Theodore Robins Ford
Customer Reviews of Theodore Robins Ford
Review type:
Excellent service
Great
by Brendajoyce on 10/04/2016updated 10/10/2016I loved the care I recieved. I highly recommend this dealership and my salesman was very experience and very helpfulPainless Transaction
by CarlInLA1 on 09/08/2016updated 09/16/2016Open and honest interaction with sales person about trade in on my car and lowest possible price on car I was buying, no 'BS' process was also pretty fast and painlessThank you for taking the time to share with us The goal of the Theodore Robins Ford team is to ensure a painless and enjoyable purchasing process for each of our customers. Please remember that we're always here to assist you with any future auto needs! Sincerely, Dave Robins, General Manager and Owner
2016 mustang
by Andrecameron84 on 08/22/2016updated 09/08/2016I liked that there were options from the selection of vehicles available. It allowed me to make a reasonable decision with the inventory available.Great experience with Theodore Robins Ford
by CoachRhino on 08/30/2016Raffi, our sales rep. He's been attentive to our needs throughout the entire 'buying' experience and is currently engaged in followup activities that will improve the financial outcome of the deal even more.Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am grateful to hear that Raffi worked hard enough to make your purchase completely painless. Sincerely, Dave Robins, General Manager and Owner
Awesome place
by Blue_jrh22 on 08/30/2016Honest. Positive experience. Eddie our sales manager was extremely helpful and did not pressure us into anything. Simply gave us facts and we were able to make a solid choiceThank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Eddie was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Dave Robins, General Manager and Owner
Our excellent experience at Theodore Robins Ford
by ChristineHenry on 08/29/2016Brian Webster was excellent in all aspects of the sales experience. He was professional and personable, showing sincere interest in getting our 16 year old Daughter in a safe car that she also loves.Thank you for recognizing your experience at our store. It is great to know that Brian was able to provide you and your daughter with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to visit us. Sincerely, Dave Robins, General Manager and Owner
Outstanding Service Department at Robins Ford
by RJ_Kirschner on 08/12/2016Pete is a great service advisor! Reliable, delivers on time every time. Robins Ford is where I do all my auto and truck business!Hi RJ and thank you for this great review! We're very happy that Pete was here to help you and treated you with the customer service we know you deserve. Thank you again and we look forward to working with you again in the future! Sincerely, Dave Robins, General Manager and Owner
Great all around service
by ddffallon on 08/12/2016Sales person really listened to what I wanted and there was no pressure to purchase options I did not want. Same applies to finance person who didn't pressure when I didn't purchase extended warranty. I got exactly what i wanted.Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Theodore Robins Ford. Congratulations on the new purchase! If you have any further needs, do not hesitate to come back in for a visit. Sincerely, Dave Robins, General Manager and Owner
Problem, Problem Found, Problem Fixed, Done!
by Kaylo on 03/17/2015updated 04/02/2015My check engine light was on, they found out what it was, a leak in a valve that was under warranty, they fixed it.Thank you Kaylo for this review, and for coming into see us. I'm happy we could be of service and make sure everything was squared away. If there is anything you need, please don't hesitate to let us know. Sincerely, Dave Robins, General Manager and Owner
Theodore Robins Ford--Best Car Buying Experience Ever!!
by Mr_Bastian2015 on 03/15/2015updated 03/23/2015Manny and Tommy (?) the Finance Manager provided unbelievable customer service! I am in my 50's and have purchased many cars over the years in many different states. This was the best "no-pressure" sale that I've ever participated in!… Don't get me wrong---Manny was very persuasive, but it was how he persuaded--by "suggestions" not "pressure". There is a huge difference. The Finance Manager was personable explained everything and extremely friendly!Thank you so much for this review and for sharing your great experience with us. Our goal is to make sure that every guest receives full satisfaction with the service we provide. We are glad to know you drove away with this feeling. If you need anything else at all, please come back to see us. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Sincerely, Dave Robins, General Manager and Owner
Great Service!
by LRugg on 02/08/2015updated 03/02/2015The team was extremely pleasant and helpful- they listened to my concerns. Chris was very friendly and helpful as well as communicated in a timely manner. I also appreciated the car service to get me back to work. The driver was super… polite and friendly.I want to thank you for taking the time to leave us with the 5 star review, and for the kind words on behalf of Chris. He's a great member of our team and we're glad to have him on it. We appreciate you coming into see us, and please let us know if there's anything else you need! Sincerely, Dave Robins, General Manager and Owner
Routine Service check up
by qtepato0tie on 02/09/2015updated 03/02/2015service staff was engaging- Kelly was amazing. She checked the system and noticed that it was my first oil change and honored by first free oil change. I thought that was very outstanding customer service. When I picked up my car I half… expected to hear a list of things that needed to be fixed or upsold but there was nothing (new car shouldn't have issues) and she just had me sign and I was on my way.Thank you for the kind words on behalf of Kelly! We're so glad that she could take care of you and make sure your visit with us was an outstanding one. That's what we strive to deliver to all of our customers, and we're happy this was the case for you. If there's anything else you need, please let us know! Sincerely, Dave Robins, General Manager and Owner
Mustang
by Xenawp on 02/08/2015updated 03/02/2015Your remodeled facility (service entrance, service desk, and waiting area) was quite impressive. Access to staff is much improved. Getting the car washed was a plus.Thank you for the 5 stars! We're so happy you enjoyed our new facilities, and are glad we were able to take great care of your Mustang. Thank you for coming into see us, and please let us know if there's anything else you need! Sincerely, Dave Robins, General Manager and Owner
My Experience at Theodore Robins Ford
by Nascarfrank on 02/04/2015updated 02/17/2015Everything! Theodore Robins Ford in Costa Mesa California is awesome! Everyone was very helpful and did all possible to make us happy.theo robins service
by heidi_k_1 on 12/20/2014updated 01/05/2015love the remodel... the service department is now super clean and getting my car checked in took about 2 minutes instead of the usual 15minutes.Heidi, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear that your overall experience with us has been pleasant. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Sincerely, Dave Robins, General Manager and Owner
Merry Christmas to me!
