Toyota of Santa Cruz

4200 Auto Plaza Dr, Capitola, CA 95010

Today 9:00 AM - 8:00 PM

Sunday

10:00 PM - 8:00 AM

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Customer Reviews of Toyota of Santa Cruz

Review type:

Overall rating

5.0

(1567 reviews)

Customer recommendations:

Yes (1)|No (0)

Write a review: Sales | Service

Honest, no BS dealer, highly recommend!

by Karen on 10/21/2024

I’ve been to many sleepy dealerships (never a Toyota one), mainly Honda. I went in to Santa Cruz Toyota with my guard up, ready to fight, only to find out they’re transparent, fair, kind and don’t play any games. Chuck and Miguel helped me…

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1567 reviews

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Very efficient!
5 out of 5 starsby Don on 05/04/2019
Our sales person Derrick made everything go great.
- Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 05/06/2019
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Great dealership
5 out of 5 starsby Victor on 04/26/2019
updated 05/06/2019
Fast and efficient purchase of my truck. All was ready to go on arrival. Sale was concluded quickly without wasting any of my time.
- Victor, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by Toyota of Santa Cruz on 05/09/2019
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Thomas Snyder 2018 corrola
5 out of 5 starsby Thomas on 05/02/2019
Staff and transportation were a blessing
- Thank you for the great review, Thomas. Please come visit us if you need anything else, be it service or sales. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 05/03/2019
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Will done Santa Cruz Toyota
5 out of 5 starsby Charles on 05/02/2019
Everything from Mike, the service writer, to waking my car at the end before it was hand neck to me. Smooth operation. Very happy. Thanks, Charles
- We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/02/2019
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What's title?
5 out of 5 starsby John on 05/01/2019
courtesy and promptness
- Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/02/2019
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Thank you
5 out of 5 starsby Bob on 04/24/2019
updated 05/01/2019
Friendly, professional, accurate time frame completed.
- Bob, thank you for the feedback! We are happy to hear about your positive experience with our team, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/03/2019
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Venza Service
5 out of 5 starsby Donna on 04/24/2019
updated 05/01/2019
TReated with respect and sincere caring for me as a customer. Went over all things relating to my vehicle once it was ready to go.
- Thank you for this amazing review, Donna! We really appreciate your business. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 05/03/2019
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Toyota
5 out of 5 starsby Natasha on 04/24/2019
updated 05/01/2019
Helpful, knowledgeable staff
- We appreciate the kind words, Natasha. We look forward to seeing you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/03/2019
- We appreciate the kind words, Natasha. We look forward to seeing you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/03/2019
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Toyota service on recall
5 out of 5 starsby Lucille on 04/30/2019
Quick in and out.
- I'm pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/01/2019
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Great cars. Great dealers. Great buying experience
5 out of 5 starsby RAV4_Dude on 04/30/2019
Dealer was very knowledgeable about the vehicle. Showed the features and very friendly. Pleasant buying experience.
- We canât thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/01/2019
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Loving Toyota
5 out of 5 starsby Steven on 04/23/2019
updated 04/30/2019
Friendliness of the service reps. Makes me feel like family.
- Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/01/2019
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Helpful, friendly people
5 out of 5 starsby Valerie on 04/29/2019
Helpful, friendly people. Service done quickly and completely. Shuttle. Car wash is a nice little extra.
- Valerie, we are glad to hear you enjoyed your recent visit to our service department. At Toyota of Santa Cruz we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/30/2019
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Great Sunday am service
5 out of 5 starsby Bob on 04/29/2019
On a recall , was able to bring in 7:30 Sunday am and go work out and pick up @ 11:30...service excellent
- Bob, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/30/2019
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Awesome!
5 out of 5 starsby Rachel on 04/29/2019
I was greeted quickly upon arrival
- We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/30/2019
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Toyota SC knows what's up.
5 out of 5 starsby Anthony on 04/29/2019
The folks that work here are consistently awesome; friendly and personable on the front end, skilled and reliable on the back end.
- Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/29/2019
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Fast friendly service
5 out of 5 starsby Joseph on 04/28/2019
Fast friendly service.
- Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/29/2019
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Service Visit
5 out of 5 starsby Lawrence on 04/28/2019
Prompt, thorough service. Considerate and pleasant.
- Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/29/2019
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Very comprehensive
5 out of 5 starsby Holly on 04/27/2019
Checked everything...since I’m not very knowledgeable about cars, I really depend on Toyota service department to make comprehensive check of everything!
- Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/29/2019
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Recall service
4 out of 5 starsby Robert on 04/26/2019
The car was ready when promised, and it was a bonus that they washed it!
- Tobert, we are glad to hear you enjoyed your recent visit to our service department. We believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/29/2019
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Customer Service
5 out of 5 starsby Claudia on 04/26/2019
I liked the respect it was given to me by Andrea. She was very courteous and respectful and went over the process clearly. She also kept me updated on the status.
- Claudia>, we are so glad we could take care of all of your needs at Toyota of Santa Cruz. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/26/2019
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Great service and experience overall
5 out of 5 starsby Daisuke on 04/20/2019
updated 04/26/2019
The fast and reliable internet, friendly and attentive staff, and the cheap/affordable vending machine snacks (I appreciate it that you had healthful options!) Also I got some great deals on new tires!
- We canât thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 04/26/2019
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