Lexus of Cerritos
Customer Reviews of Lexus of Cerritos
Review type:
Sales Associate
Jersey Castillo
by Victor L. on 12/29/2024updated 01/03/2025Quick, easy and professional. Great price on my car purchase 2025 300h Lexus.Hi Victor, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Service advisor
by Danterosete on 12/18/2024updated 12/26/2024Rosel is my advisor and is very friendlyHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service center
by Rachel47 on 12/18/2024updated 12/26/2024Service was great and quick. The service advisor was friendly and reviewed all the work that would be performed on my vehicle.Thanks so much for the warm recommendation of the team here at Lexus of Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!
good experience
by pathvet on 12/23/2024routine courtesy service went easilyHi, thank you for your positive review. We're happy to have been of service to you.
Great service
by Mkhov#1 on 12/12/2024updated 12/19/2024Aurora is always helpful! Love coming to her.Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Perma paint
by P3ManLB on 12/10/2024updated 12/17/2024Lauren Nielsen and Brian Galo were very helpful in assisting me with service today. Their service was kind and efficient and friendly.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Make sure you ask for Lara Neilson
by Greg Tad on 12/10/2024Because of consultants like Lara, Im Lexus’s customer for 15 years! She is the top notch of service specialists! She makes everything very simple and easy! She is lovely and she is very professional.Hi Greg, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Please don't hesitate to reach out if there's anything additional we can do for you.
Sales Associate
by Bianca55 on 12/01/2024updated 12/09/2024Aaron was the best! He was very helpful and friendly. I got the car I wanted.Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Please let us know if there is anything else we can do for you; we are more than happy to help!
Aaron Qawasme Sales associate
by Donald Hurst on 12/01/2024updated 12/09/2024Aaron was awesome. He took care of me and my wife and we drive out here in a brand new 2025 Lexus.Hi Donald, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Please don't hesitate to reach out if there's anything additional we can do for you.
AARON QAWASME
by Carla Rosso on 11/24/2024updated 12/03/2024Aaron was an excellent salesperson who helped us purchase the car of our dreams. It’s spacious enough for my husband and me to start our family. Aaron was incredibly knowledgeable, detail-oriented, and even had a great sense of humor! What… a fantastic experience at Lexus.Hi Carla, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Damaged my brand new GX550! unprofessional and no accountability!
by JeffGx550 on 11/26/2024AVOID at ALL COSTS! I was reluctant to give 5 stars before, but let things slide until now. I’m just fed up with this dealership. 1) Whole buying experience with sales team for my GX 550 was unprofessional and sleazy. Forced add ons that… were well above market value. They even pulled a sleazy sales tactic during negotiations by telling me there was another bidder for the car I wanted and to choke up $8k over if I still want it. I called their bluff and they made up a dumb excuse. Do not work with Siddartha or Elaine. Strike 1. 2) When my car was delivered I asked them to not drill any holes on the bumper for license plate. They assured me brackets would be installed on the grill. I asked at least 5 times prior to pickup (10 days to prep car). When I get the car they obliterated the bumper with 4 holes drilled. I did not find out until a month out while installing new plates. They lied to me and have nothing to rectify the situation or compensate for damaging my vehicle when I explicitly told them not to. No sense of accountability or professionalism from the top down. Strike 2. 3) Day of pickup, the entire sales team was bantering about partying the night before and throwing out F bombs with no regard for the customer. They can do whatever they want on their own time but I expect much more class from a Lexus dealership. Communication throughout was more or less the same. Very sleazy, nonchalant, unprofessional. Strike 3 4) Day of pickup, they didn’t complete putting on the door protection film I paid $1200 for. Of course the market price is $100 but this is part of the sleaziness. The problem is it wasn’t installed the day I picked it up, so I asked to reduce the car price by $1200 since I don’t want it anyway. They insisted it was required and I had to come back on my own time to get it installed. I live 40 miles away! Why should I have to pay with my time to come and do something that they didn’t deliver. Any other retailer would refund but they would not. At this point I was tired of fighting. Again, sleazy and unprofessional and just out right bad customer service. strike 4. The only bright side is Marlon from finance and the service department. Good experience with them. sales is the problem and GM hasn’t responded to my email. I will have to report to corporate. This is not what anyone should expect from any dealership, let alone a Lexus dealership. Keep in mind, I’m no spring chicken. This is the 7th car I’ve brought or leased, 2 others being from Toyota/Lexus and this is BY FAR the worst experience I’ve encountered. Bring your business elsewhere.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
New Car Sale
by Sonia.r562 on 11/04/2024updated 11/20/2024Jersey Castillo was our salesman, and he exceeded all expectations. From start to finish, he was professional, courteous, and straightforward—no shenanigans or pressure tactics, which is rare to find these days. He made the entire process… smooth and stress-free, ensuring we felt confident with every step. If you're in the market for a Lexus and want someone who is genuinely looking out for your best interest, Jersey is your guy. We couldn’t be happier with our experience and highly recommend working with himOne Satisfied Customer
by Rejoyce on 11/16/2024Did not buy my car at Lexus of Cerritos but I wish I did. The service was excellent!!!Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Looking for a car
by Ace1642 on 10/20/2024updated 10/28/2024I was looking for a used car for my Aunt. Aaron was able to help us find a model that fit within our budget. Aaron was very kind and accommodating. Overall took about three hours before we were on the road.Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. If you ever need help, just give us a call. Happy motoring!
Sales consultant
by Abe7777 on 10/27/2024Walked into Lexus Cerritos looking for a GX. The SUV was so hard to find due to demand, but the salesman Aaron Qawasme said they had one! He was very personable and professional. He made the car buying experience very easy. The manager and… finance department were also great! Very nice dealership!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Sales consultant
by Jeramey on 10/15/2024updated 10/24/2024Aaron qawasme was very friendly very respectful and was here to help an make our process of purchasing a vehicle smoothThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
sales consultant
by Marcel de on 10/16/2024updated 10/24/2024Haroun Qawasmeh was so professional sales consultant he worked with me and help me to get the deal done thank you so much Haroun for you helpThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Anavilma on 10/16/2024Sal Campos in service was very helpful.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Sales consultant
by Meli40$ on 10/15/2024Aaron Qawasme was awesome!! Highly recommend Mr. Qawasme was very helpful, knowledgable, friendly and accommodating.Hi, thanks so much for the warm recommendation of the team here at Lexus of Cerritos. If you ever need help, just give us a call. Happy motoring!
Want concierge service please check out Lexus of Cerritos
by Milton F on 10/15/2024What a great experience in purchasing a new vehicle. Ricky Soto is an exceptional representative. He guided the process from start to finish and I felt that this was the easiest transaction or car purchase I have ever encounter. Ricky is… very professional and I’m happy that I was able to meet him if I’m ever in the market again I’m definitely coming back.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Aaron Qawasme is a great salesman
by AaronHo on 10/13/2024Aaron has been great, it been a pleasure to work with Aaron, he been helpful in showing me the vehicle and all the in and out and make me to be very comfortable in my purchasing the car todayHi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/21/2025