by Karriola on 12/24/2014I definitely recommend Theodore Robins Ford to anyone. I was kindly greeted by Luis when I arrived and he directed me to Eddie who is a salesman. Both Luis and Eddie were very welcoming and I can say I would buy another car from them in the… future. I had a wonderful experience overall because they were willing to work with my situation and that led me to leave with a 2014 Ford Edge!! Merry Christmas to me.Thanks for writing this review, Karriola! It is reassuring to know that Luis and Eddie provided you pleasant and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Im happy to hear that you left our dealership with positive experience. Congrats on your new 2014 Ford Edge! Dont hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Sincerely, Dave Robins, General Manager and Owner
2015 Mustang GT
by BradGray on 12/19/2014Dean Hammond is outstanding to work with. I bought a 2005 Mustang from him and when it came time to by the 2015 Mustang I was very happy to find out that he was still working there. I didn't even consider going to a different dealership.… I knew Dean would take excellent care of me.Brad, feedback like this is always appreciated! Thank you for stopping by to write this positive review -- and especially for being a loyal Theodore Robins Ford customer! Dean's sales excellence is always consistent, and I'm glad that your experience with him supports that. Congrats on your new 2015 Mustang! Thank you for your business and look forward to serving you again. Sincerely, Dave Robins, General Manager and Owner
Ford Service
by JdQ52 on 10/20/2014updated 11/10/2014Always very courtuous and friendly service, Steve in service was very efficient and helpful and JP "Frenchy" is the best. I enjoy my car! Thank you.I Should Have Come Here the First Time
by LaryZ on 11/07/2014I have been very pleased with the service and attention I have received from Theodore Robbins Ford since I decided to upgrade my Expedition in 2010.Lary, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Theodore Robins Ford for your vehicle service needs. Dave Robins, General Manager and Owner, 949.642.0010 x202, daverobins@robinsford.com
So hard to find a good dealer...
by scrmn714 on 01/31/2009It's difficult finding a dealer I can rely and trust to ensure my car gets its needs and I don't get ripped off. Have been to this dealership two times before, but this time I am no longer satisfied. The service advisor was too busy because… the place only had two advisors and no cashier. So, the SA was doing basically all the work at the service department. I told him I wanted an oil change and gave him a coupon for a special synthetic blend but I wanted full synthetic oil, so I couldn't use that coupon. He then said they're having a special. He also asked if I wanted a tire rotation and I told him I get that done for free at America's Tire Co. (wouldn't that mean I DONT want a tire rotation and I just want to get an oil change???) If he had been clearer by saying the price I'm giving/quoting you is for a maintenance service of 38.95 instead of an oil change only, and perhaps saying this does not include the cost of the upgraded synthetic oil, I would understand very clearly and it wouldn't be a problem now. I even told him how I was amazed it was cheaper than jiffy lube and he agreed what a deal this was. Now I wish I went to jiffy lube where at least I know what I am getting consistently and wouldn't be so broke now.Well, good for you. I took my Mustang in there and saw an empty donut box and old coffee. Nice! Also, it's the typical service deal where they push you to get more service than the owner's manual dictates. In addition, my visit resulted in higher charges than I was quoted for service. Didn't appreciate that at all, nor did I like having to call to get the car right before the place closed.
I recently had an oil change at Theodore Robins Ford and it went great! Steve Noches got me right in and out. The waiting area was fine and there was complimentry coffee (I dont know what the other guy is talking about). I received a coupon for a $9.95 special and it was just that! I saved a ton of money and it was done right and quickly.
Great Staff
by bri00032 on 03/07/2014updated 09/28/2025I purchased my fifth car yesterday but my first new ordered vehicle. Ordering a new vehicle when you have not done it before can be a lot to take in and it was great to have a staff that would take the time to walk through the items with me… then answer all my questions. I did not understand the way vehicles are pulled to be built, but Nicole and Courtney did an amazing job answering my questions and making me feel comfortable about my purchase. My thanks to all the staff at Theodore Robins Ford for their help, but mostly to Nicole and Courtney.
Theodore Robins Ford serving Costa Mesa, CA for 98 years treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Proudly serving the cities of Costa Mesa, Orange, Buena Park, Santa Ana, Villa Park, Fountain Valley, Santa Ana, Huntington Beach and all surrounding cities in Orange County and Los Angeles County.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Italian
- French
- Arabic
- Portuguese
Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Dave Robins, General Manager and Owner
by robinsfordca on 10/11/2016