Customer Reviews of AutoNation Honda Costa Mesa
Review type:
Helpful and quick
Satisfied customer
by David p on 09/14/2023Super friendly and very helpfulHello David, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service at AutoNation
by HappyCustomr on 09/14/2023I just took my car in for service and, as always, I received friendly, patient, and excellent service on my car. This is why I would not take my car anywhere else but AutoNation! They have my complete trust.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Good Value in a Tough Supply Market!
by Stephan on 09/11/2023Excellent experience overall. Good inventory in a tough market; straightforward negotiation and friendly, consistent service from salesman.Hi Stephan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
service for honda pilot
by Jessica R on 09/11/2023great customer service fast and promptHi Jessica, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Honda CR -V hybrid sport
by Jon1234 on 09/11/2023The buying experience is good. However, when the second day I bought the vehicle, I experienced problems with the radio screen, it was not working and the screen turned black. The sale associates told me this vehicle is top of the line, so… there should be any problem with the vehicle. I hope they don’t sale me lemon car.Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (714) 627-5559 -- we hope to hear from you soon.
Very happy
by Schroeder on 09/10/2023Great service. We will be back to buy again. Enzo was very accommodating! We enjoyed our visit. Thank you.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New car purchase
by Sales 2023 on 09/08/2023Hector was very caring and stayed with us to the end.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall
by Gladys L on 09/09/2023Kathryn is really helpful that take care what we need. She is nice and friendly. She remembers we have visit before and consider what we need. I have a wonderful experienceHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Danny Walling
by Danny223 on 09/07/2023I’m really satisfied with my service. Easy to talk to you and also fast service.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Honda Service
by HONDAMP on 09/06/2023I received 1st rate service for the work done on my vehicle. Serve advisor Kathy M. SHEDULED, RECEIVED, AND EXITED MY SERVICE in the best possible way, quik, easy, professional, and timely. work done exactly how it was outlined.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
1
by TD Vo An on 09/01/2023Janson & Paul sale man wonderful friendlyHi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Derrick
by Mark Purcell on 08/31/2023Derek was very helpful, present and speedy in finding out information on the car that I brought in for service. He called me as soon as the results were known and gave me options as to what I could do with the car. In the end, I sold the… car to AutoNation and purchased beautiful used vehicle. I plan to call Derek if I have any service needs. Thank you.Hi Mark, Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Drive safe, and we'll see you on the road.
Naz and Nader
by Mark Purcell on 08/31/2023Naz and Nader were knowledgeable and took time as I search for a car. Naz followed up to see how I was doing and if there was anything that she could do to help me in my search.Hi Mark, Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. If you ever need help, just give us a call. Happy motoring!
Awesome Service
by Jude R1 on 08/28/2023My customer rep was so nice and offered to help with my tires after they had a nail in them. I would recommend them for any of my future servicesHi, thanks so much for the warm recommendation of the team here at AutoNation Honda Costa Mesa. Drive safe, and we'll see you on the road.
Excellent service
by alyssab on 08/24/2023Service was very helpful and efficient. They had great customer interactions, and my car had extensive work done after being parked for 8 years. Car now runs like new! They were also able to work with me to adjust service to just what was… affordable to me.Hi Alyssab, thank you for taking the time to leave a review for us at AutoNation Honda Costa Mesa. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Houston we have a problem
by Kyle Carr on 08/23/2023It is with inner turmoil that I write this review. I really really wanted to like AutoNation Honda Costa Mesa. My wife and I saved up a long time so that we could get her out of her piece of crap Kia. We looked at multiple dealerships over… various months to find a comfortable SUV suitable for a new family. We found a 2016 Porsche Cayenne in our favorite color that was priced fairly and decided to buy it. Our out the door price on our 66k mile Porsche was 31-32k dollars. Being used we only considered buying a car that was "Certified." My salesman worked with us on the price and we fell in love with the car immediately. That is until we started having all of the issues listed below and our car spent months in the shop. 1.) Rough power steering pump at idle 2.) Air conditioner that was completely non functional (it was cold outside when we bought it) 3.) 