Customer Reviews of AutoNation Honda Costa Mesa
Review type:
Great Experience!
Honda Service
by Umachary on 11/20/2023Good service by Auto Nation. Valuable information to maintain vehicle neatly.Hi Umachary, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Amazing Experience
by Mara on 11/15/2023One of the best experiences in our lives. We walked in with our German Shepard there, and all employees were super friendly. We walked out with our new Honda CRV Hybrid, urban Grey. So happy. Special shout out to Enzo and Hamed. They both… were so helpful, polite, and knowledgeable. This place has such a positive energy because of people who work there. If you ever need a new Honda or trade in, make sure your first choice is Auto Nation, you will be so satisfied. Enzo and Hamed, you did a great job,and we appreciate you.Hi Mara, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Complimentary year one service
by oriblitz on 11/13/2023Truly a breeze. I lease and [refer service here because of the care, timeliness, and thorough work done by the entire team.Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by Anonymous on 11/10/2023Staff was respectful and helpful. 5/5Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Happy Ridgeline
by Robert Ch on 11/09/2023A1 service stop. Was in and out fairly quicklyHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
by lorenglo79 on 11/09/2023I usually go in to get an oil change. I'm able to schedule my service without issue. Once I'm there everyone is very friendly and professional. The waiting area is nice and clean with complimentary drinks. Wait time is about an hour but… if it's longer they arranged a Lyft to drop me off at work. Happy with my experience and service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
1st Time visiting this dealership
by Arturo R on 11/08/2023Went in to purchase a new vehicle and being a first time buyer my odds were very limited, thankfully Mr. Hamzeh Alam was my sales person and provided the best customer service anyone can ask for when coming in to a dealership, he was able… to provide a very good deal that fit my budget and walked out with a new car... I'm very happy with my new vehicle which is a Honda Civic Sport Hatchback 2024, 100% recommended to ask for Hamzeh Alam as your sales persosHi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Honda Costa Mesa and we hope to be of service again in the future.
Why I Rate AutoNation Honda Costa Mesa as Top Notch
by FairAssment on 11/05/2023A a new customer of AutoNation Honda Costa Mesa, I have had a few outstanding experiences working with both the sales and service teams. They were professional, honest and direct, which is what I look for in a car dealership. Here’s my… story. Day 1: While having my 2013 Honda diagnosed and serviced, I walked over to the sales department to kill some time. Long story, short… At the end of the day I drove home in a new 2023 Honda. As one of two remaining Accords for that model year (everything else was 2024), I got a very good price. Day 2: Unfortunately, there was a problem with the driver assistance technology warning lights flashing on. A web search revealed that the problem was shared by some other Honda owners. It was often difficult to diagnose. Sometimes it went away. Sometimes it didn’t. Day 3: The problem was quickly diagnosed but supply chain shortages meant a long wait for the repair. The sales department followed up and offered a direct, one-for-one swap with an identical model - expect it would be a 2024, which was the latest model year. Of course I took the offer. To me, that was truly commendable and a statement on the high quality of support that the service and sales teams provide their customers. Naz Moradshahi Javid helped with the purchase of the 2023 model, and Habib Abdukarim helped with the 2024 model. Both of these people were extraordinarily helpful and very pleasant to work with. (Not at all the ’pushy’ sales person type.) For both cars, Austin Grande helped with all the purchase and financial options as well as assembling the associated paperwork. Cristhian Plascencia and Michael (didn’t get his last name) helped me in the service department and they were great to work with. Thanks to those people who helped me directly and thanks to AutoNation Honda Costa Mesa! P.S. I am left with one question that, if someone couldn’t answer, I would greatly appreciate. I also bought the Vehicle Protection Plan that AutoNation offers. The terms were better than Honda’s Extended Care Plan. I trust the reputation of AutoNation. But I am unable to find the name of the specific company that provides this plan. This leaves me somewhat uncomfortable. I do know that the AutoNation Protection Plan is administrated by Consumer Program Administrators, Inc. But it’s also difficult to find factual information on this company as well through a web search. If anyone can provide additional information on this plan and its provider/administrator, I’d appreciate it.Hello, we appreciate you taking the time to leave us this feedback. Please reach out to us at (714) 627-5559 when you can so we can address this situation directly. Thank you and have a great day.
