Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
Survey on Highlander
by Caroline on 06/02/2019updated 06/11/2019Everyone was kind and accommodatingToyota Santa Cruz
by tdberkson on 06/02/2019updated 06/11/2019We very much liked working with Jim Davis. He seems trustworthy, very personable, considerate, and has a good sense of humor. He patiently explained all the complicated "bells and whistles" of our new Highlander and was clearly very… knowledgable about the vehicle.Thank you for taking the time to write this review. We are pleased to hear that Jim was able to provide an efficient and overall positive experience. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Best car buying experience
by Donna on 06/02/2019updated 06/11/2019Figured out transaction on the phone the day before we went there so when we came into the lot it was simple and straight forward. This is the second time I’ve bought a car from Toyota Santa Cruz. They’re fantastic.Thank you so much for your feedback, Donna. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Good service
by Dick on 06/10/2019Prompt and complete service. No unnecessary charges. Reasonable rate.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service!
by Rebecca on 06/08/2019Efficient, friendlyThank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Excellent service
by Joe on 06/08/20191) courtesy. 2) professionalism. 3) recognized me from previous visits. 4) volunteered helpful hints for care of my car 5) reminded me about car washJoe, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great
by Jared on 06/07/2019Quick, good customer serviceThank you for the great review, Jared. Please come visit us if you need anything else, be it service or sales. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Friendly, efficient, flexible service.
by Dean on 06/01/2019updated 06/07/2019Friendly, efficient, flexible service.We appreciate the kind words, Dean. We look forward to seeing you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Satisfied
by Robin on 06/07/2019Friendly, knowledgeable staff. Vehicle service done in a timely manner.Robin, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
15,000 mile service
by Jerome on 05/31/2019updated 06/06/2019Quick, efficient attention and service by tech and staff.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Tacoma 60K service
by Michael on 05/30/2019updated 06/06/2019The Service Rep was polite, efficient, knowledgeable. He listened to me and did not try to "upsell" any parts or services.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great Experience
by Venessa on 05/30/2019updated 06/06/2019Bryon O’Neil went above and beyond to make the experience easier and make sure to explain everything and make our family feel safe.Thank you so much, Venessa! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Regards, The Toyota of Greensburg Management Team
First scheduled service
by Linda on 05/30/2019updated 06/06/2019Courteous, efficient staff and serviceThank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Customer care was a 6 out of 5!
by Eric on 05/30/2019updated 06/06/2019I was welcomed, remembered, and treated like I was a VIP customer. It was seamless and Bryon made it a really positive experience.Thank you for your great review, Eric! We're glad to have Bryon on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Smooth and easy
by Ashley on 05/30/2019updated 06/06/2019Mike was low key and easy to do business with. We appreciated that.Thank you so much for your feedback, Ashley. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Mike. Please let us know if we can ever help you in the future. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
feedback
by Richard on 05/30/2019updated 06/06/2019The people seemed realIt is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota
by CDA on 05/30/2019updated 06/06/2019quick and easyThank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
June 3 2019 Toyota Care Service
by Rex on 06/05/2019great service on timely basis. Everything explained & future appt confirmed.Rex, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great 30K service on our 2016 Prius
by David on 06/05/2019Service advisor Mark listened and performed as requested, and called me when done. Price was reasonable. Did a nice courtesy wash and dry without being asked, and our porter removed all the usual service paper and plastic from the interior… without being asked before returning the keys. Textbook nice experience. Thanks!!David, we are glad to hear you enjoyed your recent visit to our service department. At Toyota of Santa Cruz, we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Santa Cruz Toyota worth the drive
by Robin on 05/30/2019updated 06/05/2019Bob was so patient and I got a great deal.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
2013 tacoma 75K service
by Gary on 05/29/2019updated 06/05/2019convenient scheduling and dropoffWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
by Toyota of Santa Cruz on 06/13/2019