1 side amber light non functional even after changing bulb 4.) Coolant leak (would smell after driving) 5.) Rough shifting/surging in between gears 6.) One new headlight and one old headlight that had a damaged gasket (when its cold out,old headlight gets foggy/has condensation 7.) old wiper blades that were non functional 8.) clogged wiper fluid spray nozzles 9.) Ambient air temp sensor that was plugged into the wrong harness causing it to fail 10.) major rat droppings/nesting under plastic engine cover. Also multiple chewed up spots on engine firewall/wire insulation. I took care of as many issues as I could before finally giving up and calling the service department. At first they told me to find my own shop to work on it if I could. I wasted days with 3 different shops who all eventually came to the conclusion that the issues were too advanced to work on. I took the car to AutoNation Costa Mesa, they were extremely helpful and I felt good about the whole situation. They took my car in and started working on it immediately as well as loaning us a car. We received a call and our service advisor told us that they tried to work on the car but couldnt complete all of the jobs because it was out of their expertise. They sent the car over to AutoNation Porsche Irvine to complete the repairs. Once the repairs were done we returned the loaner and got our baby back only for it to still have issues. Multiple parts had been replaced on the top of the engine in regards to the fuel system (apparently these parts broke when they were working on it), coolant connectors and the ac compressor had been replaced and it was working good but sounded rough. I was told the steering pump was low on fluid which was not true because I checked it before taking it in and it is still rough to this day. Also the headlight was deemed fine but continued to get foggy and condensate on wet/cold days. A short time later the shifting got real bad and we took it back in. Another loaner car and long duration in the shop. The transfer case was replaced this time and the car was running good. Car was great until coolant smell came back and the AC kept shutting off on my wife. I called AutoNation and they argued with me until deciding to take another look at the AC. They took it to Porsche Irvine and they told me that there was a problem with the radiator dampers opening up. Porsche Irvine has had my car for almost 2 weeks now and everyday that I call they tell me that my case manager Israel (AutoNation Honda) is supposed to have a meeting with his general manager and that they havent heard anything new. Ive been hearing this for approximately 5-6 days. I live an hour away from the dealership without traffic or else I would've stopped in by now. Porsche Irvine has apologized for the way Auto Nation Honda Costa Mesa has conducted themselves and has even tried to advocate for me to receive some answers. My car is still sitting and collecting dust and they don't care that my wife is without a car. She is a special ed school teacher who relies heavily on being able to drive herself to work at early/late hours. I work afternoons/evenings and am attending night school so having to give her rides all the time is extremely inconvenient. Israel refuses to return calls from me and Porsche Irvine. Israel has been extremely hard to get a hold of throughout this entire process and typically does not return calls even when leaving voicemail after voicemail. I believe he thinks I'm a problem that will eventually go away. The greatest part of the whole process was dealing with Kai Ascencio and Chet with AutoNation Honda along with Johnathan and Dean with Porsche Irvine. They have gone above and beyond for me and act like they truly care about the customers. I do not know what else to do at this point and fear that I will be forever dealing with issues as a result of trusting the folks and AutoNation Honda Costa Mesa. I wouldve loved to purchase many more vehicles from this dealership.Hi Kyle, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (714) 627-5559.
The dealership reached out to me and we came to a fair solution. I would do business with the dealership again because I feel that they handled the situation well.
Inspection
by Josephine on 08/19/2023I took my car for an inspection August 8th & got helped by Jose. Such great costumer service! Overall, everyone there has great costumer service :)Hi Josephine, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
by Natalie S. on 08/18/2023Chris was great. He showed me the car and explained all the trims. He even came in on his day off to finalize the sale. He was attentive and patient with me throughout the entire process, I will definitely be coming back.Hi Natalie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
car service
by pleased on 08/17/2023I had a pleasant experience. The wait wasn't long (you offered tv viewing) the environment was clean and fresh and comfortable. Your service rep was prompt and clear in explaining the situation and offering solutions. thank youHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Civic Service
by GeorgeM on 08/10/2023Consistent, speedy and as always great service!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service of my Honda Odyssey 8/1/2023
by 14411441 on 08/03/2023My Honda Odyssey needed an oil change, brake fluid change, and tire rotation. I brought my car in for service. Jose was the representative who carefully review my needed service requirements at 25,000 miles. In addition he reviewed a… recent recall on the side window. I left the car and as promised , he called that the service was finished. This is a great dealership at Honda Auto nation in Costa Mesa---DavidHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Costa Mesa! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Destiny Jarvis on 07/07/2025