Theodore Robins Ford
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Dealership Service Review
service Rating
Routine Service check up
Written byon 02/09/2015
updated 03/02/2015
service staff was engaging- Kelly was amazing. She checked the system and noticed that it was my first oil change and honored by first free oil change. I thought that was very outstanding customer service. When I picked up my car I half expected to hear a list of things that needed to be fixed or upsold but there was nothing (new car shouldn't have issues) and she just had me sign and I was on my way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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robinsfordca on 06/17/2015
Dealer Response
Thank you for the kind words on behalf of Kelly! We're so glad that she could take care of you and make sure your visit with us was an outstanding one. That's what we strive to deliver to all of our customers, and we're happy this was the case for you. If there's anything else you need, please let us know! Sincerely, Dave Robins, General Manager and Owner
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