Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
appointment experience
by Alan on 05/29/2019Just all very smooth, friendly, professional--as usual! :-)Candice Curry is Great
by Mei on 05/20/2019updated 05/29/2019From my previous visit to this time, the biggest factor was Candice Curry. She did a great job of communicating to me the process of what's going on and what's the issue with my vehicle. On top of that, she handled the manner very… professionallyHi Mei and thanks for the great feedback! We're very happy that Candice was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Recall on Vehicle
by Brianna on 05/19/2019updated 05/29/2019He was super approachable and helpful.We appreciate the kind words, Brianna. We look forward to seeing you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Outstanding Service
by Karla on 05/19/2019updated 05/29/2019Love the service people. So helpful.Quick, easy and helpful
by Kevin on 05/19/2019updated 05/29/2019Chelsea was very helpful, friendly and informative, also Hector was a good driver with fun conversation.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Helpful and Friendly
by Caeli on 05/27/2019Jim Davis was very knowledgeable and friendly. He helped guide me in my search and was patient when i was indecisive.Caeli, we loved reading this review! Happy customers are our aim, and it appears Jim really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota Rav 4
by Wirtford on 05/27/2019Friendly and knowledgeableThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
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by James on 05/18/2019updated 05/24/2019Fast and courteousJames, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Excellent service
by Julie on 05/18/2019updated 05/24/2019This is the first time in 30 years I have found a service advisor (Michael Stump) who is respectful to women, courteous, kind, and friendly. He took the time to explain things in terms I could understand. Really all staff was kind and… respectful. Thank you for providing excellent service to our community!Hi Julie, and thank you for this great review! We're happy to hear that Michael took care of you! They are a great asset and we appreciate all that they do. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
review
by Glenn on 05/23/2019The service dep't went beyond what was probably strictly required and fixed what needing fixing.Glenn, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Regards, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Glenn, we really appreciate you taking the time to leave a review about your experience at our service department. We're glad to hear that you felt the Toyota of Santa Cruz team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Free shuttle home was a plus.
by Yeshe on 05/16/2019updated 05/23/2019Great, friendly service here. Free shuttle home while my truck was worked on was a nice touch.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Tacoma service
by Charles on 05/16/2019updated 05/23/2019I was greeted by the service advisor right when I had arrived so there was no wait. The shuttle service was excellent as has always been the case at SC Toyota.Charles, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Toyota of Santa Cruz for your vehicle needs. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service!
by Amelia on 05/16/2019updated 05/23/2019Very efficient, helpful & friendly service with good follow up.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service
by Kelvin on 05/22/2019Very prompt, quick and easy to schedule, friendly and detailed.Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service!
by Betty on 05/22/2019Quick service (got car back sooner than expected).We love hearing about customers that have a terrific experience at Toyota of Santa Cruz. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
great service
by Ann on 05/15/2019updated 05/22/2019communicative and prompt serviceAnn, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Toyota of Santa Cruz! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
5 Star
by Roger on 05/15/2019updated 05/22/2019Brian was very attentive to my needs and time constraints..Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
First car purchase made a breeze
by Kiara on 05/15/2019updated 05/22/2019Derek was an incredible help and was very patient and informative! It made my first car purchase much more easy going. He also went into detail about features once I had picked out my car which was very helpful. All around great experience… and knowledge of what car was right for me based on what I had spoke of.Kiara, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great Dealership
by Roger on 05/15/2019updated 05/22/2019fast and friendly serviceWe love hearing about customers that have a terrific experience at Toyota of Santa Cruz. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota Dealer routine check up
by Pamela on 05/21/2019efficient and quickWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Great service, would recommend
by Jared on 05/21/2019The staff is very personable and wants to go above and beyond for your convenience. Also, dealer has great inventory.Jared, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know our team went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Toyota RAV4
Toyota Tacoma
Toyota Camry
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
by Toyota of Santa Cruz on 05/30/2019