Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
good experience, good people, good car
by Richard on 06/04/2019They did not push us too hard. they were willing to work with us. We felt like we got a good deal.:)
by Briana on 06/04/2019Mark Schultz was awesome and return my questions and phone calls right awayBriana, thank you for the feedback! We are happy to hear about your positive experience at Toyota of Santa Cruz, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Outstanding experience from Bob W. and Santa Cruz Toyota
by Laura on 05/29/2019updated 06/04/2019I am very grateful to have had a very wonderful salesman, Bob Weiser. Initially I requested online pricing- he was very responsive and sent me a quote within a few hours. I went in to look at the car, but was not ready to purchase that day.… Bob was very understanding and I felt no pressure. I appreciate this so much- I probably would not have returned if I felt bullied to buy the car that day. He was also very knowledgeable about the Highlander and knew all the answers to my many questions. Working with Bob was very easy and I will definitely recommend him to any friends or family looking to buy in the future. Also, after I purchased the car, I ran into some issues with my Bluetooth. I called Bob and he returned my message right away, even though it was his day off. The level of customer service I have received from him was superior! Thank you Bob and Santa Cruz Toyota for making me a happy customer!We cannot thank you enough for your wonderful review of Toyota of Santa Cruz and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Can’t top this...
by Dirk on 05/28/2019updated 06/04/2019Typical example of underpromise, overdeliver! Car was ready, and washed, way before the 6 hours I was told it would take.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Tacoma TRD PRO 2019 5/26/2019
by Lucio on 06/03/2019I had a great experience. At the moment we arrived Mikey approached us, introduced himself, he answered all our questions and helped us out with the best deal he could get for us. Thank you Micky! We r coming back!!Congratulations on your new vehicle, Lucio. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Mikey was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Friendly service and done quickly.
by Kenneth on 06/03/2019Friendly service and done quickly.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota Santa Cruz service department
by William on 06/03/2019Prompt, courteous service at a reasonable price.Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Excellent Service!
by Ricardo on 05/26/2019updated 06/03/2019I appreciate Chelsea’s attention to detail and her motivation to genuinely help Toyota customers.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Murriel Jefferson
by Murriel on 05/26/2019updated 06/03/2019Sales Manager Bob Weiser knows Toyotas well and explained the cars features adequately. I appreciate that no one came to the table questioning me about a trade in or asking to see my old car.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
30k mile service
by Angela on 05/26/2019updated 06/03/2019Ease of scheduling. Prompt service. ShuttleWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Service on my Toyota 4runner
by Sandra on 06/02/2019Fast, kind service!We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service, thank you!
by James on 06/01/2019My experience interacting with Chelsea because she is a great service advisor--very customer focused, clear in her communications about process, what to expect, and in summarizing the diagnostic results of my vehicle. She's the best!!Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Service on my Toyota Prius
by Barbara on 05/31/2019My car is always ready on time. The staff is excellent. Mikell Johnson was my service advisor, and he was personable and very helpful.Thank you for your great review, Barbara! We're glad to have Mikell on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
pedestrian sensor recall
by Terry on 05/25/2019updated 05/31/2019easy drop off and pick up of vehicleThank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Perfecto
by Molly on 05/25/2019updated 05/31/2019Respect and easeThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Myers' Response
by Bradford on 05/24/2019updated 05/31/2019No pressure and prompt response to requests for informationIt is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great experience
by Julie on 05/24/2019updated 05/31/2019Service rep was prepared and very timely and efficientFirst 6-month service on my new 2018 Prius
by Fr33dom4 on 05/31/2019Juan Cardenas was very prompt, courteous & helpful when I brought may 2018 Prius in for the 6 month service. He explained the report from the service associate & has my car washed.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Excellant - 5 stars
by Russ on 05/30/2019All the persons that helped me were truly interested in my being serviced and very considerate of my needs. I liked the personal treatment that I received. The job was done well and on time.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Excellent Service Department
by Larry on 05/30/2019Quick, efficient, and professional. No complaints.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service!
by Jonathan on 05/22/2019updated 05/30/2019Service advisor was friendly and professionalWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota RAV4
Toyota Tacoma
Toyota Camry
Richard, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
by Toyota of Santa Cruz on 06/05/2019