and then they left me with a HUGE monthly payment of $460!! on a Lexus IS300 where I could have gotten a much better deal somewhere else like Lexus of San Diego where I had purchased my first Lexus. I would not recommend anyone not friends, family, or even people I do not like to this dealership as they are fraudulent business people along with liars. I will be seeking legal help in this matter and will not settle for this unfairness.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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