Lexus of Cerritos
Customer Reviews of Lexus of Cerritos
Review type:
Sales Associate
Blanca A
by Blanche on 10/03/2024updated 10/12/2024Great customer service! Very professional and pleasant. Knowledgeable and not pushy with product or service.Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Haroun Qawasmeh - Sales Associate
by Irocizzy38 on 10/09/2024Excellent customer service, fully transparent and was open to negotiating. Easy to work withHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Sales consultant
by Linda A. on 09/29/2024updated 10/07/2024Had the pleasure of working with Haroun Qawasmeh for my first Lexus purchase. Haroun was incredibly patient, detailed, and made sure we had the best experience. Would highly recommend working with Haroun!Hi Linda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation and we hope to be of service again in the future.
Consultant
by Ronald Sougu on 09/30/2024Qawasmeh Haroun Suleiman did a great helping my daughter purchase her car and get us the deal we wanted. Qawasmeh is very informative and has great customer service. Thank you for your help!Hello Ronald, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Consultant
by Anita Sougu on 09/30/2024Qawasmeh Haroun Suleiman did an amazing job helping me purchase my vehicle. He showed me all the features of both cars I was eyeing; the RX350h and ES300h. He made checking out and test driving the cars very comfortable and fun. He made… sure we were happy with the purchase in all ways.Hi Anita, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great purchase experience.
by Py112233 on 09/28/2024Went in with an aggressive offer and both Brandon and Haroun were awesome in beating the price. They honored their word and as a customer. I appreciate it 100%. Definitely great and easy experience.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Phenomenal Service (Max Oceloti & T-George)
by AJ Osuna on 09/28/2024The purchasing process was super smooth and efficient. Max Oceloti was super helpful and understanding. Has amazing communication and helped with any problem that I had. I would definitely recommend asking for him to help you out when… coming to the dealership. T-George was also very reliable as he was very informative about the finance process. Made the financing process very easy to understand and guided me through anything I had questions on. This is definitely the dealership I would do business with in the future. 10/10Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Lexus Dealership
by Mardale E. on 09/21/2024Amazing experience, they work with you as-well as giving you tips and great service and hospitality, making the car buying experience very smooth.Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service department
by Jefferson on 09/12/2024Excellent service center. Highly recommendedHello Jefferson, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fabulous service
by ChasLexus on 08/11/2024updated 08/20/2024Robert, did help us with the service on our car. Thank you for your help and suggestions.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Experience not as luxury as the vehicle
by T. J. P. on 08/02/2024The sale service was lackluster, as if I was not valued. My original salesman was not available and the manager & replacement salesman did very little to make me secure or feel valued as a customer. I was sold a vehicle that had unwanted… additions and when the salesman was notified I was told you can take that off later. I was not shown any features or how to connect my device to vehicle or customize settings. I was not given vehicle specs until after everything was completed. The saving grace for this dealership has been Richard from service and Hussam from finance. They turned my distaste into acceptance. They gave me a luxury experience to go with my luxury vehicle. Thanks guys!Hello, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (562) 263-7857.
2024 Lexus GX 550
by JKP2024 on 06/13/2024Worked with Jovan Beason, he was a fantastic salesperson & I drove 2.5 hours to purchase the car, simply because I wanted to buy it from Jovan (and he made sure he had a car that had everything I wanted). Once I arrived everything ran… smoothly, I was very aware of purchase price and numbers, was not pressured to buy the vehicle & everyone was courteous and knowledgable. There were some additional items I needed to have installed on the vehicle, and worked with Gilbert Corral (Sales Manager) to ensure a date/time was set to get this done, he was also very communicative and accommodating.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Lexus of Cerritos- Top Notch Service
by Adolfo C on 06/03/2024Had a great car buying experience with Edgar and Elaine. They were fair, attentive and not too pushy. The Finance Manager was also very professional and was not trying to push services on me. All were great and pleasant to work with.Hi Adolfo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recommend Cerritos Lexus Any Day
by Helen Tol on 06/02/2024Service is always fast and the staff are consistently helpful and knowledgeable. Additionally everyone is so friendly and professional.Hi Helen, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor svc
by Customer on 05/23/2024updated 05/28/2024I requested a copy of the carfax and never heard from dealership.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.
Happy with my 1st Service
by RichV1716 on 05/17/2024I was very pleased with my first visit at Cerritos. I was taken care of by Richard Garcia and he was very helpful and communicated everything I needed to know and scheduled a ride for me to drop me off and pick me up from Cerritos Lexus. I… have been to other dealers (Acura) before and Lexus dealer was top notch.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EXCELLENT SERVICE
by CHANH SY on 04/29/2024updated 05/10/2024Roy lee is the best sale man. . i bought the tx350 from the lexus of cerritos, he very friendly, nice and professional. Everything was perfectHi Chanh, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Too much time wasted
by Sue on 05/08/2024Even after we had concluded the deal, still were in the dealership for another 2+ hours to complete paper work. Seemed forever.Hi Sue, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 263-7857. We hope to hear from you.
Lexus RX350 service
by Tae Lee on 05/08/2024Overall, I am satisfied with your service, but there were problems with language communication due to my poor English skills. Fortunately, the staff member in charge brought in a Korean sales staff to serve as an interpreter and was able… to complete the job smoothly.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
New 2024 Lexus SUV Purchase
by Denise K. on 04/22/20242 issues with dealer: Dealer should not let customer drive off site without first making sure phone is properly paired with new car, and review of basic features. There are safety and liability issues associated with new automated car… features, such that if buyer is unaware could cause an accident. This item was address by dealer sending a sales rep out to buyers house to review features and answer questions. Waited 4 hours to buy new car, this was after a good faith deposit was left to hold a car in transit and discussions with sales rep over a period of 2 weeks about financing options and trade in. The only thing left to discuss at time of sale was trade in price. Should not have taken an additional 4 hours to complete sale.Hi Denise, thank you for bringing this matter to our attention. We would like the opportunity to address your concerns. Please reach out to us directly at (562) 263-7857 when you have a chance. Thank you, and we look forward to hearing from you.
Necesitan mejores tecnicos
by Martin M on 04/22/2024HONESTAMENTE NECESITAN GENTE CAPACITADA PARA SERVICIO LLEVE MI IS 500 POR MANTENIMIENTO DE 5000 MILLAS Y TENIAQUE REEMPLAZAR UNA LLANTA TRASERA ,INSTALARON LA LLANTA Y SALI DEL DEALER Y A LAS 10 MILLAS MI LLANTA ESTABA SI AIRE , EN EL… FREEWAY CARGO CONMIGO SIEMPRE UN MINI COMPRESOR Y LE PUSE AIRE Y VI QUE HABIAN DEJADO FLOJA LA VALVULA DONDE SE LE PONE AIRE A LA LLANTA YA NO QUERIA REGRESAR AL DEALER PORQUE PASE TODA LA MAÑANA DE 9 20 AM TENIA MI CITA HASTA LA 1 45 PM EN REALIDAD NO ME GUSTO EL SERVICIOHola, te agradecemos que te tomes el tiempo de responder. El personal de Lexus of Cerritos se toma muy en serio nuestras reseñas. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (562) 263-7857 para analizar qué podemos hacer para ayudarlo.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/21/2025