Thank you Enzo and AutoNation Honda of Costa Mesa
by Enzo S on 10/26/2023After researching and deciding on a new car, I filled out a form online to help facilitate the process of finding and buying the car in Orange County, CA. I was immediately overwhelmed with phone calls, emails and texts from a variety of… dealerships. However, from the very start, I was impressed with Enzo Achouri of AutoNation Honda of Costa Mesa. Enzo was straightforward, friendly, helpful and professional. As the vehicle was not yet available at his dealership, or any dealerships locally, he set up realistic expectations for delivery and discussed pricing, earning my trust and respect along the way. At the end of the day, Enzo delivered exactly what he promised and I got the car I wanted at AutoNation Honda of Costa Mesa.Hi Enzo, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
2024 Civic Sport
by JoseDeJesus on 10/22/2023I had an easy and smooth experience on buying my car. They answered every question that I had and were helpful on finding the best terms for me. From the start, the service was great. I would recommend to family and friends if they need to… buy a car.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Honda acord ex
by Vick714 on 10/21/2023Exelente trato todo el personal hamables serviciales el vendedor exelente resolvio todas mis preguntas y en la negociacion fue lo mas Claro y accessible con lo que yo queria hacienda su trabajo exelente mente bien .ya recomende a auto… nation honda de costamesa con todos mis familiares y conosidos.. esto contento de perteneser a mi nueva Familia AUTO NATION de costa mesa ..Hola, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que pueden confiar. Agradecemos su recomendación de AutoNation Honda Costa Mesa y esperamos poder servirle nuevamente en el futuro.
Top-Notch Service for Oil Change and Transmission Fluid Replacement
by sittykitty on 10/19/2023I recently had my car serviced at the local Honda dealership, where I opted for both an oil change and a transmission fluid replacement, and I'm pleased to share that my experience was overwhelmingly positive. The process was incredibly… convenient and efficient, with only the slightly higher cost serving as a minor concern. From the very start, the appointment process was smooth and hassle-free. Upon arrival, the staff greeted me with a warm and friendly demeanor. They efficiently collected all the necessary details and swiftly moved my car into the service bay. The speed at which they operated was impressive, and I was pleasantly surprised at how quickly I was back on the road. This is a huge advantage for those of us with hectic schedules. The expertise of the technicians was apparent in the way they handled both the oil change and transmission fluid replacement. It was evident that they were knowledgeable and skilled, giving me peace of mind that my vehicle was in excellent hands. Although the only drawback to this otherwise outstanding experience was the cost, it's important to note that you get what you pay for. The service was of the highest quality, and while it may be a bit more expensive than other options, the assurance of having a reliable team work on my car was well worth it. In conclusion, the Honda dealership provided me with top-notch service for both the oil change and transmission fluid replacement. The staff was not only friendly but also incredibly knowledgeable, making the overall experience a truly positive one. If you're willing to invest a bit more for quality service and expertise, this dealership is a solid choice for your maintenance needs.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Needs improvement
by Naira rojas on 10/15/2023I have been to multiple places to get my services done for my car. This place is the worst, now I know a 30 minute drive is better than a 2 minute one. All they car is about up selling for services which is more money. They don’t car about… you and your car. The first time I had an issue was I called them to make an appointment, I show up for the appointment I’m not on the list. I check the number same number, I wrote it done and repeated it to the lady on the phone. This time no worker is friendly , nor do they look like they careHi Naira, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (714) 627-5559 to speak to our manager directly.
oil change
by AlfaroE on 10/13/2023Very fast and informative. Great experience.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AutoNation Service - Honda
by WallHonda on 10/13/2023Getting my service done was easy and it was completed well before I expected.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Honda Passport Service
by Hondaservice on 10/09/2023Michael serviced my Honda Passport and did an excellent job and was very helpful and efficient.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Costa Mesa. Feel free to stop by if you ever need any more help.
Easy in and out
by OCLTW23 on 10/07/2023Got oil change and recalls done. It was pretty easy dropping off and leaving the car for the day to pick up after work. Online payment was very easy. Only thing lacking was the communication with the service agent. It comes down to who you… get. One can be mediocre while another is excellent.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not Like Other Dealers
by Mckayla on 09/27/2023I bought a car from them around a week ago at this point, and everyone during this whole process was amazing. The car I came in for was a 2023 Civic Hatchback which ended up getting sold before I was able to come in, which obviously really… sucked but they ended up showing me a couple cars that were similar that I might be interested in. I test drove a couple and decided that I really liked a 2018 Civic EX-L that they had pre owned in the back. There was no heckling or pressuring to purchase a vehicle like most dealers which I really appreciated since this was my first time financing a car instead of buying one in cash like I've done before. Both Omar and Habib were the nicest and always kept me updated on what was going on and how everything is going to proceed. I really enjoyed doing business with them and will be coming back/recommending this place to others!Hello Mckayla, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service
by Lurtiz23 on 09/25/2023Excellent customer service, friendly, knowledgable, professional and proactiveHi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Oil change
by Tony tony on 09/15/2023Fast service and respectful workers always on time with everythingHi Tony, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Satisfied customer
by David p on 09/14/2023Super friendly and very helpfulHello David, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Brad, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kerry Valdez on 10/11/2024