Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
Recall and service #2
by Greg on 09/11/2019updated 09/18/2019Easy and efficientExcellent service
by Kristin on 09/11/2019updated 09/18/2019I was very surprised by how engaged all of the staff members were. My service experience was excellent and very fast. Bryon was friendly and helpful and polite and it was all exceptional.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota service
by Maria on 09/17/2019everything was done explained and over all the experience was excellentThank you for your great review, Maria! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota 25K service
by Virginia on 09/16/2019Fast, courteous, the adviser LISTENED and responded.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
10000 mile tune up
by Heather on 09/11/2019updated 09/17/2019Bryon was very helpful and even power washed my car because I told him that last time (when it was serviced there) they put it through the roller brush car wash and it bent my license plate. Bryon went out of his way to help me and clean my… car, so that wouldn’t happen again!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Really Saved My Life!
by John on 09/16/2019Your staff really helped me, in a time a great stress. I was on my way to an important meeting with a surgeon, about 60 miles away, in two hours, and suffered a nail penetration of my rear tire. There was no way I could get there safely.… I limped into your dealership and they prioritized my repair, enabling me to get to my appointment on time. All of your folk were wonderful, especially your representative, Brian, who organized and executed the entire process. I already thought your dealership was the best in the business but thank you so much, again, you have my undying loyalty and all my future business.Hi John and thanks for your kind words! We appreciate Brian as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
My Toyota of Santa Cruz experience
by Eurek on 09/16/2019There wasn’t a ton of upselling; just qualifying questions and directness, which I appreciated.We appreciate the kind words, Eurek. We look forward to seeing you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Excellent!!
by Amelia on 09/10/2019updated 09/16/2019I felt very comfortable of asking questions and being able to know that the sales representative gave me the opportuninity to no push or rush of purchasing my new vehicle. I enjoy his aloha spirit and most of all having courtesy and… patience.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Nice and smooth
by Rose on 09/08/2019updated 09/16/2019Quick and efficientThank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Trust worthy salesperson is the key!
by Meiyu on 09/08/2019updated 09/16/2019Sales person does not use tricks, no gimmicks, strait foreword pricing. Few e-mail, few phone calls, price done. Went to this dealer test drive, singed many papers done. Drive away the car.Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Toyota of Santa Cruz. Congratulations on the new car! If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great experience good deal and I love the car.
by Patricia on 09/08/2019updated 09/16/2019You sold me the right car at the right price in a beautiful show room Friendly and helpful staff from the salesman to the accountant Fair dealing in negotiating the price.We love hearing about customers that have a terrific experience at Toyota of Santa Cruz. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Kudos to Toyota of Santa Cruz Service Department
by Bill on 09/15/2019Candice was helpful and knowledgeable. Work was completed in a satisfactory time with no hassle.We appreciate the kind words, Bill. We look forward to seeing you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
More Than a Dealership- an Oasis!
by Sheva on 09/16/2019Every person I came into contact with there cared about me as a person, not just as a customer. I had the BEST experience there- I was having a rotten day and every Toyota staff person cheered me up!We really appreciate your feedback, Sheva. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
five stars
by Laurie on 09/16/2019Bryon the service rep did a great job. And Hector with the Shuttle crew is truly a pleasure. The woman w the ponytail was great, too, very friendly and communicative.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Fantastic service!
by Mark on 09/15/2019Friendly, low pressure environment, fair negotiating and excellent customer service.Thank you for the great review, Mark. Please come visit us if you need anything else, be it service or sales. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Keep it local with Toyota of Santa Cruz!
by Elizabeth on 09/04/2019updated 09/13/2019Friendly staff, great selection of cars, still felt like a small, local Santa Cruz business.Thank you for the great review, Elizabeth. Please come visit us if you need anything else, be it service or sales! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota Santa Cruz Review
by Shaylene on 09/04/2019updated 09/13/2019Bryon was exceptional. He was personable, concise, and professional. The overall experience was quick and I was very happy with all the service that was done for my vehicle.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Prius prime
by Brenda on 09/12/2019I liked the easy and not hassle pricingThank you for the five-star rating, Brenda! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
I love my new car.
by Patricia on 09/12/2019I liked working with Jordan Sullivan. He was very nice and very knowledgeable.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota Santa Cruz
by Daniel on 09/12/2019Very efficient shuttle service Working with GordonWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Dan Perry
by Daniel on 09/02/2019updated 09/12/2019good communication, all options explained to usThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota RAV4
Toyota Tacoma
Toyota Camry
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
by Toyota of Santa Cruz on 09/18/2019